Showing titles in Customer Service
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Business Essentials of Customer Service
- By: Business Essentials
- Narrated by: Business Essentials
- Length: 2 hrs and 58 mins
- Original Recording
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A lot has been said about customer service, but never before has there been so many experts in one place offering their wisdom on finding and retaining customer loyalty. Each chapter is a recorded conversation with each guru and is designed with the listener in mind, not the reader. The power of this audiobook is that it provides a breadth of different views from different leading business experts on customer service all in volume.
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Business Essentials of Customer Service
- Narrated by: Business Essentials
- Length: 2 hrs and 58 mins
- Release date: 09-01-2017
- Language: English
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$23.99 or free with 30-day trial
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The Profit of Kindness
- How to Influence Others, Establish Trust, and Build Lasting Business Relationships
- By: Jill Lublin
- Narrated by: Karen Saltus
- Length: 5 hrs and 10 mins
- Unabridged
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When kindness becomes your primary goal, everything changes: how you look at life, what you get from it, and how others interact with and relate to you. The Profit of Kindness will help you master the art of building trusting, long-lasting relationships through open, nonadversarial interchanges that result in mutually beneficial outcomes.
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Just don’t download this!
- By Anonymous on 10-11-2017
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The Profit of Kindness
- How to Influence Others, Establish Trust, and Build Lasting Business Relationships
- Narrated by: Karen Saltus
- Length: 5 hrs and 10 mins
- Release date: 03-02-2017
- Language: English
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$22.74 or free with 30-day trial
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Dealing with Impossible Clients
- What to Do When Clients Are Jerks, Deadbeats, Delusional, or Just Plain Crazy
- By: Gini Graham Scott
- Narrated by: Michelle Murillo
- Length: 1 hr and 52 mins
- Unabridged
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Dealing with Impossible Clients points out the ways in which clients can be difficult, demanding, or outright scoundrels and what to do about the problem. The book deals with recognizing the danger signals before working with such a client and when to cut your losses to avoid further problems down the road.
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Dealing with Impossible Clients
- What to Do When Clients Are Jerks, Deadbeats, Delusional, or Just Plain Crazy
- Narrated by: Michelle Murillo
- Length: 1 hr and 52 mins
- Release date: 22-09-2016
- Language: English
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$9.99 or free with 30-day trial
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Emotional Intelligence Handbook
- Your Quick Start Guide for Making Friends with Emotional Intelligence and Raising Your EQ
- By: Ramit Gupta
- Narrated by: Philip Andrew Hodges
- Length: 31 mins
- Unabridged
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The secret to success isn't always about technical skills. In fact they play a very small part in the grand scheme of things. I mean, if you think about it, we all know a braniac whiz who just can't get ahead in life, and when we look at them it's quite obvious. They don't know how to socialize, deal with conflicts, or even manage their own emotions. But here's the twist: Many of us are this way, just not at the extreme end of the spectrum. Sure, we may be playing the EQ game 10 times better than the braniac, but what if we played it 100 times better?
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Emotional Intelligence Handbook
- Your Quick Start Guide for Making Friends with Emotional Intelligence and Raising Your EQ
- Narrated by: Philip Andrew Hodges
- Length: 31 mins
- Release date: 21-06-2016
- Language: English
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$5.99 or free with 30-day trial
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Make Your Own Waves
- The Surfer's Rules for Innovators and Entrepreneurs
- By: Louis Patler
- Narrated by: Tim Andres Pabon
- Length: 4 hrs and 46 mins
- Unabridged
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Like the ocean, the marketplace constantly changes and today's cresting reward becomes tomorrow's crashing risk. Before you venture out, take a lesson from the experts: big wave surfers. Like successful entrepreneurs, they rely on preparation, passion, and persistence - and they relish a challenge. So it's no surprise that countless surfers have pioneered products and launched thriving businesses (GoPro cameras, O'Neil, Reef, Quicksilver).
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Make Your Own Waves
- The Surfer's Rules for Innovators and Entrepreneurs
- Narrated by: Tim Andres Pabon
- Length: 4 hrs and 46 mins
- Release date: 20-06-2016
- Language: English
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$19.22 or free with 30-day trial
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Insanely Great Customer Service
- Going Beyond Ordinary Service to Unleash Fiercely Loyal Customer Relationships!
- By: Daniella Fairbairn
- Narrated by: Melissa Finley
- Length: 1 hr and 6 mins
- Unabridged
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The secret to getting a competitive edge in business is not what you think it is. We've all been there. At one point or another, we've all been in some establishment where the service left a whole lot to be desired. Remember how you felt during that moment. Now put yourself firmly in the shoes of your customer. What makes someone choose one business over another? More importantly, what will make your customers choose you? The answer is insanely great customer service.
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Insanely Great Customer Service
- Going Beyond Ordinary Service to Unleash Fiercely Loyal Customer Relationships!
