What if the key to better decisions, stronger relationships, and real leadership… isn’t having the right answers, but asking better questions?
In this episode of Decidedly, we sit down with Abigail Doust—coach, trainer, speaker, and lifelong student of communication—to unpack the underrated power of listening, how to navigate hard conversations, and why most people are asking the wrong questions in business and in life.
From her background in theater and pastoral care to coaching high-performing teams, Abigail reveals why great communication starts with self-awareness, emotional intelligence, and knowing what not to say.
If you've ever found yourself fumbling through a conversation, giving too much advice, or wondering how to actually connect—this one’s for you.
KEY TOPICS
What most people get wrong about “good communication”
How to ask open-ended questions that unlock real insight
Practical coaching tools for entrepreneurs, leaders, and parents
How to communicate with different personality types
Why “Tell me more” is the most underused phrase in business
How to create trust without saying much at all
The psychology behind reflective listening
Tips for navigating conflict with emotional intelligence
When to use coaching vs. consulting in a conversation
CHAPTERS
00:00 Introduction
01:05 Embracing Uncertainty and Taking Risks
04:10 The Art of Asking Better Questions
04:56 The Power of Words and Communication
17:45 Understanding Personality Types in Communication
28:51 The Power of 'Tell Me More'
29:43 Understanding Different Perspectives on Freedom
31:22 Reflective Listening and Effective Communication
32:19 The Importance of Open-Ended Questions
35:36 Unpacking Intrinsic Motivation
38:46 Building Trust Through Deep Questions
50:37 The Value of Authenticity in Business
51:47 Decision-Making Tips for Business Owners
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of success, in our effort to empower families to purposefully apply their wealth to fulfill their
values and build a thriving legacy.
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CONNECT WITH ABIGAIL
Website: https://equippingforimpact.com/
Facebook: https://www.facebook.com/EquippingforImpact/
Instagram: https://www.instagram.com/equippingforimpact/?hl=en
LinkedIn: https://www.linkedin.com/in/abigail-doust-impact/
Abigail Doust is a certified coach, speaker, author, and trainer dedicated to equipping leaders to lead with impact. With a background in communication, theater, and pastoral care, she brings a unique blend of heart and strategy to her coaching and training. Abigail works with individuals, teams, and marriages to foster growth, deepen connection, and navigate meaningful change. She’s an ICF Associate Certified Coach, DISC Consultant, and passionate lifelong learner. When she’s not coaching, Abigail enjoys musicals, long walks, great coffee, and spending time with her husband and their four kids.