In the wrap game, your reputation is everything. One angry customer — one 1-star Google review — can feel like it erases years of good work.

What if bad reviews are exactly what you need to build a brand that lasts?

In this episode of The WrapOps Podcast, Andrew breaks down their most stressful customer interactions on google reviews and share how those low moments became the catalyst for better systems, clearer communication, and stronger team culture.

This is the episode every shop owner needs to hear. Not just to protect your reputation, but to turn your next bad review into your next big breakthrough.

💡 What You’ll Learn in This Episode:

• How to spot the difference between a “bad review” and a broken system
• The #1 way to prevent angry customers (hint: it starts before the install)
• Why “bad vibes” at pickup are often your fault — and how to fix it
• When to own the problem, even if it’s not technically your mistake
• How negative feedback can become a powerful tool for brand trust and loyalty

🧠 Quick Fixes That Prevent 1-Star Reviews:
• Circle problem areas on client photos with notes
• Be the first to acknowledge potential install flaws — before they’re pointed out
• Create a “What Happens If…” document to handle recurring issues (removals, failed film, aftermarket parts)
• Offer a fix instead of a refund — customers often want to be heard, not comped

🌀 A Bad Review Isn't the End — It's the Mirror.
Your reaction to conflict is your real brand. This episode shows you how to build one that lasts.

Connect with WrapOps:

http://www.wrapops.com
http://Instagram.com/wrap.ops
https://www.facebook.com/share/1VQgsUHygh/?mibextid=wwXIfr

📍Produced in partnership with podlad.com

Running a wrap shop can feel like a nonstop sprint — constant fixes, unhappy customers, long hours, and that sinking feeling that your business is running you. But it doesn’t have to be that way.

In this episode of The WrapOps Podcast, Andrew and Tanor break down the three silent killers that could be wrecking your shop’s reputation, profits, and sanity — and exactly what to do about them.

Whether you're solo on the tools or managing a full team, this episode is a must-listen if you're serious about building a sustainable, high-quality wrap business.

💡 What You’ll Learn in This Episode:

• The difference between “just getting it done” and building a repeatable, reputable product
• Why patches, bubbles, and fingers aren’t just cosmetic — they’re brand killers
• How poor material choices sabotage your wraps (and your shop's name)
• Why rushed installs lead to burnout and fixes that cost more than they earn
• The most overlooked skill in the industry: setting clear client expectations

🧠 Level Up Your Install Game:
• Reassess your own work with brutal honesty — or ask a detailer to do it for you
• Use test pieces to learn tricky corners and materials without stress
• Adopt the “1% better” mindset — every panel, every time
• Learn from the best with The Wrap Institute — like YouTube for wrappers
• Standardize your quality — don’t leave it up to opinion or mood

📋 Pro Tip:
Use an iPad to mark up photos of customer vehicles — circle problem areas, set clear boundaries, and email them before the job starts. It’ll save you arguments, refunds, and your peace of mind.

🌀 Don’t Just Deliver Wraps — Deliver Confidence.
When your product and expectations are clear, the stress drops and the referrals rise.

Resources:
https://wrapinstitute.com - Learn how to wrap anything in the most professional and efficient way.

Connect with WrapOps:
http://www.wrapops.com
http://Instagram.com/wrap.ops
https://www.facebook.com/share/1VQgsUHygh/?mibextid=wwXIfr

Produced in partnership with http://podlad.com

Most people see the highlight reel — the flashy cars, the booming shop, the awards. But they don’t see the futon. The 100-hour weeks. The egg dinners. The “what are we even doing?” moments.

In this very first episode of The WrapOps Podcast, married co-founders Andrew and Tanor Banks pull back the curtain on their chaotic, all-in journey — from buying a failing wrap shop (that turned out to be a front), to building Performance Wraps into one of America’s top small businesses.

They’re not here to talk about the coolest cars or trendiest film — they’re here to help you build a wrap business that works for your life, not the other way around.

💡 What You’ll Hear in This Episode:

• How Andrew accidentally bought a fake business at 20 — and turned it into a real one
• What it’s like building a business and a marriage from the ground up
• The mistakes that nearly broke them — and the systems those mistakes inspired
• Why sleep-deprivation and burnout aren't badges of honor
• How they grew from zero systems to a million-dollar operation with 10+ staff
• What Tanor learned about stepping into leadership and finding her voice

🔁 TRY THIS:

• Document everything — from pre- and post-inspections to internal systems. It will save your sanity.
• If your shop feels like it’s falling apart, you’re not alone — this podcast is for you.
• Don’t wait to feel ready. Start messy, start tired, just start.
• If you’re the “partner in the background,” step up — your perspective matters more than you think.
• When something goes wrong, ask: “What part of this can we own — and systemize?”

Connect with WrapOps:
http://www.wrapops.com
http://Instagram.com/wrap.ops
https://www.facebook.com/share/1VQgsUHygh/?mibextid=wwXIfr

Connect with WrapOps:
http://www.wrapops.com
http://Instagram.com/wrap.ops
https://www.facebook.com/share/1VQgsUHygh/?mibextid=wwXIfr

This Podcast is Produced in partnership with http://podlad.com