- Narrated by: Melissa Finley
- Length: 1 hr and 6 mins
- Release date: 01-06-2016
- Language: English
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$9.99 or free with 30-day trial
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How Food Servers Make More Money
- 100 Quick Tips for Waiters and Waitresses
- By: Ernest Christo
- Narrated by: Marion Sheila Charatan
- Length: 29 mins
- Unabridged
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How would you like to double or even triple the amount of money you make in tips as a food server? If you are a waiter or waitress, these simple-to-follow suggestions will increase the amount of money you make in tips - guaranteed. Wouldn't you like to know the most important things to pay attention to when you are waiting on your guests? Wouldn't you like to know the things that will have negative effects on the amount of money you make in a shift?
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How Food Servers Make More Money
- 100 Quick Tips for Waiters and Waitresses
- Narrated by: Marion Sheila Charatan
- Length: 29 mins
- Release date: 05-05-2016
- Language: English
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$6.00 or free with 30-day trial
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Beyond the Sales Process
- 12 Proven Strategies for a Customer-Driven World
- By: Steve Andersen, Dave Stein
- Narrated by: Jeff Cummings
- Length: 8 hrs and 39 mins
- Unabridged
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Featuring instructional case studies from companies including Panasonic, Hilton, Merck, and Honeywell, this evidence-based book provides listeners with a proven methodology for driving success before, during, and after every sale. Embracing the entire customer life cycle, Beyond the Sales Process reveals twelve essential strategies including: Study your customer. Give them compelling reasons to engage. Build a vision for them of their own success....
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Beyond the Sales Process
- 12 Proven Strategies for a Customer-Driven World
- Narrated by: Jeff Cummings
- Length: 8 hrs and 39 mins
- Release date: 04-04-2016
- Language: English
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$25.15 or free with 30-day trial
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Outstanding!
- 47 Ways to Make Your Organization Exceptional
- By: John G. Miller
- Narrated by: John G. Miller
- Length: 3 hrs and 15 mins
- Unabridged
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"Outstanding! hits the nail on the head in every way: Practical content, terrific stories, and an easy read. Miller has provided a road map for organizations to become exceptional--just follow the path laid out. Definitely a must read!" --Dave Ramsey, author of Total Money Makeover and host of...
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Outstanding!
- 47 Ways to Make Your Organization Exceptional
- Narrated by: John G. Miller
- Length: 3 hrs and 15 mins
- Release date: 05-01-2010
- Language: English
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$14.32 or free with 30-day trial
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The A to Z of Being Understood
- Make Your Voice Heard and Your Conversations Count
- By: Kay White
- Narrated by: Kay White
- Length: 3 hrs and 59 mins
- Unabridged
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Are you an ambitious professional looking to make your next move? Do you want to build strong, profitable relationships with ease? Give me five minutes and I'll tell you how to be an influential and savvy communicator. Discover simple steps to dramatically increase the effectiveness of your communication so people are inspired to give you what you want. Find the ways and the words to engage and persuade people and make more lasting and profitable relationships, quickly and easily.
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The A to Z of Being Understood
- Make Your Voice Heard and Your Conversations Count
- Narrated by: Kay White
- Length: 3 hrs and 59 mins
- Release date: 18-01-2016
- Language: English
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$16.99 or free with 30-day trial
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The Smile Prescription
- By: Rich Castellano MD
- Narrated by: Rich Castellano MD
- Length: 4 hrs and 40 mins
- Unabridged
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The Smile Prescription isn't just a book to listen to; it's a smile prescription to take and master. Real science, true stories, and fun exercises create lasting results. The Smile Prescription teaches you how to live a happier, healthier, and more abundant life.
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The Smile Prescription
- Narrated by: Rich Castellano MD
- Length: 4 hrs and 40 mins
- Release date: 16-12-2015
- Language: English
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$19.43 or free with 30-day trial
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Marketing relazionale
- Attrarre, mantenere e migliorare la relazione con i clienti
- By: Patrizia Principi
- Narrated by: Lorenzo Visi
- Length: 56 mins
- Unabridged
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Il marketing relazionale è un campo fondamentale del marketing che ha come obiettivo la creazione, lo sviluppo, il mantenimento e il miglioramento delle relazioni tra azienda e consumatore. Le strategie del marketing relazionale sono basate sulla centralità del cliente, con il quale l'impresa deve stabilire relazioni durature, tenendo in considerazione i valori dell'individuo/ cliente, la società e l'ambiente culturale in cui l'azienda è attiva e in cui il cliente vive.
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Marketing relazionale
- Attrarre, mantenere e migliorare la relazione con i clienti
- Narrated by: Lorenzo Visi
- Length: 56 mins
- Release date: 08-12-2015
- Language: Italian
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$7.41 or free with 30-day trial
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UP! Your Service Great Ideas
- Tools, Tips and Proven Techniques to Lift Your Service Higher
- By: Ron Kaufman
- Narrated by: Adam Danoff
- Length: 5 hrs and 24 mins
- Unabridged
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Here are tools, tips, and proven techniques to lift your service higher. Lift your service up, increase service value, and add more to your customers and your bottom line (Chapter two unlocks the value). Explore spectacular service and discover what's beyond the extra mile (Chapter four reveals the secrets). Build your service culture and attract great customers and staff (Study chapter six to keep them). Find loyalty, passion, and profits (Every chapter has the clues).
