Showing titles in Customer Service
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Listen or Die
- 40 Lessons That Turn Customer Feedback into Gold
- By: Sean McDade PhD
- Narrated by: Assaf Cohen
- Length: 5 hrs and 23 mins
- Unabridged
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In this interconnected world dominated by social media, consumers’ voices are broadcast louder and wider than ever before. Companies are faced with the choice to either listen to their customers and thrive…or eventually die. No matter what industry you’re in, you need to deliver an exceptional experience to customers that will make them want to shout your name from the rooftops! In Listen Or Die, customer experience expert Sean McDade presents 40 quick, easy-to-use best practices for creating an exemplary Voice of Customer (VoC) program.
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Listen or Die
- 40 Lessons That Turn Customer Feedback into Gold
- Narrated by: Assaf Cohen
- Length: 5 hrs and 23 mins
- Release date: 21-03-2023
- Language: English
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Non-member price: $19.99 or 1 Credit
Sale price: $19.99 or 1 Credit
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Die Zukunft des Kundenservice ist grün!
- So gelingt der Spagat zwischen Kundenanspruch und Nachhaltigkeit
- By: Peter Weidling
- Narrated by: Volker Niederfahrenhorst
- Length: 8 hrs and 12 mins
- Unabridged
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Die Energiepreise explodieren. Gleichzeitig erwarten Kund:innen, dass Unternehmen nachhaltig agieren. Das stellt diese vor die große Herausforderung, auf die Kosten zu schauen, ohne dabei die Erwartungen ihrer Geschäftspartner zu vernachlässigen. Die Schlussfolgerung des Autors: Nur der grüne Kundenservice hat Zukunft. Die Schlussfolgerung des Autors: Nur der grüne Kundenservice hat Zukunft. Peter Weidling holt die Unternehmen bei ihrer doppelten Herausforderung ab.
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Die Zukunft des Kundenservice ist grün!
- So gelingt der Spagat zwischen Kundenanspruch und Nachhaltigkeit
- Narrated by: Volker Niederfahrenhorst
- Length: 8 hrs and 12 mins
- Release date: 16-03-2023
- Language: German
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Non-member price: $20.99 or 1 Credit
Sale price: $20.99 or 1 Credit
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