Showing results by narrator "Kevin Young" in All Categories

Our industry has always dealt with change. But the environment we re navigating now requires change at a whole different level. We ve moved from experiencing episodic change to continuous change and as John Kotter has famously noted, that requires a whole different set of skills and a whole different level of urgency. In his new book, thought leader Quint Studer explains how to leverage the powerful values that have always defined healthcare people passion, fortitude, willingness to learn to meet the challenges of our disruptive external environment.

Approximately four million Americans claim to be Buddhist. Moreover, hundreds of thousands of Americans of various faiths read about Buddhism, are interested in its philosophical tenets, or fashionably view themselves as Buddhists. They’re part of what’s been described as the fastest growing religious movement in America: a large group of people dissatisfied with traditional religious offerings and thirsty for an approach to spirituality grounded in logic and consistent with scientific knowledge.

Emma's life has been hell since she moved from sunny California to a remote Alaskan town. Abandoned by her father and living with the guilt of causing her mother's death, she makes a desperate dash for freedom from her abusive stepfather. But her planned escape leads to further captivity in a world beyond her imagination. Dragged across the tundra by an evil mountain man and his enormous black wolf, she learns that love can be found even in the most unexpected places.

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

Healthcare must provide higher quality care at a lower cost. Studer Group's Engagement Model is the key. If you're seeking to create a culture of high engagement, you're not alone. Great clinical quality depends on it. Price pressures demand it. Where engagement doesn't exist, all stakeholders suffer. By making engagement a core competency, you can reduce turnover, prevent physician burnout, improve clinical outcomes, and solidify trust in caregivers.

This is a book about physician burnout. It's also a book about physician engagement. Why? Because these two concepts are deeply connected. When physicians team up with the organizations they work for to pursue mutual goals, they are far less likely to burn out. And when organizations seek to prevent and treat physician burnout, they go a long way toward getting everyone, physicians included, working together to meet the same goals.

Emotions As Tools: A Self-Help Guide to Controlling Your Life Not Your Feelings is an easy-to-understand guide that helps you learn what feelings are, why you have them, how to identify them, and what they can do for you in your relationships and in your life. Anger, sadness, anxiety, fear, guilt, and shame are discussed. Your feelings are tools that you also don't need to control, but that you do need to learn how to use. Unfortunately, most men and women lack the training they need to get the most out of their emotions. This guide addresses that need.

Most credit books promise quick fixes and easy solutions to bad credit, but the truth is there is no quick fix when it comes to credit. Your best strategy as a smart consumer is to understand your credit inside and out. Credit expert John Ulzheimer can give you all the tools you need to master the world of credit, before or after you get into trouble, and take the power back into your own hands.

A decorated soldier. A pioneering scientist. A bestselling novelist. A beloved world leader. To remember a year is to remember those remarkable people the world lost, and to acknowledge their legacies. In 21 Lives, The Washington Post collects a selection of its most resonant obituaries from 2013 into one compilation.

One of the most prolific fly-fishing writers of the twentieth century, Roderick L. Haig-Brown continues his seasons” cycle with Fisherman’s Spring, a book that is as much about the deep philosophical aspects of fly fishing as it is about fly fishing itself. Readers will learn about the abundance of spring life in the streams of British Columbia while also being treated to Haig-Brown’s thoughtful musings and ideas about the rewards of fly fishing streams.

In the spring of 2010, as we watched oil gushing unstoppably into the waters of the Gulf of Mexico, many Americans turned their focus to the region for the first time, wondering how this could happen and demanding corporate and government accountability. Yet Rowan Jacobsen brings a surprising perspective to the tragedy: as bad as the spill was, it is only the latest chapter in a century-long story of destruction.

What's the connection between a platter of jumbo shrimp at your local restaurant and murdered fishermen in Honduras, impoverished women in Ecuador, and disastrous hurricanes along America's Gulf coast? Mangroves. Many people have never heard of these salt-water forests, but for those who depend on their riches, mangroves are indispensable. In Let Them Eat Shrimp, Kennedy Warne takes listeners into the muddy battle zone that is the mangrove forest.

With his distinctively witty, anecdotal, and disarming voice, John Yow now journeys to the shore and shares his encounters with some of the most familiar and beloved coastal birds. Out of his travels—from North Carolina's Outer Banks, down the Atlantic coast, and westward along the Gulf of Mexico—come colorful accounts of twenty-eight species, from ubiquitous beach birds like sanderlings and laughing gulls to wonders of nature like roseate spoonbills and the American avocets.

At the age of 47, when he was a successful publishing executive and living with his wife and four children in an affluent Chicago suburb, John Shafer made the surprise announcement that he had purchased a vineyard in the Napa Valley. In 1973, he moved his family to California and, with no knowledge of winemaking, began the journey that would lead him, 30 years later, to own and operate what distinguished wine critic Robert M. Parker, Jr. called "one of the world’s greatest wineries".

As the 20th century began, oil in Texas was easy to find, but the quantities were too small to attract industrial capital and production. Then, on January 10, 1901, the Spindletop gusher blew in. Over the next 50 years, oil transformed Texas, creating a booming economy that built cities, attracted out-of-state workers and companies, funded schools and universities, and generated wealth that raised the overall standard of living - even for blue-collar workers. No other 20th-century development had a more profound effect upon the state.

The most valuable on-the-job skills come from experience but you don t have to work a lifetime to master them. Often, it s the day-to-day issues, those not found in any training manual, that keep us from being our best at work. We ve all looked back on challenges we ve faced whether they involved a boss, a coworker, or a customer and thought, If I knew then what I know now, I would have handled that in a completely different way!

Today more than ever, your senior leaders must produce 'Straight' work. Quint Studer's new book is the study guide they need. Straight A Leadership, a book by Wall Street Journal best-selling author Quint Studer, can help your organization achieve the peak performance it needs to survive in the toughest environment. The book is based on Studer Group's work with hundreds of top healthcare organizations.

When Dan Benton learns that a long-time friend's in trouble, he cuts short his Las Vegas vacation, and flies back to Los Angeles. And when his friend winds up dead, and Dan suddenly becomes the police's Number One suspect for the murder, the handsome California private investigator has to solve the case himself, or wind up in the clink - or worse!

For a while, it seemed impossible to lose money on real estate. But then the bubble burst. The financial sector was paralyzed and the economy contracted. State and federal governments struggled to pay their domestic and foreign creditors. Washington was incapable of decisive action. The country seethed with political and social unrest. In America's First Great Depression, Alasdair Roberts describes how the United States dealt with the economic and political crisis that followed the Panic of 1837.

While birding literature is filled with tales of expert observers spotting rare species in exotic locales, John Yow reminds us that the most fascinating birds can be the ones perched right outside our windows. In thirty-five engaging and sometimes irreverent vignettes, Yow reveals the fascinating lives of the birds we see nearly every day. Following the seasons, he covers forty-two species, discussing the improbable, unusual, and comical aspects of his subjects' lives.