We're very pleased to welcome our friend Kayleigh Duddy, Microsoft Dynamics 365 Solution Architect & Team Leader at ANS, aboard the good ship True CRM.

We discussed Kayleigh's fondness for her HE clients, how helping people motivates her, overcoming imposter syndrome, and how there is no such thing as a silly question!

---------

FEATURING:

Liz Smythe

Andy Ball

Kayleigh Duddy

---------

True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org

We finally did it. We recorded a live podcast for the CRM Network HE.

Recorded on the 18 June 2025 during our annual conference (online again this year), we asked members to either agree or disagree with some contentious CRM-based statements. Are Open rates meaningless? Is the right time to send an email a myth? And does AI writer better copy than humans?

Listen in to hear the results!

---------

FEATURING:

Liz Smythe

Andy Ball

The CRM Network HE Membership!

---------

True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org

A slight change this week as Richard Scothern, UK Client Care Manager at Azorus Inc, teleports aboard the Starship True CRM to discuss all things CRM from a supplier perspective. We discussed why Starbucks hates him, how Open Days are managed differently at Utrecht University, and the reality of testing and embedding AI chatbots...

---------

FEATURING:

Liz Smythe

Andy Ball

Richard Scothern

---------

True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org

This week we welcomed Aimee Ellis, CRM Systems Lead at Ravensbourne University London, to the CRM treehouse at the bottom of Liz's garden. Find out what she looooves about working in CRM, how she gets her kicks from helping people solve problems, and her thoughts on the future...

---------

FEATURING:

Liz Smythe

Andy Ball

Aimee Ellis

---------

True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠⁠https://crmnetwork.org

This week we've got Christine Rirom from Cranfield University parachuting in behind enemy lines to the True CRM hidden base. Find out how she juggles BAU whilst migrating to a new CRM, what her devilish CRM superpower is, and what happens when there's an airplane crash evacuation simulation outside her office window!

---------

FEATURING:

Liz Smythe

Andy Ball

Christine Rirom

---------

True CRM is a podcast production by the CRM Network HE, a collective of friendly CRM professionals working within Higher Education. For more info and to become a member visit: ⁠⁠⁠⁠⁠https://crmnetwork.org