In this episode of Business Analysis Live, SusanMoore is joined by business analysis practitioner, speaker and author, Pamela Paterson for a discussion into how AI and human skills combine to elevate stakeholder interviews. From tactical planning to empathy-driven conversations, discover how AI can be your trusted research assistant, whileyour human skills will help you uncover the “hidden” information in every interview. Pam shares insights from her upcoming book and real-world examples of how business analysts can harness both technology and emotional intelligence to drive better outcomes from their interviews.

Whether you're new to interviewing or a seasoned BA, thisconversation will shift how you approach interviews in an AI-augmented world.

🎙️Episode Highlights

• What makes an effective stakeholder interview
• The role of empathy, curiosity, and trust
• The “Empathy, Appreciation, and Demand”communication stack
• How to use AI as a research and analysisassistant
• Prompt engineering as a business analysis skill
• Transcribing and mining interview data with AI
• Using AI to generate user stories and test cases
• The human edge in interpreting emotions and bodylanguage
• Practicing interview skills using AI
• The importance of stakeholder rapport andreciprocity

🔗 Resources

Connect with Pamela on LinkedIn

Meet Pamela at an upcoming event!

Business Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience.

If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!

The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.

Learn more at ⁠⁠⁠⁠https://www.iiba.org/

#BusinessAnalysis #ArtificialIntelligence #HumanSkills

Asking the right questions is at the heart of great business analysis—and in this episode, we’re taking a look at what makes a good question. Host Susan Moore is joined by Jamie Champagne, LinkedIn Learning instructor, author and speaker, as they explore how thoughtful questioning not only drives clarity and understanding but also empowers teams and uncovers valuable insights.

Jamie brings her signature blend of energy and expertise to share practical techniques, real-world examples, and her favorite go-to questions that drive understanding and forward momentum.

Whether you're leading stakeholder interviews, facilitating workshops, or just trying to make sense of business needs, this conversation will elevate your skills and mindset around one of the most fundamental tools in the BA toolkit.

📌 Episode Highlights:

• Why good questions matter more than good answers

• Framing your role to set the stage for successful interactions

• The power of silence in stakeholder conversations

• Uncovering hidden and unspoken requirements

• Building trust and relationships through questioning

• How observation enhances elicitation

• The role of good questions in executive-level communication

• Favorite go-to questions that spark insights

📚 Resources:

Connect with Jamie on LinkedIn

Business Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience.

If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!

The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.

Learn more at ⁠⁠⁠⁠https://www.iiba.org/

#BusinessAnalysis #StakeholderEngagement #GoodQuestions

Soft skills are often misunderstood as secondary totechnical expertise, but, in fact, they are fundamental to the success of both business analysis professionals and requirements engineers. In this episode of BusinessAnalysis Live!, we explore how and why soft skills make the difference in requirements elicitation. Susan Moore is joined by guest Stan Bühne from the International Requirements Engineering Board (IREB) to discuss why soft skills aren’t “soft”—they’re essential!

🎙️Episode Highlights

• Introduction to Requirements Engineering
• Overlap Between Business Analysis andRequirements Engineering
• Why Soft Skills Are Critical for Success
• Defining Key Soft Skills for RequirementsEngineering
• The Role of Soft Skills in Agile Environments
• Practical Tips for Improving Soft Skills

🔗 Resources

Connect with Stan on LinkedIn

Follow IREB on LinkedIn

Learn more about the International Requirements Engineering Board

Business Analysis Live is hosted by Susan Moore, CommunityEngagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience.

If you enjoyed the episode, don’t forget to hit that Likebutton, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!

The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintainglobal standards for the ongoing development of the practice and certifications.

Learn more at ⁠⁠⁠⁠https://www.iiba.org/

#softskills #humanskills #requirements