Kushala Silva shares his journey from P&G, Coca-Cola, and Amazon Private Brands to becoming the consumer packaged goods (CPG) lead at WRITER, where he's helping transform the industry through AI. With nearly 20 years of experience, he reveals how CPG companies are using AI for personalized experiences, omnichannel optimization, and operational efficiency — and why waiting isn't an option. From leading Coca-Cola's Freestyle machine project to helping century-old brands rewire for the digital age, Kushala highlights that successful AI adoption requires strong tech-business collaboration and a focus on measurable ROI. His vision? Self-evolving workflows that learn and improve autonomously create a future where companies taking decisive action now will emerge as tomorrow's market leaders.

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Learn more about WRITER at writer.com.

Paul Martin, COO of the investment business at Willis Towers Watson, didn’t start as an AI enthusiast — in fact, he describes himself as a technophobe. Which is precisely why Paul’s insights and ideas are crucial to the success of his company’s emerging AI strategy. Join Paul’s journey from AI skeptic to AI leadership as he reveals the importance of understanding business processes, educating employees, and setting a clear vision to drive successful AI adoption. Hear why Paul isn’t concerned about being the smartest person in the room regardingAI as long as he can bring together the brightest minds to drive innovation and success.

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Writer CEO May Habib sat down with Gavin Patterson, former president and chief revenue officer at Salesforce and CEO at BT Group, at Writer’s exclusive AI Leaders Forum event in London. Today, we bring you into that conversation. May and Gavin discuss the minds of CEOs and CROs navigating the disruptive wave of generative AI. Gavin shares his philosophy on identifying transformative opportunities in the face of rapid innovation. And he reflects on his career spanning the leadership ranks of telecommunications, consumer goods, and tech.

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Jason Baer, a senior Group Manager of Digital Strategy and Global AI Enablement at Adobe, explores the transformative impact of AI for the Adobe sales team. Jason shares his journey from telecom to Adobe, highlighting his pivotal role in driving AI adoption within the company. He also emphasizes the importance of continuous education, a strong professional network, and an open mind while working in tech. Learn from Jason about how AI can be used in the BDR role, how messaging is changing for people who are late adopters, and how AI can save time and improve work quality.

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Jacque Reardon, who leads the US marketing team at Franklin Templeton, takes us into the world of financial services and AI. She highlights how AI has transformed her firm, improving processes and enhancing client engagement. Jacque shares her journey from AI skeptic to advocate within such a highly regulated industry. And she highlights how AI is essential to meeting clients in this moment of hyper-personalization as they envision their financial futures.

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As we kick off Season 3 of Humans of AI, we meet Emily Fontaine, who leads capital and AI venture at IBM, where she’s been at the forefront of business technology for the past 15 years. Emily shares her firsthand experience of AI's transformation from a niche technology to a powerful force shaping industries worldwide. Emily discusses the growing trend of corporate venture capital in AI and the importance of smaller, open-source, and “fit-for-purpose” AI models for scale and accessibility. She highlights the importance of fostering a collaborative and listening culture within organizations to truly realize the full potential of AI. Emily also touches on how she continues to stay so passionate, excited, and hopeful about the future of AI after years in the industry.

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In our season 2 finale, we listen in on a fireside chat with Writer’s CEO and co-founder, May Habib, and Writer CMO Diego Lomanto. May and Diego discuss Writer’s journey from AI upstart to generative AI powerhouse, how AI is becoming the backbone of mission-critical enterprise workflows, and May shares her perspective on Writer’s goal of developing intelligent, accurate, and trustworthy AI systems with a focus on human-centered design.

We hope you’ll join us for more stories from the Humans of AI on Season 3, out next year!

Want to watch the webinar? Check it out here: https://go.writer.com/fireside-chat-2024

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In this episode, we hear from JD Sanchez, the AI-driven claims transformation lead at CSAA Insurance Group. From his initial skepticism to becoming a proponent of AI, JD shares how artificial intelligence enhances efficiency and the human experience within the insurance sector. He discusses integrating AI into routine tasks like email management and Structured Query Language (SQL) queries as well as creating personas to help design AI agents tailored to specific business functions. JD emphasizes the importance of maintaining compliance, transparency, and accountability when deploying AI technologies, especially in regulated fields like insurance. JD shares his excitement about how AI sets the stage for future innovations in the insurance industry and beyond.

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