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Property managers can improve client service by identifying and labeling different investor communication preferences in their management systems. Understanding whether your clients are legacy, data-driven, DIY, or emerging investors helps deliver personalized communication even with a large portfolio.

• Legacy investors (Silent Gen/Boomers) prefer phone calls, printed reports, and relationship-building
• Data-driven investors (Gen X) focus on analytics, ROI, and performance metrics
• DIY investors (Millennials) want real-time access, transparency, and digital communication
• Emerging investors seek education and often want a blend of personal connection and business focus
• Start by labeling just 10 investors at a time in your property management software
• Use these labels to filter communications and send appropriate content to each investor type
• For new clients, identify and label their investor type during the onboarding process

Share your experiences with investor labeling systems by sending a message through the podcast, especially if you use different platforms - I'd love to hear how you've implemented this!

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Inspection Express.

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

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Giselda Accinelli from M-Motion Prestige Properties in Queensland shares her property management journey, focusing on delivering exceptional service through personal connection and a quality-over-quantity approach to business growth.

• Based in the Sorrento bundle area with a beautiful office that feels like home
• Growing steadily with about 70 properties, prioritizing quality management over rapid expansion
• Recruited a trainee property manager she met as an Uber driver who demonstrated exceptional work ethic
• Passionate about providing personalized property management that justifies higher fees (7-8.5%) versus discount agencies (5%)
• Shares story of a $1,800/week property severely damaged under a discount agency's management
• Emphasizes the importance of regular property inspections and personal contact with tenants to identify issues early
• Cautious about excessive automation and AI, preferring to maintain control over critical processes
• Views property management as building long-term relationships with owners and tenants
• Trains new team members thoroughly by focusing on fundamentals and gradually increasing responsibilities
• Believes in the value of introducing team members to owners to build trust and transparency

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Grout Guy.

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

This podcast is sponsored by Inspection Express.

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

Support the show

Send us a text

• Concept of energy management and its effect on productivity
• Importance of aligning tasks with personal energy levels
• Recognition of high, mid, and low energy zones
• Comparison of personal energy to a phone battery
• Strategies for scheduling tasks based on energy levels
• Recommendations for high-energy tasks versus low-energy tasks
• Acknowledgment of daily fluctuations in energy levels
• Importance of taking breaks during low-energy periods
• Encouragement for individuals and teams to reflect on energy patterns
• Invitation for listener feedback and topic suggestions for future discussions

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Inspection Express.

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

Support the show

Send us a text

We explore the importance of wellness and self-care in the real estate industry with special guest Storm Dawson, former real estate professional turned wellness advocate and founder of Nova X Solutions. Our conversation reveals practical, micro-wellness habits that fit into busy schedules while combating burnout before it happens.

• Storm's transition from a 13-year real estate career to creating a wellness-focused business after experiencing burnout
• How multitasking creates impatience and diminishes our ability to reset between client interactions
• Taking 10-15 minutes for mindful eating instead of working through lunch
• Using drive time as a wellness opportunity by listening to calming music instead of making calls
• The power of "packing your wellness" with healthy snacks, herbal teas, and essential oils
• Creating team check-in systems using number scales to gauge stress levels without requiring personal disclosures
• Establishing clear task boundaries and endpoints to your workday
• Treating wellness appointments as non-negotiable commitments like court dates
• Simple at-home practices like acupressure mats and intentional tea breaks

Book a wellness session, join a group event, or learn more about creating sustainable self-care habits at Nova X Solutions.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Grout Guy.

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

This podcast is sponsored by Inspection Express.

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

Support the show

Send us a text

Tomás Fonseca from Icons of Real Estate shares how podcasting can transform your property management business by creating valuable content and building strategic relationships. We explore the frameworks that have helped over 70 real estate podcasts convert conversations into business opportunities.

