Sam Gantner, Chief Product Officer of Nexthink, reveals how DEX is moving IT from reactive firefighting to proactive problem prevention and transforming enterprise productivity.

Topics Include:

• DEX stands for Digital Employee Experience
• DEX eliminates IT issues preventing employee productivity
• Shifts IT from reactive to proactive problem-solving
• Employees often serve as IT problem alerting systems
• Best IT is transparent to employees
• DEX solves device sluggishness and slow application issues
• Network problems consistently appear across organizations
• IT teams often lack visibility into employee experiences
• Many organizations waste money on unused software licenses
• DEX Score measures comprehensive employee IT experience
• Surveys capture subjective aspects of technology experience
• Reduction of actual problems differs from ticket reduction
• Nexthink uses lightweight agents on employee devices
• Browser monitoring essential as browsers become application platforms
• Employee engagement metrics capture real-time feedback
• Nexthink rebuilt as cloud-native platform using AWS services
• Company deploys across 10+ global AWS regions
• 30% of engineering resources dedicated to AI development
• One customer eliminated 50% of IT tickets
• Another recovered 37,000 productivity hours worth $3M annually
• A third saved $1.3M by identifying unused licenses
• AI implementation requires dedicated employee training
• Good AI now better than perfect AI never
• Technology adoption is the next DEX frontier
• Digital dexterity becoming critical for maximizing IT investments

Participants:

• Samuele Gantner – Chief Product Officer, Nexthink

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