Showing titles in Mentoring & Coaching

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

Would you like to finally take control of your destiny and create massive results in your life? If so, my Life-Changing Habits series will help you start taking control of your life today!

Over the last 15 years, Coaching and Mentoring has become the go-to guide for anyone looking to develop their coaching and mentoring skills at individual, team or organizational level. Clear and accessible, it uses practical tools and best practice to demonstrate how to relate theoretical models to specific situations to gain real benefits. Now in its 3rd edition, Coaching and Mentoring has been fully updated to cover the latest thinking and developments in this area including extended coverage of coaching supervision.

One-on-one coaching can transform both your career and personal life. Whether you want to be successful at work, deepen your relationships with the people who matter most, or break free from unproductive patterns, working with a coach can help you create the future you've always wanted.

There are enormous differences between managing and coaching. Yet many companies and organizations encourage their leaders to coach teams without ever teaching them how. Nathan Jamail, a leading consultant, professional speaker, and the president of his own group of businesses, trains coaches at several Fortune 500 companies and learned that it takes not only different skills to achieve success, but a truly effective coach needs an organizational culture that creates and multiplies the success of every motivated team member.

In The Courage Playbook: Five Steps to Overcome Your Fears and Become Your Best Self, Gus Lee, bestselling author and leadership expert, delivers an astonishing reveal that with moral courage, we can overcome our fears. This is a practical guide to gaining your courage to live rightly, treat others without bias, and lead inspirationally.

Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably listened to at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?

Klaus Kleinfeld draws on decades of global business experience from large scale to startups across a wide range of industries. He reveals how to win both the Outer Game of business success and the Inner Game of personal fulfillment. Leading to Thrive charts a transformative path of preserving and recovering your energy, achieving balance, and finding true purpose and meaning. It then goes into showing how to build an inspiring vision, create competitive advantages, and develop world-class teams.

Sadly, compassion and accountability are too often in tension—leaders feel they have to pick one or the other. But solely prioritizing accountability can create toxic work environments that drive away good talent. On the other end of the spectrum, being too nice can compromise performance and productivity.

Sales leader and strategist Anthony Iannarino delivers an exciting and effective new take on creating and sustaining powerful sales processes. You'll learn to lead with positivity as you harness negative emotions to make lasting changes for the better and explore the power of gratitude to transform your mental outlook. Discover how to reframe the negative events of your life into the ways they made you stronger and prepared you for future setbacks.

The Solutions Focus is the definitive guide to this revolutionary yet practical alternative to conventional wisdom. It demonstrates how the unique SIMPLE method of working sidesteps the search for the causes of trouble and heads directly for the solution. Today national solutions focus associations around the world from Sweden to Australia, base their training on the methods explained here.

Experience the power of Metronomics with The M Game, the streamlined definitive guide to Metronomics crafted by celebrated entrepreneur and CEO+Leadership team coach Shannon Susko. This essential monograph demystifies complex business concepts and offers a clear path to sustainable growth and innovation in today's competitive global marketplace. With engaging case studies and real-world examples, also available on themgamebook.com, Shannon demonstrates how Metronomics fosters balance, rhythm, and growth within organizations, propelling them to new strategic heights of success.

Companies are under more pressure than ever to "beat by a penny," but you don't need to be a forensic accountant to uncover where the spin ends and the truth begins. With the help of a powerhouse team of authors, you can avoid losing a chunk of your portfolio when the next overhyped growth stock fails by knowing What's Behind the Numbers?

In Arise: The Art of Transformational Coaching, renowned author and coach Elena Aguilar delivers a compelling and inspirational message about how to coach in the face of daunting challenges. In the book, you'll learn how to listen expansively in a coaching conversation, how to plan conversations effectively, how to coach across lines of racial difference, how to coach resistant teachers, and more.

In coaching, questions are the route to progress. Questions enable the people being coached to arrive at their own solutions and, crucially, to 'own' them as well. The effectiveness of this tool applies to anyone in a coaching role, whether as a leader, a professional coach or a people management executive. The audiobook explains the guiding principles behind great questions, as well as the pitfalls to avoid, serving as a practical guide to becoming a highly effective questioner.

Toyota doesn't just produce cars; it produces talented people. Jeffrey Liker, with coauthor David Meier, reveal how you can develop talented people and achieve incredible results in your company. Toyota Talent walks you through the rigorous methodology used by this global powerhouse to grow high-performing individuals from within.

Elaine Biech, one of the most highly regarded names in talent development, has set out to identify the perfect blend of content mastery and audience insight. The result is this highly informative book. The Art and Science of Training presents the science for learning and development, but it also emphasizes that training success lies in knowing what to do when things don't go as planned.

How to Close A Deal like Warren Buffett offers an original spin on Buffett’s near-mythic dealmaking prowess that will catch the attention of millions of Buffet fans worldwide. Here, Tom Searcy and Henry DeVries acknowledge leaders in sales and sales training and deconstruct the Buffett approach for dealmaking to give listeners a wealth of Warren wisdom to help close every deal.

Coaching & Mentoring For Dummies is the playbook to help supervisors change their role from doer/manager to coach/mentor. Leadership and coaching expert Leo MacLeod shares the secrets of motivating employees to find purpose in their work and grow as independent problem solvers—without micromanaging them. Written for today's changing workplace, the book provides guidance on leading diverse teams, working with younger generations, and working remotely.

Your team will change whether you like it or not. People will come and go. Your company might double in size or even be acquired. In this practical book, author Heidi Helfand shares techniques for reteaming effectively. Engineering leaders will learn how to catalyze team change to reduce the risk of attrition, learning and career stagnation, and the development of knowledge silos.