In this thoughtful and inspiring episode, Bart sits down with Lisa Burch, founder of YTT Design Solutions, a woman‑owned civil and geotechnical engineering firm headquartered in Cedar Rapids, Iowa. Lisa shares her journey from a technically curious kid fascinated by drafting and problem‑solving, to becoming a civil engineer dedicated to building infrastructure that quietly supports everyday life. She opens up about the personal challenges that led her to start her own company, the meaning behind YTT (“Yesterday, Today, Tomorrow”), and why community, stewardship, and long‑term thinking drive every decision she makes. This conversation reveals the unseen work that keeps communities functioning and the mindset required to build something that lasts.

Major Takeaways / Learnings

• Engineering is problem‑solving at scale. Civil engineers use math and science to make communities safer, healthier, and more functional.
• Great infrastructure is invisible. If it’s done right, people never notice — until something goes wrong.
• Careers can start with curiosity. Early interests in drafting, Legos, and building often signal engineering potential.
• Entrepreneurship isn’t always planned. Lisa started her firm during a period of personal upheaval, choosing action over fear.
• Speed and adaptability matter. Small, nimble organizations can innovate faster than large, rigid ones.
• Community creates purpose. Lisa’s work is deeply rooted in serving Cedar Rapids and the people who call it home.
• Trust beats marketing. Long‑term client relationships and word‑of‑mouth fuel sustainable growth.
• Design for the future. Stewardship means building infrastructure that serves generations, not just today’s needs.

Memorable Quotes

“Engineering is solving problems.”

“If I do my job right, you’ll never know I was there.”

“I bury most of my best work underground.”

“You can do anything — you just have to take the first step.”

“Yesterday, today, and tomorrow guide every decision we make.”

“Community is everything.”

Why It Matters / How to Use It

This episode highlights the quiet leadership behind the systems we rely on every day. Lisa Burch’s story reminds listeners that meaningful impact doesn’t always come with recognition often, it comes from care, discipline, and long‑term thinking. For entrepreneurs, leaders, and anyone facing uncertainty, her journey shows how resilience, service, and commitment to community can turn challenges into purpose. Whether you’re building a business, raising a family, or shaping a city, this conversation offers a powerful reminder: the work that matters most is often the work no one sees.

In this deeply human and inspiring conversation, Bart sits down with Dr. Eric Fishon — author, educator, disability advocate, and nonprofit leader — to explore the lived reality of unseen disabilities and the power of advocacy, empathy, and inclusion. Dr. Eric shares his journey from a successful corporate career in customer experience and organizational culture to discovering his diagnoses of narcolepsy, chronic fatigue, ADHD, anxiety, and depression later in life. What followed was not an ending, but a reinvention. Through his Doctor Disruptor platform, Xtermigator Kids, and his work with the Invisible Disabilities Association, Dr. Eric is helping individuals and families understand that disability is not inabilityand that different is, in fact, beautiful.

Major Takeaways / Learnings

Unseen disabilities are real — even when others can’t see them. Validation can be life‑changing.

Diagnosis brings clarity, not limitation. Knowing what you’re dealing with opens the door to tools, accommodations, and self‑compassion.

It’s okay to not be okay. Giving yourself grace is a critical step toward healing and growth.

Advocacy often begins with personal struggle. Dr. Eric turned his own challenges into a mission to help others.

Accommodations are not special treatment — they’re access. Education and workplaces still have work to do.

Helping others creates purpose and fulfillment. Service can be as powerful as medicine.

Technology and AI can be equalizers. The right tools help people with limited energy amplify their impact.

Disability does not define your ceiling. With support, inclusion, and understanding, potential expands.

Memorable Quotes

“It’s okay to not be okay.”

“Disability is not an inability — it can be your greatest superpower.”

“Those letters after your name mean nothing if you’re not helping someone behind you.”

“Helping others gives a high no medicine can replace.”

“Never forget where you’ve been — and turn around to help someone else get there.”

Why It Matters / How to Use It

This episode is a powerful reminder that many of the struggles people carry are invisible, and that empathy, awareness, and inclusion are leadership skills, not extras. Dr. Eric Fishon’s story offers hope to anyone who has felt misunderstood, dismissed, or alone in their challenges. Whether you’re living with an unseen disability, supporting someone who is, or leading a team, this conversation encourages you to ask for help, give grace, and use your experiences to lift others. It’s a call to redefine success, not by what we overcome alone, but by how we help others rise with us.

