• IKEA's Customer Service AI, ChatGPT's Popularity, Real Knowledge, and Choosing Hard Things | S1E2

  • Jun 19 2023
  • Length: 33 mins
  • Podcast
IKEA's Customer Service AI, ChatGPT's Popularity, Real Knowledge, and Choosing Hard Things | S1E2 cover art

IKEA's Customer Service AI, ChatGPT's Popularity, Real Knowledge, and Choosing Hard Things | S1E2

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  • Summary

  • For our second episode, we discuss how IKEA is approaching implementing AI into their organization, the surprising number of people who have heard of, but never tried, ChatGPT, the value of real knowledge, and why choosing the more challenging path can often be better for you in the long run.


    ChatGPT Study: https://www.pewresearch.org/short-reads/2023/05/24/a-majority-of-americans-have-heard-of-chatgpt-but-few-have-tried-it-themselves/

    IKEA Customer Service AI: https://www.reuters.com/technology/ikea-bets-remote-interior-design-ai-changes-sales-strategy-2023-06-13/


    Alternative Ideas, a podcast by Unbound: https://beunbound.us/


    Hosts: Jonathan Brush, David Rethemeyer

    Producer: Michael Caprera
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