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Retail Disrupted

Retail Disrupted

By: Natalie Berg
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 Disrupt or be disrupted - that's the choice facing retailers today. Hosted by retail analyst Natalie Berg, this podcast unpacks the latest trends and innovations impacting the global retail sector. We explore how technology is reshaping the world of commerce, how shopping habits will evolve in the future and what retailers need to do to stay relevant to today's ubiquitously connected consumers. Join us for lively discussions with the industry's brightest minds - retail CEOs, business leaders, disruptive brands, analysts and tech experts. Topics covered include: • Retail leadership lessons: how to thrive in a perpetually evolving retail landscape • How to meet the needs of today's hyper-informed, "on-my-terms" shopper • Unified commerce: the convergence of physical and digital retail • How technology can enhance the customer experience • Store reinvention: how to repurpose bricks & mortar retail • Future of e-commerce • How AI and other emerging technologies will revolutionise the retail sector • Macroeconomic, sociodemographic and ESG trends • Evolution of customer loyalty This is a London-based show with a global audience. For more, visit retaildisrupted.com2024 Economics Politics & Government
Episodes
  • AI, Agility & the Future of Retail: Key Takeaways from Manhattan Exchange

    AI, Agility & the Future of Retail: Key Takeaways from Manhattan Exchange
    Oct 8 2025

    Recorded at Manhattan Exchange 2025 in Antwerp, this episode dives into how AI is transforming retail — from search and discovery to customer service and the in-store experience. Host Natalie Berg and guest Ben Sillitoe unpack the biggest tech trends shaping retail’s next chapter: agentic AI, post-purchase innovation, gamification, employee epowerment, and customer-controlled fulfilment. Expect fresh insights, real-world examples, and a glimpse into the future of how we shop.

    This episode is brought to you by Manhattan Associates, the global leader in supply chain and unified commerce.

    Ben is the Editor of Green Retail World. For more: https://greenretail.world

    🎧 And don't forget to subscribe to the podcast for more retail insights!

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    28 mins
  • M&S, Ebay & Reskinned on Resale, Circular Fashion & the Future of Retail

    M&S, Ebay & Reskinned on Resale, Circular Fashion & the Future of Retail
    Oct 1 2025

    Marks & Spencer has just launched its first dedicated resale service on eBay — powered by Reskinned. In this episode of Retail Disrupted, Natalie Berg is joined by Katharine Beacham (Head of Sustainability for Fashion, Home & Beauty, M&S), Jemma Tadd (Director of Fashion, eBay), and Matt Hanrahan (Co-Founder, Reskinned) to unpack this landmark move.

    📺 This is a video episode so if you’d prefer to watch the episode, head over to the Retail Disrupted YouTube channel.

    There is a consensus that retailers need to make buying resale as easy as buying new. We explore this, as well as the importance of collaboration when it comes to fashion circularity. From digital product passports to evolving consumer expectations, discover how leading retailers are reshaping the future of sustainable fashion.

    🛍️👗 More on the M&S x eBay store.

    🎧🔥 And don't forget to subscribe to the podcast for more retail insights! https://retaildisrupted.com/

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    23 mins
  • Amazon Fresh UK Stores Closing: What Went Wrong & What’s Next for Grocery

    Amazon Fresh UK Stores Closing: What Went Wrong & What’s Next for Grocery
    Sep 26 2025

    Amazon is shutting down its 19 Amazon Fresh stores in the UK — but is this a failure or part of the innovation journey? In this episode of Retail Disrupted, host and retail analyst Natalie Berg breaks down what went wrong, whether Amazon ever really intended to become a supermarket, and what this means for the future of checkout-free stores and grocery e-commerce.

    Expect sharp insights on retail innovation, Amazon’s strategy, and the lessons for the wider grocery industry.

    👉Subscribe to the podcast: https://retaildisrupted.com

    👉Follow Natalie on LinkedIn: https://www.linkedin.com/in/natalie-berg-ba20931/

    👉Follow Natalie on TikTok: https://www.tiktok.com/@nataliebergonretail

    👉Follow Natalie on YouTube: https://www.youtube.com/@retaildisrupted

    👉Follow Natalie on Instagram: https://www.instagram.com/nataliebergonretail/

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    19 mins
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