I had the absolute pleasure of speaking with Ashley Latter, internationally recognised dental communication coach and author of The Perfect Dental Consultation and Don't Wait for the Tooth Fairy.

Ashley shares the story of how he came to focus on ethical communication and sales in dentistry, the essential role rapport and trust play in treatment acceptance, and why the whole team—not just the dentist—must be on the same page for success.

Whether you're a practice owner, team member, or dental associate, you'll come away with actionable steps to improve patient communication, build deeper relationships, and ultimately serve patients more effectively.

Find out more about Ashley and purchase his books via his website: https://www.ashleylatter.com/

Ashley is returning to Australia in March 2026 for his two-day Ethical Sales and Communication course and a one-day reception workshop. Go here for more information: https://shorturl.at/2OPgC

Interested in taking your personal, team, and dental practice to the next level? Contact Julie today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

In this episode, I speak with business alignment coach and NLP master trainer Toni Everard about uncovering and overcoming the beliefs that limit personal and professional growth.

We explore how purpose can be found in everyday curiosity and service, why rejection is more about the other person than about you, and how reframing sales as service can transform patient communication in dental practices.

Toni shares practical insights on handling patient objections, presenting treatment plans in plain language, and creating perceived value that inspires commitment.

The conversation also covers the importance of integrity, focusing on the client’s needs, and building resilience by stepping into discomfort.

Reach out to Toni via her website: https://tonieverard.com/

and LinkedIn: https://www.linkedin.com/in/tonieverard/

Interested in taking your personal, team, and dental practice to the next level? Contact Julie today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

In this conversation, Steph shares her journey from taking over an established practice to transforming it into a thriving, multi-service clinic. She discusses the unique opportunities and challenges of rural dentistry, including expanding clinical skills, building strong community relationships, and attracting the right team members.

Steph also introduces her upcoming rural dentistry retreat, designed to showcase the professional, personal, and lifestyle benefits of working outside metropolitan areas. Go here for more information about this powerful event: https://www.eventbrite.com/e/remote-rural-dental-practice-create-a-career-with-impact-and-reward-tickets-1291203748169?aff=oddtdtcreator

Listeners will gain insights into practice growth, recruitment, and why stepping outside your comfort zone can open unexpected doors in both career and life.

Get in contact with Dr Steph through this email: hello@dntlcode.com.au

and, go to the DNTLCODE website here: https://dntlcode.com.au/

Interested in taking your personal, team, and dental practice to the next level? Contact Julie today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

In this episode, Aaron Kelly address a common misconception in dental practices: the belief that floors require frequent strip-and-seal treatments to remain clean and presentable. Aaron explains that, in reality, many dental floors don’t need such harsh and costly procedures but instead benefit greatly from a professional deep clean.

Beyond infection control, Julie and Aaron discuss how clean, well-maintained flooring plays a crucial role in the image a practice projects to both new and existing patients.

This conversation offers essential insights for any dental practice seeking to protect flooring investments, enhance patient perceptions, operate sustainably, and maintain a pristine, professional space without unnecessary expense or waste.

Get in touch with Premrest here: https://www.premrest.com.au/

Interested in taking your personal, team, and dental practice to the next level? Contact Julie today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

In this episode, Ellen Krajnc, a seasoned consultant and trainer, shares her passion for revitalising the art of four-handed dentistry.

Ellen discusses how this proactive, collaborative technique between clinician and assistant not only improves efficiency, ergonomics, and infection control but also enhances patient care and job satisfaction.

As the dental profession grapples with assistant shortages and retention challenges, Ellen presents a compelling case for bringing this valuable practice back to the forefront.

If you are interested in reaching out to ellen, email her directly via: ellen@aljaconsultingservices.com.au

Interested in taking your personal, team, and dental practice to the next level? Contact Julie today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

In this episode, Cate Scolnik of SANE Social Media returns to share her powerful new AI-powered tool designed specifically for healthcare providers.

Cate explains how this tool simplifies digital marketing for dental clinics by generating compliant, customised content and fast-tracking growth strategies.

If you're overwhelmed by online marketing or unsure how to stay compliant while standing out, this conversation offers a clear and practical way forward.

Reach out to Cate and access her tools and services via her website: https://sanesocialmedia.com/ and her email: cate@sanesocialmedia.com

Interested in taking your personal, team, and dental practice to the next level? Contact Julie today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

Selling your dental practice isn’t just about finding a buyer – there are innovative models emerging that many practice owners haven’t yet considered.

In this episode, I speak with Craig Keegan from M&A Profits about the roll-up model – a fresh alternative to traditional practice sales. Learn how this approach can unlock greater opportunities, better align with your goals, and offer more flexibility than the conventional route.

You can connect with Craig via his LinkedIn profile here: https://www.linkedin.com/in/m-and-a-program-manager/

Interested in taking your personal, team, and dental practice to the next level? Contact Julie today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

In this episode, I am joined by co-host Ameena Basile. We were thrilled to speak with Marcius Bispo of SmilePass, to explore how this innovative platform is transforming dental practices. From simplifying complex payment systems to revolutionising patient loyalty through membership plans, SmilePass empowers practices to improve operational efficiency, financial management, and patient satisfaction.

Find out more about SmilePass, and organise a demonstration, via their website:
https://smilepass.co/

During the episode, I mentioned one of my previous shows where I learned of the prevalence of dental practice theft. The guest was David Harris of Prosperident and you can watch this episode here: https://www.youtube.com/watch?v=RE3VNDOqlyA&list=PL1MIigc47x9oZiFUnzP6jrRRZA6eSDIae&index=33&t=1s

Interested in taking your personal, team, and dental practice to the next level? Contact Julie today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.