Augmented Hospitality: The Art of Making Every Guest Feel Special
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Augmented Hospitality: The Art of Making Every Guest Feel Special
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About this listen
🎙️ Smart Bites – Episode 5
Augmented Hospitality: The Art of Making Every Guest Feel Special
In this episode of Smart Bites, we shift our focus to the front of house—where the magic of hospitality truly begins. But this isn’t just about greetings and smiles; it’s about creating deeply personalized experiences using the perfect blend of human empathy and Artificial Intelligence.
✨ Join Luca Colucci as he introduces the concept of Augmented Hospitality, a new approach that elevates customer care by combining staff intuition with the power of data.
Discover how AI can:
✅ Anticipate guest preferences and special occasions
✅ Help your team deliver memorable, thoughtful service
✅ Turn simple details into powerful moments of connection
✅ Automate follow-ups that build lasting loyalty
✅ Keep the human touch at the center of every interaction
Whether you're running a boutique hotel, a fine dining restaurant, or a trendy café, this episode will inspire you to think differently about how you welcome and serve your guests.
🎧 Tune in and learn how to make your customers feel like the only guest in the room.
📘 Inspired by Luca’s book Smart Hospitality
➡️ https://shorturl.at/Q50hC