Showing results by publisher "Brilliance Audio" in Management
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Outside In
- The Power of Putting Customers at the Center of Your Business
- By: Harley Manning, Kerry Bodine
- Narrated by: Mel Foster
- Length: 7 hrs and 35 mins
- Unabridged
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Overall5
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Performance3
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Story3
The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver. Here’s proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22 percent.
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Good messaging but a little too repetitive
- By Bob Batchelor on 17-04-2017
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Outside In
- The Power of Putting Customers at the Center of Your Business
- Narrated by: Mel Foster
- Length: 7 hrs and 35 mins
- Release date: 28-08-2012
- Language: English
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$28.99 or free with 30-day trial
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Dealing with Difficult Customers
- How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
- By: Noah Fleming, Shawn Veltman, Debra Margles - Foreword
- Narrated by: Tom Parks, Cristina Panfilio
- Length: 4 hrs and 50 mins
- Unabridged
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Overall0
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Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them? Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention.
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Dealing with Difficult Customers
- How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
- Narrated by: Tom Parks, Cristina Panfilio
- Length: 4 hrs and 50 mins
- Release date: 28-12-2017
- Language: English
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$22.99 or free with 30-day trial
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Left Brain, Right Stuff
- How Leaders Make Winning Decisions
- By: Phil Rosenzweig
- Narrated by: Christopher Lane
- Length: 8 hrs and 44 mins
- Unabridged
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> Left Brain, Right Stuff takes up where other books about decision making leave off. For many routine choices, from shopping to investing, we can make good decisions simply by avoiding common errors, such as searching only for confirming information or avoiding the hindsight bias. But as Phil Rosenzweig shows, for many of the most important, more complex situations we face — in business, sports, politics, and more — a different way of thinking is required.
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Left Brain, Right Stuff
- How Leaders Make Winning Decisions
- Narrated by: Christopher Lane
- Length: 8 hrs and 44 mins
- Release date: 07-01-2014
- Language: English
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$28.99 or free with 30-day trial
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The Outstanding Organization
- Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence
- By: Karen Martin
- Narrated by: Karen Martin
- Length: 6 hrs and 5 mins
- Unabridged
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Overall0
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After two decades in the trenches of helping companies design and build better, more efficient operations, Karen Martin has pinpointed why performance improvement programs usually fail: Chaos, the sneaky but powerful force that frustrates customers, keeps business leaders awake at night, and saps company morale. In The Outstanding Organization, Karen offers a toolbox for combating chaos by creating the organizational conditions that will allow your improvement efforts to return greater gains.
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The Outstanding Organization
- Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence
- Narrated by: Karen Martin
- Length: 6 hrs and 5 mins
- Release date: 20-12-2017
- Language: English
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$28.99 or free with 30-day trial
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The Definitive Executive Assistant and Managerial Handbook
- A Professional Guide to Leadership for all PAs, Senior Secretaries, Office Managers and Executive Assistants
- By: Sue France
- Narrated by: Pearl Hewitt
- Length: 8 hrs and 2 mins
- Unabridged
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Overall0
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The role of the executive assistant has evolved to include taking on more managerial duties, project work and supervisory roles. Sue France, former Times Crème PA of the Year, provides best practice advice on meeting the demands of the 21st century administrative professional's role. The Definitive Executive Assistant and Managerial Handbook places special emphasis on personal leadership development, offers a rage of free downloadable online resources and covers how to build and manage a productive team, negotiate with style, manage projects confidently, and more.
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The Definitive Executive Assistant and Managerial Handbook
- A Professional Guide to Leadership for all PAs, Senior Secretaries, Office Managers and Executive Assistants
- Narrated by: Pearl Hewitt
- Length: 8 hrs and 2 mins
- Release date: 25-06-2019
- Language: English
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$27.99 or free with 30-day trial
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The Sticking Point Solution
- 9 Ways to Move Your Business From Stagnation to Stunning Growth In Tough Economic Times
- By: Jay Abraham
- Narrated by: Jay Abraham
- Length: 8 hrs and 46 mins
- Unabridged
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Overall22
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Performance19
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Story19
The purpose of The Sticking Point Solution is to help entrepreneurs and executives recognize the ways in which their businesses may be stuck, and to then give them tools for getting unstuck and enjoying exponential growth. To achieve this, Jay will help you to identify the nine "sticking points" that keep entrepreneurs and executives alike grinding just to survive, instead of growing and thriving.
