Showing results by narrator "Stephen R Thorne" in All Categories

A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience for Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises.  

 Decision at Sea is a powerful and illuminating look at pivotal moments in the history of the Navy and of the United States. It is also a compelling study of the unchanging demands of leadership at sea, where commanders must make rapid decisions in the heat of battle with lives - and the fate of nations - hanging in the balance. 

Higher education has seen better days. Harsh budget cuts, the precarious nature of employment in college teaching, and political hostility to the entire enterprise of education have made for an increasingly fraught landscape. Radical Hope is an ambitious response to this state of affairs, at once political and practical - the work of an activist, teacher, and public intellectual grappling with some of the most pressing topics at the intersection of higher education and social justice.

The new edition of Gardening Basics for Dummies grounds you thoroughly in the fundamentals of soil, flowers, trees, and lawns - and helps you get to know the names of what you're planting along the way. In a friendly, straightforward style, professional horticulturist Steven A. Frowine shows you how to start growing your expertise - from planning out your own mini-Eden and planting your first annuals, bulbs, and perennials through to laying the perfect lawn, raising tasty crops, and even introducing fish to your landscape!

Daegan is running out of time to find the destructive dragon impersonating him and the woman who claims to be the Treoir family squire, but Casidhe has no intention of being caught. She’s racing to find her best friend, believed captured by a deadly being. With Atlanta reeling from supernaturals being revealed, the Beladors are battling to protect humans while losing their own to Imortiks possessing any warm body, human or nonhuman. Hunting answers in Ireland lands Tristan somewhere he quickly realizes epitomizes a fate worse than death.

While the Imortik venom continues to drain Daegan, his dragon confronts the dragon pretending to be his who wants Daegan dead. Casidhe finds a lead on a grimoire volume without Daegan around to stop her from a decision that turns out nothing like she expects. Tristan pays a heavy price for trying to escape spelled manacles. Atlanta is invaded by an influx of demons being driven by an unknown player while VIPER headquarters is attacked, resulting in a dangerous backlash from Tribunal deities.

Leading from the Middle delivers an insightful and practical guide for the backbone of an organization: those who have a boss and are a boss and must lead from the messy middle. Accomplished author and former P&G executive Scott Mautz walks listeners through the unique challenges facing these managers, and the mindset and skill set necessary for managing up and down and influencing what happens across the organization. 

Based on a review of research literature from sociology, organizational psychology, and behavioral economics, this audiobook develops a theory of consent generation and distinguishes three groups of consent-producing mechanisms: socialization, incentive mechanisms, and participation and interest representation. 

"There is not a single American awake to the world who is comfortable with the way things are." So begins Lawrence Lessig's sweeping indictment of contemporary American institutions and the corruption that besets them. We can all see it - from the selling of Congress to special interests to the corporate capture of the academy. Something is wrong. It's getting worse.

In today's ultra-polarized and highly partisan political environment, Welfare for the Rich is one of the rare books written to appeal to engaged and open-minded citizens from across the political spectrum. Welfare for the Rich is the first book to describe and analyze the many ways that federal and state governments provide handouts - subsidies, grants, tax credits, loan guarantees, price supports, and many other payouts - to millionaires, billionaires, and the companies they own and run. 

As a manager, you tend to walk a tightrope with executives on one side and employees on the other. But while managing personalities, team dynamics, and company culture aren't your only responsibilities, they are vital to the well-being of any company. To help you boost productivity and find the right management style for you, the staff of Entrepreneur helps you tap into the expertise of over 20 contributors and learn how to: delegate the right jobs to the right people; decentralize management and boost employee productivity; promote accountability; and much more.

 The Lean Leader: A Personal Journey of Transformation uses a compelling novel format to tackle the nuts and bolts of leading a Lean transformation. Listeners follow along as the characters face real crises and what seem to be unreasonable deadlines. As the story progresses, listeners will see how the main character, Don, and his colleagues transform from being "command and control" autocrats - those who make decisions and bark orders - to more Socratic coaches and mentors.