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For centuries, the Insurance industry has been there for people at the worst moments of their lives, and kept the risk of those moments from stopping us from pursuing our dreams. Today, customer expectations are changing at an ever-increasing pace, driven further by the rapid digitization the world embraced in the pandemic. But that isn’t the only thing driving change in the industry, with a new generation of insurers emerging to serve customers differently and rethink the art of the possible in Insurance.

You enrolled in Medicare Parts A & B… now what? For millions of Americans, that’s where the confusion really begins. Medicare 2 picks up where the first step ends—guiding you through the next decisions that follow initial enrollment. Should you stay on Original Medicare or switch to Advantage? Does Medigap give you more freedom—or more cost? Should you keep employer coverage or drop it? Are you a veteran with VA, TRICARE, or CHAMPVA and unsure what to do next? What happens if you choose wrong—will you be stuck?

Are you thinking about getting into the insurance business? Already in it and need a refresher? Struggling to grow and find ways to sell on value? Having a hard time marketing or growing?

This revised version by Michael Bonilla, former insurance agency owner and broker, has packed this edition full of relevant information facing new and existing agents.