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Definitely worth your time
- By Josh on 05-06-2016
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The Sticking Point Solution
- 9 Ways to Move Your Business From Stagnation to Stunning Growth In Tough Economic Times
- Narrated by: Jay Abraham
- Length: 8 hrs and 46 mins
- Release date: 12-05-2009
- Language: English
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$28.99 or free with 30-day trial
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A Sense of Urgency
- By: John P. Kotter
- Narrated by: Bill Weideman
- Length: 4 hrs and 52 mins
- Unabridged
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Overall7
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Performance4
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Story4
True urgency is a gut-level determination to move and win, now. Its practitioners are unusually alert. They come to work each day determined to achieve something important, and they shed irrelevant activities to move faster and smarter. Kotter reveals a distinctive view of the kind of urgency needed in every organization. He also highlights the insidious nature of its nemesis, complacency, in all its guises.
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A Sense of Urgency
- Narrated by: Bill Weideman
- Length: 4 hrs and 52 mins
- Release date: 01-09-2008
- Language: English
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$22.99 or free with 30-day trial
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Red Team
- How to Succeed by Thinking Like the Enemy
- By: Micah Zenko
- Narrated by: Christopher Lane
- Length: 11 hrs and 2 mins
- Unabridged
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Overall9
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Performance8
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Story8
Red teaming. It is a practice as old as the Devil's Advocate, the 11th-century Vatican official charged with discrediting candidates for sainthood. Today, red teams - comprised primarily of fearless skeptics and those assuming the role of saboteurs who seek to better understand the interests, intentions, and capabilities of institutions or potential competitors - are used widely in both the public and private sector.
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Red Team
- How to Succeed by Thinking Like the Enemy
- Narrated by: Christopher Lane
- Length: 11 hrs and 2 mins
- Release date: 03-11-2015
- Language: English
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$33.99 or free with 30-day trial
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The Age of Agile
- How Smart Companies Are Transforming the Way Work Gets Done
- By: Stephen Denning
- Narrated by: Tom Parks
- Length: 10 hrs and 4 mins
- Unabridged
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Overall20
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Performance19
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Story19
An unstoppable business revolution is under way - and it is Agile. Companies that embrace Agile Management learn to connect everyone and everything...all the time. They can deliver instant, intimate, frictionless value on a large scale.
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Not really about agile.
- By MARK WALMSLEY on 28-03-2018
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The Age of Agile
- How Smart Companies Are Transforming the Way Work Gets Done
- Narrated by: Tom Parks
- Length: 10 hrs and 4 mins
- Release date: 28-02-2018
- Language: English
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$33.99 or free with 30-day trial
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Machine, Platform, Crowd
- Harnessing Our Digital Future
- By: Erik Brynjolfsson, Andrew McAfee
- Narrated by: Jeff Cummings
- Length: 10 hrs and 57 mins
- Unabridged
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Overall49
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Performance43
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Story42
In The Second Machine Age, Andrew McAfee and Erik Brynjolfsson predicted some of the far-reaching effects of digital technologies on our lives and businesses. Now they’ve written a guide to help listeners make the most of our collective future. Machine | Platform | Crowd outlines the opportunities and challenges inherent in the science fiction technologies that have come to life in recent years, like self-driving cars and 3D printers, online platforms for renting outfits and scheduling workouts, or crowd-sourced medical research and financial instruments.
