In this episode, Scott Lynch (Managing Director of Community Therapy) speaks with Tim Stewart (CEO & Medical Director of HEAL Urgent Care).

HEAL is a walk-in urgent care clinic for non-life-threatening injuries and illnesses, with the goal of providing excellent care for patients while easing the burden on public emergency departments. Scott and Tim discuss how HEAL Urgent Care was built from the ground up - from ideation to the first week of operation.

We hope you find this insightful and inspiring!

Resources
HEAL Urgent Care Website
HEAL Urgent Care Facebook
HEAL Urgent Care Instagram
HEAL Urgent Care LinkedIn
Tim's LinkedIn

Community Therapy Website
Community Therapy YouTube
Community Therapy Facebook
Community Therapy LinkedIn
Scott's LinkedIn

Takeaways

• HEAL aims to bridge the gap between general practice and the hospital, providing an alternative for patients who don't need hospital-level care.
• Prioritising an excellent consumer experience leads to better health and business outcomes.
• The clinic offers a comprehensive range of services, including X-rays, pathology, wound repair, fracture management, and more.

Timestamps
(0:00) Intro and Tim’s Background
(4:15) The Journey of Setting Up HEAL Urgent Care
(14:46) Importance of Innovation and Consumer Experience
(24:58) The Scope of Care at HEAL
(35:14) Medicare Urgent Care Clinics and HEAL’s Relationship With The Public Sector
(41:33) Challenges and Opportunities for HEAL
(49:52) Final Thoughts and The Future

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In this episode, Scott Lynch (Managing Director of Community Therapy) speaks with Lorraine Poulos (Managing Director of Lorraine Poulos and Associates).

Together they discuss all things in-home aged care reform. It’s a sector undergoing constant change and review, and many providers feel overwhelmed and uncertain of what the future may look like.

In this episode, Scott and Lorraine discuss the reform pathways and explore strategies providers can utilise to best navigate the opportunities and risks that are likely to arise as the sector evolves.

We hope you find this conversation useful and informative!

Resources
LPA & Associates Website
Lorraine’s LinkedIn

Community Therapy Website
YouTube
Facebook
LinkedIn
Scott's LinkedIn

Takeaways

• The in-home aged care sector is undergoing constant change and reform, which presents challenges for providers.
• Seeking help and support from experts can provide valuable guidance and insights for navigating the complexities of the aged care landscape.
• Despite the challenges, opportunities for innovation and in the sector will arise as reforms are implemented.

Timestamps
(0:00) Introduction
(1:10) Summary of In-Home Aged Care Reform
(5:21) The Challenge of Uncertainty for Providers
(11:48) Opportunities and Risks for Providers
(18:44) Importance of Care Management
(24:58) How Funding Models are Evolving
(37:15) Getting Answers and Future Readiness
(42:02) Stages of Choice, Resilience and Seeking Help

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In this episode, Scott Lynch (Managing Director of Community Therapy) speaks with Viv Allanson (CEO of Maroba Caring Communities).

They discuss the challenges and opportunities in residential aged care, the importance of physical activity and wellness programs for older adults, and the complexities of government regulation and its impact on the sector.

We hope you find this conversation inspiring and illuminating! See a list of the resources mentioned in the podcast below.

Resources
Sunbeam Trial Info Article
Sunbeam Trial Study
Hunter Ageing Alliance
Active Stronger Better

Maroba Website
Viv's LinkedIn

Community Therapy Website
Community Therapy YouTube
Community Therapy Facebook
Community Therapy LinkedIn
Scott's LinkedIn

Takeaways

• The funding and staffing requirements in aged care need to be addressed to ensure the delivery of quality care.
• Physical activity and wellness programs are essential in aged care to improve residents' well-being and quality of life.
• Government regulations and reporting can be burdensome and are not always perfectly aligned with the best outcomes for residents.

