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AI, Agility & the Future of Retail: Key Takeaways from Manhattan Exchange

AI, Agility & the Future of Retail: Key Takeaways from Manhattan Exchange

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Recorded at Manhattan Exchange 2025 in Antwerp, this episode dives into how AI is transforming retail — from search and discovery to customer service and the in-store experience. Host Natalie Berg and guest Ben Sillitoe unpack the biggest tech trends shaping retail’s next chapter: agentic AI, post-purchase innovation, gamification, employee epowerment, and customer-controlled fulfilment. Expect fresh insights, real-world examples, and a glimpse into the future of how we shop.

This episode is brought to you by Manhattan Associates, the global leader in supply chain and unified commerce.

Ben is the Editor of Green Retail World. For more: https://greenretail.world

🎧 And don't forget to subscribe to the podcast for more retail insights!

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