In this episode of Besties & Bubbles, Mel and Audrey share some of the wildest and most unbelievable tales from their careers. From spilled soup on a baby to mishaps with university presidents, forgotten weddings, and even haunted hotels, this episode is packed with hilarious, horrifying, and heartwarming stories. Tune in for honest conversations, lots of laughs, and practical advice, all while gaining a deeper appreciation for the chaotic yet captivating world of hospitality.

(00:42) Kicking Off with Hospitality Horror Stories

(01:21) Soup Disaster: A Baby's Nightmare

(02:59) Red Wine Catastrophe

(04:43) Wedding Day Mix-Up

(06:33) Dealing with Difficult Customers

(08:31) Internal Team Conflicts

(13:58) Shocking Room Service Encounter

(16:15) Reporting an Incident

(17:16) Haunted Hotel Stories

(19:16) Dealing with Unruly Guests

(22:52) Wedding and Event Mishaps

(25:23) Handling Complaints and Cover-Ups

Thanks for listening.

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For more information on Davies St. Food Co. or to get yourself some delicious gluten-free chow, head to - daviesstfoodco.com.au

Or to boost your hospitality business with effective sales, marketing strategies, coaching, and leveraging powerful networks head-to- - www.innspire.au

In this episode of 'Besties & Bubbles,' Audrey and Mel introduce their first guest, Nicole Marie, an accredited practicing dietitian specialising in celiac disease and gluten-free living. They discuss their exciting new collaboration, the Gluten-Free Living Workshop, an in-person event designed to bust myths around gluten-free diets while providing practical cooking demonstrations and expert advice. Nicole shares her journey into dietetics and the importance of specialised care, while the trio explores the business benefits of collaboration and networking. Tune in to learn about their plans for creating a supportive, informative community for gluten-free living.

(00:40) Introducing Nicole Marie

(01:15) Nicole's Journey as a Dietitian

(02:24) Challenges in Dietetics

(03:10) The Importance of Specialization

(04:05) Networking and Collaboration

(11:06) Gluten-Free Living Workshop

(15:57) Power of Collaboration

(24:01) The Importance of Networking

(24:21) Overcoming Networking Fears

(25:06) Understanding Collaborations

(26:15) Defining Successful Collaborations

(28:26) Big Picture Collaborations

(30:20) Vision for the Future

(39:34) Workshop Goals and Myths

(44:17) Creating a Supportive Community

Thanks for listening.

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For more information on Davies St. Food Co. or to get yourself some delicious gluten-free chow, head to - daviesstfoodco.com.au

Or to boost your hospitality business with effective sales, marketing strategies, coaching, and leveraging powerful networks head-to- - www.innspire.au

In this episode of Besties & Bubbles, Mel and Audrey discuss the impact of automation and AI tools on customer service, the decline in face-to-face interactions, and the importance of maintaining human connections in an increasingly automated world. They share their experiences, observations, and actionable tips for hospitality businesses to enhance service standards and meet customer expectations. Listen for practical advice, honest conversations, and plenty of laughs, all while celebrating the art of hospitality.

(00:55) The Impact of Automation on Hospitality

(02:21) The Decline of Customer Service

(03:32) Balancing Technology and Human Interaction

(07:26) Customer Expectations in Modern Hospitality

(11:57) Reviving the Art of Service

(15:36) Challenges in Hospitality Training

(22:49) The Importance of Customer Experience

(36:10) Finding the Balance: Technology and Human Connection

Thanks for listening.

Follow us on Instagram

For more information on Davies St. Food Co. or to get yourself some delicious gluten-free chow, head to - daviesstfoodco.com.au

Or to boost your hospitality business with effective sales, marketing strategies, coaching, and leveraging powerful networks head-to- - www.innspire.au