Process Control

It's when you're stuck in the day-to-day, putting out fires and cleaning up messes, that passion turns to frustration. Freedom seems somewhere between elusive and impossible. The secret to getting unstuck is process. This inspiring, informative field guide will prove it's possible to establish rigor and discipline for process while also increasing creativity, flexibility, and innovation. Process! will help you identify a handful of core processes that make your business uniquely valuable.

By the age of twenty, Lucy Spraggan had already experienced more extraordinary things than many do across a lifetime. When her X Factor audition went viral in 2012, Lucy became the bookies' favourite to win the show. She was the first contestant ever to write and perform her own original songs, refusing to be pigeonholed by stylists and producers. Viewers fell for her unmanufactured, anti-pop princess stance, and the tabloids loved her. Then, suddenly, mid-way through the live shows, Lucy dropped out. The public were told Lucy was unwell.

Ever wonder how your competition grew their business and keeps kicking your butt when you have an equal or better product or service? You might think putting in more hours and seeing as many potential clients as possible may be the answer, because nobody’s gonna outwork you! You might see success until the work-life imbalance kicks in.