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excellent book
- By Kuda Dube on 12-11-2018
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Machine, Platform, Crowd
- Harnessing Our Digital Future
- Narrated by: Jeff Cummings
- Length: 10 hrs and 57 mins
- Release date: 27-06-2017
- Language: English
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$33.99 or free with 30-day trial
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The Five Roles of a Master Herder
- A Revolutionary Model for Socially Intelligent Leadership
- By: Linda Kohanov
- Narrated by: Teri Schnaubelt
- Length: 7 hrs and 20 mins
- Unabridged
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Overall12
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Performance10
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Story9
Linda Kohanov, author of the bestselling The Tao of Equus, pioneered a deep understanding of "the way of the horse," including the extraordinary nonverbal communication of skilled riders and the collaborative power of "herding cultures" through the centuries. She has adapted this profound, time-tested approach to modern life and the organizations in which top-down management hierarchies have become obsolete.
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Enjoyable new perspective on behavious
- By Anonymous on 16-02-2023
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The Five Roles of a Master Herder
- A Revolutionary Model for Socially Intelligent Leadership
- Narrated by: Teri Schnaubelt
- Length: 7 hrs and 20 mins
- Release date: 12-07-2016
- Language: English
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$28.99 or free with 30-day trial
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The Sales Leader's Problem Solver
- Practical Solutions to Conquer Management Mess-ups, Handle Difficult Sales Reps, and Make the Most of Every Opportunity
- By: Suzanne M. Paling
- Narrated by: Joyce Bean
- Length: 7 hrs and 1 min
- Unabridged
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Overall1
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Performance1
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Story1
This is the book every sales manager wishes they had - before they accepted the job. The advice within acts as a 24/7 coach for beleaguered sales leaders dealing with perplexing dilemmas.
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The Sales Leader's Problem Solver
- Practical Solutions to Conquer Management Mess-ups, Handle Difficult Sales Reps, and Make the Most of Every Opportunity
- Narrated by: Joyce Bean
- Length: 7 hrs and 1 min
- Release date: 03-01-2017
- Language: English
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What Customers Crave
- How to Create Relevant and Memorable Experiences at Every Touchpoint
- By: Nicholas J. Webb
- Narrated by: James Foster
- Length: 7 hrs and 1 min
- Unabridged
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Overall13
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Performance13
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Story13
The best companies in the world discover what their customers desire - and then deliver it in memorable and deeply human experiences. How well do you know your customers? What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to success
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Fantastic book to kickstart customer experience!
- By Amazon Customer on 19-06-2017
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What Customers Crave
- How to Create Relevant and Memorable Experiences at Every Touchpoint
- Narrated by: James Foster
- Length: 7 hrs and 1 min
- Release date: 27-12-2015
- Language: English
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Think Like Amazon
- 50 1/2 Ideas to Become a Digital Leader
- By: John Rossman
- Narrated by: Jeff Cummings, John Rossman
- Length: 9 hrs and 10 mins
- Unabridged
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Overall7
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Performance5
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Story5
“What would Jeff do?” Since leaving Amazon to advise start-ups and corporations, John Rossman has been asked this question countless times by executives who want to know “the secret” behind Amazon’s historic success. In this step-by-step guide, he provides 50½ answers drawn from his experience as an Amazon executive - and shows today’s business leaders how to think like Amazon, strategize like Bezos, and beat the competition like nobody’s business.
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Think Like Amazon
- 50 1/2 Ideas to Become a Digital Leader
- Narrated by: Jeff Cummings, John Rossman
- Length: 9 hrs and 10 mins
- Release date: 07-05-2019
- Language: English
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Raise the Bar
- An Action-Based Method for Maximum Customer Reactions
- By: Jon Taffer, Karen Kelly
- Narrated by: Luke Daniels
- Length: 7 hrs and 14 mins
- Unabridged
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Overall7
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Performance7
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Story7
If there’s anyone who can prevent a bar or restaurant from going belly-up, it’s Jon Taffer. Widely considered the greatest authority in the food and beverage, hotel, and hospitality industries, he runs the biggest trade show in the business and has turned around nearly 1,000 bars and at least that many restaurants.