In this intellectually rich and surprisingly practical conversation, Bart sits down with Dr. Mike Orkin, distinguished statistician, professor, consultant, and author of The Story of Chance: Beyond the Margin of Error. Dr. Orkin explains how probability, randomness, and risk quietly shape our everyday decisions — from business and investing to gambling, medicine, and life itself. Through accessible examples involving dice, casinos, startups, lotteries, and leadership, he breaks down why luck feels powerful in the short term but fades in the long run, how skill changes outcomes, and why most people misunderstand chance entirely. This episode bridges mathematics, business strategy, and human behavior in a way that’s eye‑opening, grounding, and deeply useful.

Major Takeaways / Learnings

Luck dominates the short run — skill dominates the long run. Repeated decisions reveal predictable outcomes over time.

The Law of Averages explains why randomness eventually stabilizes. Outcomes converge toward probability with repetition.

Expected value (EV) matters more than single outcomes. Winning once means nothing if the long‑term math is negative.

Positive EV isn’t enough — risk management matters. Over‑betting can destroy even the best strategies.

The Kelly System teaches sustainable growth. Betting or investing a fixed fraction prevents catastrophic losses.

Most people confuse correlation with causation. We’re wired to see patterns that don’t actually exist.

Luck is a group phenomenon. In lotteries and mass events, someone wins — but your odds don’t improve.

Better decisions come from understanding uncertainty. Awareness of chance leads to smarter, calmer leadership.

Memorable Quotes

“Luck disappears in the long run.”

“The important probability isn’t that you win — it’s that someone wins.”

“Expected value tells you what happens over time, not today.”

“Positive odds don’t protect you if you bet everything.”

“Most people don’t understand the basic laws of chance.”

“Good strategy beats good intentions when uncertainty is involved.”

Why It Matters / How to Use It

This episode helps listeners make better decisions in an unpredictable world. Whether you’re starting a business, investing, leading a team, or navigating life’s uncertainty, Dr. Mike Orkin’s insights reveal how understanding probability reduces fear, improves judgment, and prevents costly mistakes. The conversation reframes luck not as magic or destiny, but as math — and shows how patience, discipline, and sound strategy create sustainable success. If you want to think more clearly, take smarter risks, and stop being fooled by randomness, this episode delivers timeless wisdom you can apply immediately.

In this episode of “Most People Don’t, But YOU DO!”,, Bart sits down with Carlos Silva, President of Anthem Sports & Entertainment, to explore leadership, learning, and the art of creating unforgettable experiences. From his early days as a Division I tennis player at Boston College, to earning a master’s degree in computer science, to leading major sports and media organizations, Carlos shares how curiosity, design thinking, and disciplined decision‑making shaped his career. He offers a behind‑the‑scenes look at growing TNA Wrestling, Invicta MMA, Fight Network, and Game+, while revealing why listening hard, learning fast, and caring deeply about people and experiences are at the heart of sustainable success.

Major Takeaways / Learnings

"Leadership is learned on the road, not on a straight path. Careers are built through timing, forks in the road, and willingness to adapt."

"Athletics build leadership instincts. Coaching, teamwork, resilience, and accountability translate directly into business leadership."

"Design drives experience. From tickets to TV graphics to arena energy, the smallest details shape how people feel."

"There are two audiences in live events. The in‑venue fan and the at‑home viewer both need intentional, tailored experiences."

"Listen hard and learn. Credibility comes from humility, presence, and learning from the people closest to the work."

"Make decisions quickly and adjust. Waiting for perfection slows growth — act, measure, refine, repeat."

"Strong teams outperform strong ideas. Hiring great people and trusting them creates momentum across organizations."

"Consistency builds confidence. Small daily disciplines compound into long‑term success."

Memorable Quotes

“Listen hard and learn.”

“No one likes to go to an empty restaurant — energy matters.”

“You don’t need perfection. You need a decision.”

“Every experience is built from a thousand small details.”

“If it doesn’t work, you change it tomorrow and move forward.”

“Consistency is one of the most powerful leadership tools.”
Why It Matters / How to Use It

This episode is a masterclass for leaders, creators, and builders who want to scale impact without losing humanity. Carlos Silva demonstrates that success isn’t about knowing everything — it’s about listening, learning, and continually improving the experience for people on both sides of the product. Whether you lead teams, design customer experiences, or manage complex organizations, the lessons here reinforce the power of curiosity, humility, and disciplined action. If you want to build momentum, stay grounded, and lead with confidence, this conversation offers a clear and practical roadmap.

In this deeply moving and powerful conversation, Bart sits down with David Meltzer — globally recognized entrepreneur, chairman of the Napoleon Hill Institute, former CEO of the

Lee Steinberg Sports & Entertainment Agency, and one of the most authentic voices in leadership today. David opens up about his childhood, his drive to succeed, his rise to massive financial success, and the painful wake‑up calls that forced him to confront ego, fear, and self‑hatred. Through stories of family, faith, bankruptcy, humility, and service, David shares the mindset shift that transformed his life: moving from making money for happiness to making money to help people. This episode is a masterclass in purpose, kindness, asking for help, and living in alignment with who you are meant to be.