• Building a podcast with two avenues of growth - content creation and relationship building
• Why vision and commitment are essential for podcast success
• The optimal podcasting frequency (weekly) and episode length (20-25 minutes)
• Why Tuesday-Thursday are the best days to release podcast episodes
• How to invite potential referral partners as guests to open business opportunities
• Recording a "bank" of episodes (3 months worth) before launching for consistency
• Repurposing podcast content for social media, blogs, newsletters and more
• Technical considerations including recording platforms and social media integration
• Using a podcast as a relationship funnel that converts to referrals and sales

If you're interested in learning more about podcast frameworks for your business, visit iconsofrealestate.com/podcast-framework or email Tomas at tomas@iconsofrealestate.com.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Grout Guy.

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

This podcast is sponsored by Inspection Express.

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

Support the show

Send us a text

Nadia Rawson shares her journey from Dubai to Australia and how she balances dual roles as both a property manager and BDM while maintaining family priorities and professional growth. Her experience highlights the importance of finding the right workplace culture that offers support, mentorship, and flexibility for property professionals.

• Moved to Australia in 2016 from Dubai, noting significant differences in property management approaches between countries
• Initially joined a family-focused boutique agency that allowed her to bring her baby to work from three months old
• Left real estate temporarily but returned after experiencing poor property management as an owner herself
• Currently balances property management with a newly added BDM role since January 2024
• Values workplace relationships where colleagues support rather than compete with each other
• Emphasizes the importance of dedicated time for proactive BDM work rather than just reacting to inquiries
• Struggles with time management and learning to read potential clients' needs as primary challenges
• Finds networking and putting herself "out there" the most difficult aspects of the BDM role

If you're juggling property management and business development responsibilities, try dedicating the first hour of your day to proactive BDM work before property management tasks take over.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Inspection Express.

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

Support the show

Send us a text

KPI and bonus structures in property management are highly dependent on team structure and should be implemented thoughtfully with focus on rewarding performance that exceeds standard expectations rather than basic job functions.

• The "Keep It Budget" gives property managers their full bonus upfront which gets reduced for avoidable mistakes
• "Profit Per Portfolio" rewards based on total revenue generation instead of property numbers
• "KPI A La Carte" allows team members to choose focus metrics quarterly
• Task-based micro bonuses incentivize specific tasks like routine inspections or 5-star reviews
• Shared bonus pools create team accountability especially in task-based structures
• Creative non-monetary incentives include Culture Coins and mini-CEO programs
• Client experience metrics like NPS scores provide balance to prevent quantity over quality
• Not all agencies need KPIs - many successful businesses simply pay market rates with great environments

I'm always happy to share ideas and brainstorm together. If you have creative approaches to KPIs or questions you'd like addressed, please send them through to me.

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is sponsored by Inspection Express.

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

Support the show

Send us a text

Ash and Nikki from Rezzi Strata challenge conventional real estate wisdom with over 45 years of combined industry experience, offering fresh perspectives on success, client relationships, and work-life integration.

• Anti-advice on vacation disconnection: checking emails while away can actually reduce anxiety and prevent overwhelming return pileups
• The myth of needing expensive cars: staying within your means and being authentic matters more than projecting an artificial image of success
• Building genuine relationships with clients creates trust and understanding in both directions, contrary to advice about maintaining strict professional boundaries
• Delegation is essential for growth - documenting processes and trusting your team allows you to focus on client relationships
• "The customer is always right" isn't always true - tactful communication about legal or procedural matters preserves relationships while guiding clients toward better decisions
• Self-care looks different for everyone - find what genuinely helps you relax rather than forcing yourself into prescribed methods
• Values-based decision making helps explain priorities to both clients and family members, especially when explaining choices to children

If you have anti-advice you've been given that you want us to discuss in our next episode, please DM us - we'd love to continue this series!

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive.

This podcast is kindly sponsored by The Grout Guy.

The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.

Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!

This podcast is sponsored by Inspection Express.

Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.

Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)

Support the show