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We explore how Elise Thomas blends VIP portfolio management with structured leadership, turning training into a measurable, six-month plan that lifts performance. We balance tech with human touch and share low-cost learning paths that keep teams sharp and clients loyal.

• role of a senior PM managing luxe clients and why it matters
• time triage and keeping a hand in the portfolio to stay sharp
• leadership study that changed coaching and feedback
• six-month individualized training plans with sign-offs
• motivation, self-education, and avoiding skill stagnation
• why owners must invest in training and product updates
• free learning channels for PMs without budgets
• designing client experience to reduce friction and complaints
• when human calls beat automation for trust and speed
• premium tenant onboarding at property with manuals and kits

If anyone wants to reach out to Elise or myself, you are welcome to. If you’re not working in a business where there is active training, please don’t victimize yourself over that. There are so many free options as well that you can access. Just reach out to one of us who can share them with you.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is sponsored by West Oz Trades.

West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia

Support the show

Send us a text

We trace Natalee’s move from New Zealand to Perth and the hard restart that forced her to re-learn laws, rebuild confidence, and reclaim her BDM voice. Practical tactics, honest mindset shifts, and a simple system for turning fee-driven inquiries into long-term relationships.

• learning the differences between NZ and Australian legislation
• rebuilding confidence with warm calls and proactive education
• earning certification fast while moving a family
• a BDM day structure anchored in fieldwork and readiness
• running an office on wheels with proposals and stats
• simple video strategy: record, post, don’t rewatch
• handling fee-only calls with clear comparisons and follow-up
• using flat days for research, training, and mindset resets
• community over competition and the power of showing up

If anyone wants to reach out and ask any questions, I mean, you can see how open Natalee is.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Assist.

Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all!

Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service

www.propertyassistwa.com.au

This podcast is kindly sponsored by The Grout Guy.

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

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We sit down with Ellen Bathgate of Content Collab to unpack a practical framework for property management marketing: five content categories, 90-day planning, and choosing a primary platform. We dig into authenticity, AI transparency, batching evergreen posts, and how consistency beats volume across Instagram, LinkedIn, and Facebook.

• who Content Collab helps and how the services work
• how to outsource content yet keep your own voice
• why being social matters more than perfect scheduling
• four common content roadblocks and simple fixes
• five categories for easier ideation and planning
• batching evergreen reviews and newsletters
• carousels versus video performance by platform
• the pratfall effect and building trust with raw video
• AI avatars, disclosure, and the trust recession
• choosing a primary platform and repurposing
• moving audiences to owned assets like email and apps
• practical weekly cadence and testing frameworks

Follow Ellen on Instagram to catch upcoming webinars and templates for property managers

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Associates Co.

The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+

Head over to www.theassociatesco.com

This podcast is kindly sponsored by Longreach

Support the show

Send us a text

We explore how breathwork and NLP help property managers and business owners regulate stress, reframe triggers, and build real confidence that shows up in client service and team culture. Practical steps, honest talk on accountability, and simple ways to reset your system during a chaotic day.

• what NLP is and how it rewires unhelpful patterns
• breathwork as a science-based tool for nervous system regulation
• why stress hits property managers harder and how to respond
• the difference between reaction and release in sessions
• confidence as a byproduct of a calm nervous system
• the wheel of life to spot hidden stressors at home and work
• the role of fun, hobbies, and changing routines for resilience
• movement, music, and micro-resets to shift state fast
• seeking honest mentors over comfort and coddling
• leadership behaviors that shape team wellbeing and performance
• how to try breathwork privately or in groups without oversharing

Go reach out and give them a follow and see what it’s all about. Any questions, reach out to her or me and keep an eye out for any retreats that we’ve got because they will be a great experience for you to come along and do that in a beautiful setting with other property managers

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by MyConnect.

Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.

Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.

www.myconnect.com.au

This podcast is kindly sponsored by The Efficiency Co.

We are a dedicated consultancy, training, and support partner for innovative real estate organisations.

Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance.

Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency Consultation

Support the show

Send us a text

We talk with Daria about leaving a stable job to launch Local Property Partners, the real emotions behind that leap, and how she’s building leads through relationships and raw video. We share the tools, targets, and mindset that keep a young business moving.

• quitting a job to choose ownership and control
• confidence and cash buffers as early fuel
• honest highs and lows in the first six weeks
• defining productive days and tracking momentum
• setup realities for licenses, trust accounts, memberships
• vision for a nontraditional, partner-style team
• networking and BNI over cold calls and drops
• short, raw video as the marketing engine
• simple stack with Property Tree, ClickUp, Inspection Manager
• realistic targets: four new doors per month and break-even math
• integration trade-offs, CRMs, and keeping systems simple
• brand naming that matches future growth

Follow Daria at Local Property Partners and reach out if you need a push to start. “If you’re thinking about setting up on your own or making that leap, you will enjoy this listen"

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is sponsored by West Oz Trades.

West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia

Support the show

Send us a text

We share a simple way to turn award season from a scramble into a calm, year‑round practice. The focus is on documenting wins, making impact visible, and learning from finalists so submissions become a by‑product of good habits.

• why awards feel grueling and how reflection helps
• a shared brag file to capture proof as it happens
• what evidence to save: testimonials, screenshots, videos, KPIs
• making impact public across social, email signatures and signage
• using social as a memory bank for submissions
• studying finalists for patterns and standards
• building weekly and monthly habits to maintain momentum

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Efficiency Co.

We are a dedicated consultancy, training, and support partner for innovative real estate organisations.

Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance.

Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency Consultation

Support the show

Send us a text

In this episode, leadership expert Dr. Nancy Pacivich joins the host to discuss how property managers can become more effective leaders. They explore the importance of self-awareness, psychological safety, and delegation in building high-performing teams. Nancy shares practical strategies for fostering trust, supporting neurodiverse staff, and encouraging accountability. The conversation highlights the value of curiosity, empathy, and open communication in overcoming workplace challenges and preventing burnout. Listeners gain actionable insights on creating supportive environments where both employees and businesses thrive, making this episode essential for new property managers seeking to upskill their leadership abilities.

• Leadership as an inside-out process focused on self-awareness, values, and purpose.
• The importance of psychological safety in the workplace for employee engagement and growth.
• The role of curiosity and empathy in effective leadership and team dynamics.
• The significance of delegation and role clarity in leadership practices.
• The impact of self-awareness on leadership effectiveness and organizational success.
• Strategies for fostering a culture of accountability and continuous improvement.
• The challenges of engaging leaders who lack self-awareness or resist seeking help.
• The need for tailored support for neurodiverse individuals in professional environments.
• The relationship between leadership practices and business outcomes, including productivity and employee satisfaction.
• The evolving definition of leadership in various contexts, emphasizing collaboration and partnership over authority.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is sponsored by West Oz Trades.

West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia

Support the show

Send us a text

We explore how to turn free education into a growth engine. Lauren Thumwood shares a practical blueprint for investor nights, why granny flats matter now, and how livestreaming multiplies reach while fueling months of content and stronger client ties.

• roots in a family real estate business and service mindset
• creative content workflow using Canva and simple tools
• why granny flats unlock second income on non-subdivisible blocks
• in-person plus livestream to balance connection and scale
• recording and clipping for evergreen social and email funnels
• overcoming event fears on turnout, cost, and logistics
• targeted database calls to match topics to owners’ needs
• team roles across PM, sales, and marketing for quality delivery
• future topics including sustainability, health checks, SMSFs
• free education as a core value and brand promise

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Property Insurance Plus.

The PIP Advantage for Landlord Insurance

Up to $70,000 contents cover included in our landlords policies

14 months cover for just 12 months premium in your first year

Further discounts when you have three or more properties insured through PIP

24/7 Australia-wide claims service

Online Real Estate Agent Portal for easy access and management

This podcast is sponsored by West Oz Trades.

West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia

Support the show