Proptech and centralization are transforming multifamily maintenance management, and it's interesting how companies are discovering solutions to adapt. In this episode of Multifamily Chronicles, Adrian Danila engages in an insightful conversation with Dom Beveridge, a seasoned expert in the world of proptech and multifamily. They talk about the rapidly evolving landscape of multifamily maintenance management and discover how technology is revolutionizing the way tasks are streamlined and executed. Join in and explore the challenges and opportunities that come with centralization in multifamily property management. Gain valuable insights into the impact of proptech on maintenance, workflow optimization, and resident satisfaction. Discover the potential of AI-driven solutions, remote troubleshooting, and specialized approaches to enhance efficiency and resident experience. All these and more when you tune in!

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Your company can only grow as much as your team. That is why education and training programs are vital, especially in an industry that constantly grapples with changes. As the Regional Education Director, Joelis Barandica-Rodriguez ensures this is fulfilled at CONAM Management Corporation. In this episode, she sits down with Adrian Danila to talk about her journey in the multifamily industry and her current role. At the heart of the conversation, Joelis emphasizes the importance of education and training programs, letting us in on their facilitator training program inspired by the Apartment Association of Greater Orlando. She also shares tips for those who want to step into the public speaking arena and her vision for an ideal maintenance training. For Joelis, she thrives when she sees others thrive. Her purpose is to open doors for others through these programs—from her work with AAGO and Entryway to her project, Latinas in Property Management. Tune in to learn more about Joelis and the great things she is doing in the industry.

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Adrian Danila chats with Jason Fein of Camden Property Trust to discuss his journey in maintenance services. He talks about his transition from a mainstream technician to national director of one of the largest companies in the country. Jason discusses how centralized key systems can save homeowners an hour per day and how multifamily owners can adopt technology without alienating potential clients. He also presents the best strategies for improving the recruitment and onboarding process in maintenance services, as well as the benefits of implementing prescriptive training to improve employee retention.

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Whether you’re boots on the ground doing maintenance repairs or in the weeds of people leadership, there is so much to learn in the multifamily industry. And the learning never stops! In this episode of Multifamily Chronicles, Adrian Danila is joined by Lori Agudo, a training and talent development specialist, to introduce her fresh approach to the space. Adrian and Lori discuss the inextricable link between training and development opportunities, employee engagement, and better customer experience. They also touch on the importance of lifelong learning to personal and professional development, including how Lori applies it to her own life. Tune in for more!

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Embrace technology, bridge the gap, and empower the future of property maintenance. The future is bright, and learning is the key. In this episode, Ruchir Shah, the founder of SkillCat, discusses how technology is revolutionizing maintenance training in the multifamily industry. He introduces SkillCat's platform that uses simulations, animations, and real-time guidance to empower technicians to gain practical skills in a virtual environment. As he dives deeper into the platform’s features, Ruchir highlights the critical role of technology in bridging the gap between book knowledge and hands-on experience in property maintenance. The younger, tech-savvy generation is reshaping training methods and expectations in property maintenance, and it’s either we adapt or we miss out. Join us as we reveal the exciting possibilities of training in multifamily maintenance.

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Recruiting isn't just about filling positions; it's about creating an exceptional candidate experience that leaves a lasting impression. By treating people with respect and valuing their worth, we can reshape the future of talent acquisition in the multifamily industry. In this episode, we have the incredible Kane Madsen, Senior Recruiter at Monarch Investment and Management Group. Kane discusses the fascinating world of recruiting in the multifamily space and uncovers the secrets to providing the best candidate experience. Throughout our conversation, Kane emphasizes the importance of treating people with respect and compassion. Kane delves into why Monarch has become a leading option for jobseekers and tackles the obstacles facing the current labor market, offering practical solutions for overcoming maintenance talent shortages. Kane shares expert advice on catching the attention of recruiters and hiring managers, mastering interview skills, and effectively communicating the value they bring to the table. Join us on Multi-Family Chronicles and get ready to take your recruiting game to the next level.

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Culture is the foundation of maintenance performance, and a culture of trust is essential to handling on-call situations effectively. In this episode, Paul Rhodes, a Senior Manager for Maintenance Learning at Brookfield Multifamily, talks about on-call situations and the impact of culture on maintenance performance. Paul shares his insights on how a good or bad culture can influence how on-call maintenance is handled and how company culture often plays a role in performance. He emphasizes the importance of creating a culture of trust and shares his experiences working in maintenance and the lessons he's learned along the way. He also delves into ways to improve company culture and turn on-call from a dreaded issue to a valuable opportunity for growth. Join us as we explore the power of culture and the importance of trust in maintenance.

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By prioritizing the needs of the end user, companies can build strong relationships, push their products, and create winning strategies in the PropTech industry. As we look ahead to 2023 and beyond, it's important for companies to focus on the key factors that will make management companies a viable partner and stay customer-centric. In this episode, Virginia Love, an Industry Principal at Entrata, shares her inspiring journey to joining the company. Virginia discusses whether it's valuable for companies to hire industry influencers and how these influencers can help push products and build relationships. She also provides insights into Entrata's unique strategy that prioritizes the end user's needs and desires over making high-level sales. Virginia shares her thoughts on the PropTech market and what to expect in 2023. She explains that it could be a very difficult year for companies, especially PropTech. She also reveals the most important thing that PropTech companies must bring to the table to be a viable partner for management companies in 2023. Tune in and learn winning strategies for future market trends and challenges.

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