Major Takeaways / Learnings

• Money doesn’t create happiness — purpose does. David learned that financial success without service leaves an unfillable void.
• Ego is fear in disguise. The ego shows up as the need to be right, superior, offended, or separate — and it interferes with our potential.
• Stop is a superpower. Pausing, breathing, and choosing intention is how we move from ego to alignment.
• You live in a universe of more than enough. The real work is identifying what you’re doing to interfere with it.
• Asking for help is giving. When you ask someone for help, you give them the opportunity to serve and feel purpose.
• Kindness beats being right. Choosing compassion in everyday moments changes relationships and outcomes.
• Daily discipline creates lasting change. David lives by consistent practices rooted in faith, gratitude, and devotion.
• True leadership is service. David defines success as being a “beloved servant” to others.

Memorable Quotes

• “You’re either humble — or you’re about to be.”
• “I don’t live to get more. I live to interfere less.”
• “Ego is fear showing up as the need to be right.”
• “Ask for help — it’s one of the greatest gifts you can give someone.”
• “Make a lot of money for the sake of helping a lot of people.”
• “Be kind to your future self.”

Why It Matters / How to Use It

This episode is a blueprint for anyone chasing success but feeling unfulfilled, overwhelmed, or disconnected. David Meltzer’s honesty about ego, fear, loss, and redemption gives listeners permission to pause, reflect, and realign their lives. Whether you’re a leader, entrepreneur, parent, or someone searching for meaning, this conversation offers practical wisdom on how to live with intention, serve others, and build a life rooted in purpose — not performance. The lessons shared here remind us that happiness comes not from accumulation, but from alignment, generosity, and asking for help.

Recorded live in Boston, Bart sits down with Milt Herbert, Executive Director of the Boston Convention & Marketing Center, for a masterclass in leadership, discipline, and humanity. Milt shares his unconventional journey — from flunking out of college, to serving in combat, to becoming a professor, technologist, entrepreneur, and ultimately a long-tenured executive leader. With humility and clarity, Milt explains how military discipline reshaped his life, why treating people like people is the foundation of leadership, and how focusing on customers as humans — not transactions — creates lasting success. This conversation is packed with wisdom on work ethic, family, learning, customer experience, and what most leaders still get wrong.Major Takeaways / Learnings

• Discipline can change everything. Milt credits military service with reshaping his mindset, work ethic, and focus.

• Early failure doesn’t define your ceiling. Flunking out of college didn’t stop him from earning an MBA, teaching, and entering a PhD program.

• Leadership is about people, not roles. Employees have full lives outside work — great leaders respect and support that reality.

• Integration beats balance. Milt prioritized family, coaching his kids’ teams and staying present while building a demanding career.

• Be a lifelong learner. From coding to tennis to leadership, curiosity and self‑teaching fueled every chapter of his life.

• Customers are humans first. The best way to serve customers is to understand their goals, pressures, and definitions of success.

• Listening is a leadership superpower. Ask questions, stay quiet, and truly hear people — that’s how trust is built.

• Strong teams feel like family. When people feel cared for, respected, and seen, they stay — and they perform.

Memorable Quotes

• “People don’t show up for work — work isn’t their whole life.”

• “You keep your mouth shut, you listen, and you ask questions.”

• “Customers have jobs to do — our job is to help them succeed.”

• “It’s always about the people. It’s never just about the business.”

• “I’m only one person — it’s the team that makes everything happen.”

• “Family first isn’t a slogan. It’s a responsibility.”

Why It Matters / How to Use It

This episode is a blueprint for leaders who want to build trust, loyalty, and performance without sacrificing humanity. Milt Herbert’s story proves that discipline, empathy, and curiosity can coexist — and that the strongest organizations are built by leaders who listen, care, and understand people beyond their titles. Whether you lead a team, serve customers, raise a family, or are still finding your path, this conversation offers timeless lessons on how to show up, how to lead, and why people first is not optional — it’s essential.

In this powerful and refreshingly honest conversation, Bart sits down with Brittany Shoul, SVP of Revenue Strategy & Ops at MCI USA. Brittany shares her journey from being the first in her family to attend college, to discovering her leadership voice, to becoming a respected leader who champions authenticity, empathy, and integration over “balance.” She reveals how her upbringing, her grandmother’s influence, her early leadership experiences, and her work in sales shaped the leader she is today. Brittany opens up about drive, fulfillment, emotional intelligence, and why showing up like you belong—exactly as you are—is one of the most underrated skills in life and business.

