🎙️ Episode 2: Putting the Customer at the Center of the Digital Age 🌐

In this episode, we’re diving deep into one of the most crucial aspects of modern hospitality – the Digital Customer. 📱

🕵️‍♂️ Who is this new generation of customers?

They are informed, demanding, and connected like never before, always on the lookout for memorable experiences. Today, it’s not just about serving good food and friendly smiles – it’s about creating personalized journeys that make every guest feel valued and understood.

🤖 We’ll explore how AI and data can help you anticipate your guests’ needs, personalize their experiences, and turn first-time visitors into loyal brand advocates. From CRM systems to digital menus, find out how to make the most of the digital tools at your disposal.

🔍 What you’ll discover in this episode:

• Why today’s customers expect more than ever

• How to decode digital signals and anticipate guest needs

• The power of personalization and real-time insights

• Ethical data practices and the importance of building trust

💡 Ready to transform your hospitality approach and connect with your customers on a whole new level? Press play and join the journey!

👉 Don’t forget to follow and share if you find this episode inspiring! 💥

👉 ⁠https://linktr.ee/lucacolucci_ita⁠

📚 ⁠https://www.amazon.com/author/lucacolucci-ita