Timestamps
0:00 - Introduction and Background
2:45 - Challenges and Opportunities in Residential Aged Care
8:18 - The Role of Allied Health in Aged Care
11:09 - How Physical Activity Programs Improve Quality of Life
18:19 - Communicating Benefits of Physical Activity to Older Adults
26:20 - Quality Indicators and Regulatory Burden
31:15 - Structural Reform and Government Involvement
38:49 - The Need for In-Field Experience in Government Cabinets
42:38 - Leadership and Maintaining Optimism

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In this episode, Scott Lynch (Managing Director of Community Therapy) speaks with Shirley Dalton (Professional Speaker, Leadership Coach and
Creator of the Blueprint for Business Freedom).

Together they discuss the value of developing an understanding of personality and communication to improve professional relationships. They explore personality types, communication styles, active listening, feedback, and provide practical tips for enhancing communication in various settings.

There is so much actionable information in this episode. We hope get some value from it!

Takeaways

• Great communication starts with active listening.
• Understanding your own personality type can help you adapt your communication to meet the needs of others.
• Understanding oneself and setting good intentions are important for providing the best experience and treatment in the healthcare setting.

Timestamps
0:00 - Introduction
2:25 - Understanding Personality and Communication
8:35 - The REACH Personality Framework
11:07 - Demonstration of Profiling and Quadrants with Scott
21:51 - Adapting Communication in Different Settings
31:46 - Vulnerability and Feedback
40:43 - Identifying Exceptional Communicators
45:35 - How Fulfilment and Quality Communication Are Linked
49:01 - Learning Opportunities with Shirley

Resources
Complementary 1 Hour ‘Aha’ Session
Shirley's Website
Shirley's LinkedIn

Community Therapy Website
Community Therapy YouTube
Community Therapy Facebook
Community Therapy LinkedIn
Scott's LinkedIn

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In this episode, Scott Lynch (Managing Director of Community Therapy) speaks with Jim Moraitis (Founder and CEO of Village Local), who shares his journey of starting an organization that helps older Australians navigate the complexities of the aged care system.

They discuss ways to best navigate the aged care sector and the importance of prioritising empathy and emotional sensitivity in healthcare.

Takeaways

• Building trust and authority is crucial in navigating the changing aged care landscape.
• Empathy and care are essential in providing quality healthcare experiences.
• Prioritizing the consumer experience is essential and greatly improves the way an organisation operates.

Timestamps
0:00 - Introduction and Background
1:20 - The Why Behind Village Local
6:34 - Starting Village Local
10:33 - Building Trust and Authority
17:47 - Barriers in the Aged Care Sector
23:41 - Empathy and Care in Healthcare
35:07 - Creating Systems for Better Support
45:13 - Prioritising The Consumer Experience
50:08 - Concluding Thoughts

Resources

VillageLocal Website - https://www.villagelocal.com.au/
VillageLocal Community Hub - https://community.villagelocal.com.au/
CarePath Navigator Program - https://www.carepath.com.au/
Youtube - https://www.youtube.com/@villagelocal
Facebook - https://www.facebook.com/VillageLocal
Linkedin - https://www.linkedin.com/in/jim-moraitis-55816545/

Community Therapy Website - https://www.communitytherapy.com.au/
YouTube - https://www.youtube.com/channel/UC0jWxssC757MijCsTBH_xhg
Facebook - https://www.facebook.com/communitytherapyau
LinkedIn - https://www.linkedin.com/company/community-therapy-au/
Scott's LinkedIn - https://www.linkedin.com/in/scottlynchct/

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In this episode Scott Lynch (Managing Director of Community Therapy) and Rowan Smith, (Founder of Tech Gym).

Scott is Chair of the Australian Physiotherapy Association’s NSW Gerontology Committee and Managing Director of Community Therapy; a company he started 5 years ago that has grown to a team of 70 Physios, OTs, Dietitians, Speech Pathologists and Massage Therapists. Community Therapy delivers values-driven community, aged and disability allied health services across the Hunter and Central Coast regions of NSW.

Today’s Guest

Rowan Smith is an engineer and founded Tech Gym in 2018 to enable stroke survivors to return home with higher levels of independence.

Inspired by helping his 94-year-old grandmother through her stroke rehabilitation he wanted to improve the rehabilitation process for patients and therapists.

Tech Gym develops robotic rehabilitation devices that can assist rehabilitation therapists in their day-to-day operations. They currently support upper limb rehabilitation for a range of disabilities. They aim to remove the struggles and pains that 1000's of therapists experience every day by reducing the physical labour required to rehabilitate a patient.