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Raise the Bar
- An Action-Based Method for Maximum Customer Reactions
- Narrated by: Luke Daniels
- Length: 7 hrs and 14 mins
- Release date: 21-10-2013
- Language: English
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Zone to Win
- Organizing to Compete in an Age of Disruption
- By: Geoffrey A. Moore
- Narrated by: Tom Parks
- Length: 4 hrs and 26 mins
- Unabridged
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Overall7
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Performance4
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Story4
Following up on the ferociously innovative Escape Velocity, which served as the basis for Moore's consulting work to such companies as Salesforce, Microsoft, and Intel, Zone to Win serves as the companion playbook for his landmark guide, offering a practical manual to address the challenge large enterprises face when they seek to add a new line of business to their established portfolio.
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Zone to Win
- Organizing to Compete in an Age of Disruption
- Narrated by: Tom Parks
- Length: 4 hrs and 26 mins
- Release date: 10-10-2017
- Language: English
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$22.99 or free with 30-day trial
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Read This Before Our Next Meeting
- How We Can Get More Done
- By: Al Pittampalli
- Narrated by: Al Pittampalli
- Length: 1 hr and 7 mins
- Unabridged
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Overall3
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Performance2
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Story2
One mediocre meeting after another quietly corrodes our organization, and every day we allow it to happen. Culture change occurs when a transformational idea spreads to enough people. Like a virus that makes its way from person to person, spreading exponentially faster, so can the Modern Meeting. The status quo must go. Now. Before it's too late.
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Read This Before Our Next Meeting
- How We Can Get More Done
- Narrated by: Al Pittampalli
- Length: 1 hr and 7 mins
- Release date: 03-08-2011
- Language: English
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$11.99 or free with 30-day trial
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Make Your Mark
- The Creative's Guide to Building a Business with Impact (99U)
- By: Jocelyn K. Glei - editor, Scott Belsky - foreword
- Narrated by: Joyce Bean
- Length: 3 hrs and 46 mins
- Unabridged
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Overall8
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Performance6
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Story6
Are you ready to "make a dent in the universe"? As a creative, you no longer have to take a backseat. In fact, stepping up and embracing entrepreneurship is the fastest route to impact. But where do you start? And what sets the businesses that succeed apart? To find out, we asked the bright minds behind companies like Google X, Warby Parker, Facebook, O’Reilly Media, and more to share their startup wisdom.
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Ads within book
- By Michael on 29-07-2019
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Make Your Mark
- The Creative's Guide to Building a Business with Impact (99U)
- Narrated by: Joyce Bean
- Series: The 99U Book Series, Book 3
- Length: 3 hrs and 46 mins
- Release date: 18-11-2014
- Language: English
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$22.99 or free with 30-day trial
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Leading the Starbucks Way
- 5 Principles for Connecting with Your Customers, Your Products, and Your People
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 25 mins
- Unabridged
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Overall1
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Performance1
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Story1
One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon - a result of the company’s exemplary leadership practices. Joseph Michelli explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time.
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Leading the Starbucks Way
- 5 Principles for Connecting with Your Customers, Your Products, and Your People
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 25 mins
- Release date: 30-04-2014
- Language: English
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$28.99 or free with 30-day trial
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The Leadership Secrets of Santa Claus
- How to Get Big Things Done in Your "Workshop"...All Year Long
- By: Eric Harvey
- Narrated by: Mel Foster
- Length: 2 hrs and 13 mins
- Unabridged
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Overall2
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Performance2
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Story2
Need a role model for effective leadership? Try Santa Claus! Imagine the endless challenges that running his operation poses. There's juggling employees, equipment, facilities, resources, production, letter reading, scheduling, the big delivery, keeping everyone jolly - and the list goes on. It's mind boggling! How does he do it all? What are his secrets to success?
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The Leadership Secrets of Santa Claus
- How to Get Big Things Done in Your "Workshop"...All Year Long
- Narrated by: Mel Foster
- Length: 2 hrs and 13 mins
- Release date: 06-10-2015
- Language: English
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$12.99 or free with 30-day trial
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