Chuck Hartle is the founder and president of PartsEdge, a powertool for New Car Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.

Understanding the Complexity of Parts Returns

In the automotive parts industry, managing the return process can often be an intricate task. Dealerships grapple with multiple criteria when dealing with parts manufacturers. The need for efficiency is paramount. However, not all manufacturers offer straightforward processes, which can frustrate dealerships. On the Parts Management Podcast, Chuck Hartle sheds light on the different return processes across manufacturers, with a keen focus on Toyota.

Toyota’s Simplified Return Process

Toyota Motor Corp (TMC) stands out with a notably streamlined process for parts returns. Chuck Hartle emphasizes the simplicity of Toyota's criteria during the podcast discussion. Toyota dealerships benefit from clear guidelines, reducing the hassle often associated with parts returns. Toyota's approach offers a model that many dealerships wish other manufacturers would adopt.

The three clear criteria for returns are embraced by Toyota dealerships. The first criterion is for parts purchased between 10 to 17 months ago, allowing returns without a receipt for items over $8. Secondly, for parts older than 18 months, dealers can return them but incur a 20% restocking fee. Lastly, the TORA program enables returns of special orders within 90 days.

The Challenges Across Other Manufacturers

While Toyota offers a streamlined approach, other manufacturers maintain more complex systems. This complexity often leads to frustration amongst parts managers. Chuck highlights this during the podcast and mentions the difficulties dealerships face when working with manufacturers like GM and Chrysler. These brands often lack sufficient return allowances, further complicating the process.

Ford also exhibits a more conditional approach. Their RIM program involves accruing money over 60 days, adding layers to the process. These varied criteria across manufacturers demand managers to apply rigorous logic and organization.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you’re looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Key Takeaways

1. Toyota offers straightforward parts returns.
2. Know part sources for smooth returns.
3. Different makers have varying return rules.

“What the ASR programs are terrible at doing is tracking credit returns and now guaranteeing the two.” -Chuck Hartle

Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14

Website: www.partsedge.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl

Website: www.partsedge.com

Olivia Stapleton is the Marketing Specialist and Sales Enablement leader at Dealer Teamwork LLC, a pioneering automotive digital marketing company, and founder of Next Gear Automotive. She helps dealerships optimize their digital presence through patented MPOP® technology while fostering industry innovation through her platform focused on people and passion in automotive.

Today, Olivia Stapleton shares her journey into the automotive industry, where she's been immersed since childhood, thanks in part to her father’s influence. She discusses the importance of connecting with the next generation, especially in automotive marketing, while highlighting her passion for merging creativity and strategy.

Olivia also delves into how Dealer Teamwork is redefining digital advertising with transparency and personalization. Plus, they chat about the evolving role of marketing in auto sales, Olivia's exciting content projects, and how the younger generation can drive change in this fast-paced industry.

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This show is powered byPartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗www.partsedge.com.

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Takeaways

1. Be open and personal with digital buyers.

2. Mix creativity with measurable results.

3. Welcome fresh ideas across generations.

Quote

“It's really about the human connection and understanding people and building those relationships.” -Olivia Stapleton​​

Connect:

Olivia Stapleton

LinkedIn:www.linkedin.com/in/stapletonolivia

Website:www.dealerteamwork.com

Kaylee Felio

LinkedIn:www.linkedin.com/in/gotopartsgirl
Website:www.partsedge.com

Jazmine Booker is a certified automotive technician, mediator, and host of ‘Auto Talk with Jaz’ Podcast, who brings over a decade of experience in dispute resolution and video production. She dedicates her expertise to empowering women in male-dominated industries through educational programs at domestic violence shelters, while leveraging her skills as a producer and director to create impactful video content that promotes inclusive workplace environments.

Today, Jazmine Booker shares her journey from starting a podcast to build a community for women in the automotive field to transforming it into a platform that fosters better organizational culture and leadership in the industry.

We'll explore the evolution of her podcast, her thoughts on leveraging LinkedIn for networking, the challenges and triumphs of podcasting, and her insights on consulting and helping others start their podcasting journeys.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways

Welcome change as growth opportunity.

Use modern tools to work smarter.

Begin now, perfect it later.

Quote

“You're never going to not know what you can do and what you shouldn't do until you do it.” -Jazmine Booker​​

Connect:

Jazmine Booker

LinkedIn: www.linkedin.com/in/jazmine-booker-90338a75

Website: www.linktr.ee/autotalkwithjaz

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com