Things you will learn

• what Tech Gym does as a company
• how Rowan found his passion to build technology for “good”
• barriers to delivering evidence-based practice in Stroke rehabilitation
• how Rowan started Tech Gym and tips and tricks on founding a start-up
• how the "metaverse" and augmented reality will apply to rehabilitation

Resources

• LinkedIn - Scott Lynch https://www.linkedin.com/in/scottlynchct/
• LinkedIn - Rowan Smith https://www.linkedin.com/in/rowan-j-smith/
• Tech Gym - https://techgym.com.au/

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In this episode Scott Lynch (Managing Director of Community Therapy) and Anton Croxford, (National Accounts Manager at Alpha Lifecare).

Scott is Chair of the Australian Physiotherapy Association’s NSW Gerontology Committee and Managing Director of Community Therapy; a company he started 5 years ago that has grown to a team of 70 Physios, OTs, Dietitians, Speech Pathologists and Massage Therapists. Community Therapy delivers values-driven community, aged and disability allied health services across the Hunter and Central Coast regions of NSW.

Today’s Guest

Anton Croxford is the National Account Manager at Alpha Lifecare which was formed after a merger between Astris Lifecare and Alphacare in Feb 2021.

Alphacare has been around for over 20 years and Astris Lifecare has been around over 40 years

Alpha Lifecare has a mission to support medical professionals, aged care residents and rehabilitating patients on their healthcare journey with comfortable facility fit-outs and refurbishments, high-quality equipment and innovative tools.

Things you will learn

• What Alpha Lifecare does
• How the equipment market has changed over the last 5 years
• Complexities about equipment prescription in the community healthcare sector
• How a collaborative approach is critical to successful community equipment prescription
• How community healthcare challenges a your communication skills
• How important procurement teams are at present with complex freight changes with imported equipment
• How quality and compliance is a key focus in the equipment market
• The challenges of a company merger during a pandemic

Resources

• LinkedIn - Scott Lynch https://www.linkedin.com/in/scottlynchct/
• LinkedIn - Anton Croxford https://www.linkedin.com/in/anton-croxford-272709104/
• Alpha Lifecare - https://www.alphalifecare.com.au/

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In this episode Scott Lynch (Managing Director of Community Therapy) and Cheryl Pollock, (Founder of ChezLeon).

Scott is Chair of the Australian Physiotherapy Association’s NSW Gerontology Committee and Managing Director of Community Therapy; a company he started 5 years ago that has grown to a team of 70 Physios, OTs, Dietitians, Speech Pathologists and Massage Therapists. Community Therapy delivers values-driven community, aged and disability allied health services across the Hunter and Central Coast regions of NSW.

Today’s Guest

Cheryl Pollock is a startup entrepreneur, founder and CEO of ChezLeon Pty Ltd.

ChezLeon is an Australian based company that designs and manufacturers passive massage inserts and garments to assist in moving fluid around blockages, breaking down scar tissue and relieving pain.

After surviving a cancer scare Cheryl was left with a lifelong condition called Lymphoedema, a result of the cancer treatment. Cheryl tried everything to relieve the pain & swelling she was experiencing finding that current treatments were unsatisfactory for her causing more issues.

Having a background in mechanical engineering and building construction as well as having studied remedial & lymphatic drainage massage, Cheryl put on her engineering hat and came up with an effective solution.

Cheryl now has 19 patents & design registrations worldwide & TGA approval with future designs for other applications including sportswear ready for release in 2023.

Things you will learn

• What are fluid blockages & how do they develop
• What are the current treatments
• How did Cheryl come up with the idea
• How the product works
• How difficult was it to get TGA approval & International Patents
• Challenges faced by a female founder that is also an older adult
• Difficulties faced with manufacturing in Australia

Resources

• LinkedIn - Scott Lynch https://www.linkedin.com/in/scottlynchct/
• LinkedIn - Cheryl Pollock - https://www.linkedin.com/in/cheryl-pollock-579146a7/
• Chezleon - https://www.chezleonhealth.com/how-pmw-works

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