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UP! Your Service Great Ideas
- Tools, Tips and Proven Techniques to Lift Your Service Higher
- Narrated by: Adam Danoff
- Length: 5 hrs and 24 mins
- Release date: 04-11-2015
- Language: English
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$22.99 or free with 30-day trial
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UP! Your Service New Insights
- True Stories of Winners and Losers in the Quest for Superior Service
- By: Ron Kaufman
- Narrated by: Adam Danoff
- Length: 5 hrs and 45 mins
- Unabridged
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These are true stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service and what you must avoid (Chapter 13: The Infinite Absurdity Awards).
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UP! Your Service New Insights
- True Stories of Winners and Losers in the Quest for Superior Service
- Narrated by: Adam Danoff
- Length: 5 hrs and 45 mins
- Release date: 04-11-2015
- Language: English
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$23.18 or free with 30-day trial
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Win the Customer
- 70 Simple Rules for Sensational Service
- By: Flavio Martins
- Narrated by: Don Hagen
- Length: 6 hrs and 34 mins
- Unabridged
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Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences.
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Win the Customer
- 70 Simple Rules for Sensational Service
- Narrated by: Don Hagen
- Length: 6 hrs and 34 mins
- Release date: 26-08-2015
- Language: English
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$23.64 or free with 30-day trial
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The Curated Experience
- Engineering Customer Service to Build Loyalty
- By: Amas Tenumah
- Narrated by: Jeff Couch
- Length: 2 hrs and 20 mins
- Unabridged
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In my book, I make the case that customer experience is not just a differentiator it is the reason your organization exists. Profits and long-term growth are by-products of delighting customers. Whether you support customers through a call center or you are an army of one you will learn how to create an environment that is intentional about delighting customers. We will explore the three vital components to achieve this liberating structures, data driven technology and empowered people.
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The Curated Experience
- Engineering Customer Service to Build Loyalty
- Narrated by: Jeff Couch
- Length: 2 hrs and 20 mins
- Release date: 06-08-2015
- Language: English
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$14.40 or free with 30-day trial
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The Challenger Customer
- Selling to the Hidden Influencer Who Can Multiply Your Results
- By: Brent Adamson, Matthew Dixon, Pat Spenner, and others
- Narrated by: Steve Kramer
- Length: 8 hrs and 40 mins
- Unabridged
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Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you...
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The Challenger Customer
- Selling to the Hidden Influencer Who Can Multiply Your Results
- Narrated by: Steve Kramer
- Length: 8 hrs and 40 mins
- Release date: 08-09-2015
- Language: English
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$25.36 or free with 30-day trial
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Your Own Terms
- A Woman's Guide to Taking Charge of Any Negotiation
- By: Yasmin Davidds PsyD, Ann Bidou
- Narrated by: Nicol Zanzarella
- Length: 8 hrs and 47 mins
- Unabridged
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When it comes to negotiation, there is an ugly double standard. As women, if we make concessions to further a deal, we're viewed as weak. But if we play hardball, we can be seen as overly aggressive - and the strategy backfires. No wonder most women hate negotiating.
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Your Own Terms
- A Woman's Guide to Taking Charge of Any Negotiation
- Narrated by: Nicol Zanzarella
- Length: 8 hrs and 47 mins
- Release date: 12-08-2015
- Language: English
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$25.15 or free with 30-day trial
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We Are Market Basket
- The Story of the Unlikely Grassroots Movement That Saved a Beloved Business
- By: Daniel Korschun, Grant Welker
- Narrated by: Tom Parks
- Length: 7 hrs and 36 mins
- Unabridged
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What if a company were so treasured and trusted that people literally took to the streets - by the thousands - to save it? That company is Market Basket, a popular New England supermarket chain. After long-time, CEO Arthur T. Demoulas was ousted by his cousin Arthur S. Demoulas, the company's managers and rank-and-file workers struck back. Risking their own livelihoods to restore the job of their beloved boss they walked out, but they didn't walk far. At huge protest rallies, they were joined by loyal customers - leaving stores empty.
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We Are Market Basket
- The Story of the Unlikely Grassroots Movement That Saved a Beloved Business
- Narrated by: Tom Parks
- Length: 7 hrs and 36 mins
- Release date: 12-08-2015
- Language: English
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$24.89 or free with 30-day trial
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Simply Brilliant Customer Service
- The Business Essentials Series
- By: John L Millar
- Narrated by: John L Millar
- Length: 1 hr and 29 mins
- Original Recording
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Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long. Good customer service is all about bringing customers back.
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Simply Brilliant Customer Service
- The Business Essentials Series
- Narrated by: John L Millar
- Length: 1 hr and 29 mins
- Release date: 04-06-2015
- Language: English
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$14.99 or free with 30-day trial
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