💡 Major Takeaways / Learnings

• Authenticity isn’t a buzzword — it’s a strategy. Brittany insists that showing up as your true self is not only allowed, but powerful.

• “You can do anything, but you can’t do everything.” A core message she teaches her daughters, colleagues, and herself.

• Balance is a myth; integration is real. Your life will never be perfectly even — but you can blend what matters in healthier ways.

• Fulfillment fuels drive. Brittany isn’t trying to “prove” anything; she’s driven by the impact she can make on her team, her family, and her industry.

• Leadership means giving people permission. Sometimes people just need to hear “It’s okay” — to leave early, to rest, to take space.

• Show up like you belong. Even if you’re young, new, nervous, or different — the room is for you, too.

• Find mentors everywhere. If your company doesn’t offer strong leadership, seek it through networking, LinkedIn, peers, or past relationships.

• Kindness and connection matter. Whether talking to a housekeeper or meeting someone at an event, presence and authenticity build trust.

  
  

  💬 Memorable Quotes

• • “You can do anything — you just can’t do everything.”

  • “Show up like you belong.”

  • “Fulfillment comes from the impact you make — at home, and at work.”

  • “Balance implies everything is equal. That’s not real. Integration is.”

  • “Be yourself. No one needs a business-professional robot.”

  • “It’s okay to be excited. It’s okay to be nervous. Just show up.”

  ✨ Why It Matters / How to Use It

  This episode is a guide for anyone trying to grow in their career while staying true to themselves. Brittany’s journey shows listeners that success doesn’t come from perfection — it comes from authenticity, connection, and courage. Her practical insights help young professionals, leaders, and parents understand how to integrate ambition with life, how to care for themselves and their teams, and how to build confidence even when the room feels intimidating. Anyone struggling with imposter syndrome, burnout, or self-doubt will find grounding, encouragement, and permission to be human — while still striving for more.

In this heartfelt and candid episode, Bart sits down with Zane Kerby, President & CEO of ASTA (American Society of Travel Advisors). They explore the soul of travel, the evolution from “travel agents” to “travel advisors,” the emotional impact of seeing the world, and how empathy, kindness, slowing down, and meaningful connection shape a life well lived. Zane shares stories from his 30-year anniversary trip to Colombia, childhood influences, leadership philosophies, and why travel advisors are more vital now than ever. This conversation is human, emotional, and a reminder that travel doesn’t just show us the world—it shows us ourselves.

Major Takeaways / Learnings

1. Travel Advisors Matter More Than Ever

1. • “Travel agent” felt transactional; “travel advisor” reflects guidance, advocacy, and expertise.
   • Travelers want transformation, not transactions.
   • Advisors are the trusted partners who know what most travelers don’t.

1. Travel Makes Us More Human
2. • Travel builds empathy and reduces ego.
   • Seeing how others live widens perspective and deepens understanding.
   • Shared vulnerability while traveling brings people together.
3. The Best Memories Are on the Road
4. • Zane’s most meaningful family moments happened during travel.
   • Being away from routine creates space for deeper conversations and connection.
   • Small moments become lifelong memories.
5. Slowing Down Creates Kindness
6. • Zane’s advice: slow down, listen, and be available to be interrupted.
   • Pausing helps us notice others and step in to help more often.
7. Leadership Rooted in Humility
8. • Zane’s parents modeled respect, humility, and kindness.
   • Great leadership is about presence, consistency, and treating people well.
   • Hire smart people, pay them fairly, and share the credit.
9. Stick With What Matters

1. • Zane believes in endurance and commitment.
   • “Most people don’t stick with it…but you do.”

Memorable Quotes

• “Most of the important memories I have with my wife and family are from travel.”
• “Travel makes you less ego-centric and more human.”
• “The more planes of people we send around the world, the fewer bombs we have to send.”
• “An advisor works for you. Not for a supplier—for you.”
• “Slow the heck down.”
• “Some opportunities to help make you feel human.”
• “All that I am or hope to be, I owe to my angel mother.”
• “Most people don’t stick with it…but you do.”

Why It Matters / How to Use It

For Travel Advisors
Your work matters more than ever. You’re not booking trips—you’re shaping how people see the world and each other. You help create life-changing experiences.

For Leaders

Slow down. Listen deeply. Treat people well. Presence is powerful. Hire smart, kind people and give credit freely.

For Everyone

Travel as much as you can. Say yes more often. Go and see the world—it expands your understanding, deepens your empathy, and enriches your life. And when you’re not traveling, practice the same principles: pause, notice, listen, help.

Travel is an empathy engine. It makes us better humans. And as Zane reminds us, the world becomes a better place when we choose to go, see, and connect.

More about Zane Kerby here: Zane Kerby | LinkedIn

More about ASTA here: Home