In this session, James Fuller shares his journey as the manager of the Cheyenne ReStore, detailing the transformation of the store from a struggling operation to a thriving retail success. He emphasizes the importance of community engagement, education, and collaboration with other stores. James discusses various strategies for growth, including operational changes, effective donation management, and the significance of attending conferences for professional development. He also addresses the challenges facing thrift stores today and the need for adaptability in the evolving retail landscape.

James C. Fuller - Restore Operations Manager

Habitat for Humanity of Laramie County

Office: 307-637-8067

Email: james@cheyennehfh.org

In this episode of Secondhand Sessions, BJ Breish and Jessica Rennard discuss the evolving landscape of the resale industry, focusing on Jessica's extensive experience in secondhand clothing and the importance of sustainability. They explore the challenges faced by thrift stores, the role of technology in inventory management, and the significance of partnerships with nonprofits. The conversation highlights innovative marketing strategies and the future of thrift as a viable option for consumers looking to make environmentally conscious choices.

https://www.linkedin.com/in/jessicarennard/

https://www.helpsy.com/

In this episode, Bob and BJ discuss the transition from traditional retail to thrift store management, emphasizing the importance of collaboration, team culture, and adaptability in the nonprofit sector. They share insights on leadership, employee engagement, and the unique challenges faced by thrift stores, while also highlighting the significance of maintaining a positive work environment and the impact of mission-driven work on team morale.

Takeaways

• Collaboration is key to success in thrift stores.
• Building a positive culture enhances employee morale.
• Energy in the store translates to customer experience.
• Leadership requires balancing fun and accountability.
• Recognizing achievements boosts team motivation.
• Adaptability is crucial in the changing retail landscape.
• Mission-driven work fosters employee engagement.
• Effective communication is vital for team dynamics.
• Understanding the unique challenges of thrift operations is essential.
• Investing in team members leads to better retention.

Special thanks to our guest Bob Maggetti from Habitat for Humanity of Bucks County ReStore.

Robert Maggetti

r.maggetti@habitatbucks.org

Directorof ReStore Operations

Habitatfor Humanity of Bucks County

539 Jacksonville Rd., Suite 100

Warminster, PA 18974

215.822.2812, ext 305

Welcome to Episode 1 of Secondhand Sessions. This marks the beginning of a new podcasting adventure to capture voices and perspectives throughout the Thrift Industry! Join host BJ Breish as they reconnect with an old friend and fellow thrift industry veteran, Josh. Their candid conversation in the broom closet of a future thrift store covers a range of topics, from store real estate and cost-saving strategies to product mix, the critical role of merchandising, and the challenges facing thrift stores today. Get an inside look at Josh's growing thrift store operation (currently two locations, soon to be three) and learn about the inspiring mission of the organization they support, which works to reach and serve survivors of human trafficking. And, as BJ bravely faces the microphone for the first time, listeners can join in the shared experience of navigating the uncharted territory of podcasting.

Worthwhile Wear

Recording Date: 2/5/2025

Location: Horsham, PA

Guest: Josh Hilliker

Organization: Worthwhile Wear

⁠https://worthwhilewear.org/⁠

Contact information: Josh Hilliker <⁠jhilliker@worthwhilewear.org⁠>