Workforce Innovation at Salesforce in the Age of Artificial Intelligence with Ruth Hickin (VP, Workforce Innovation, Salesforce) cover art

Workforce Innovation at Salesforce in the Age of Artificial Intelligence with Ruth Hickin (VP, Workforce Innovation, Salesforce)

Workforce Innovation at Salesforce in the Age of Artificial Intelligence with Ruth Hickin (VP, Workforce Innovation, Salesforce)

Listen for free

View show details

About this listen

Ruth Hickin is the Vice President of Workforce Innovation at Salesforce. In this episode, Ruth unpacks her team's efforts around digital labor, and shares how her team is preparing Salesforce’s workforce for the age of AI by investing in internal talent through skilling, career mobility, and human-centered design. During our conversation, Ruth provides the philosophy behind Career Connect, an AI-powered internal talent marketplace, and how it’s enabling employees to explore personalized career paths, skill development, and internal opportunities.

Finally, Ruth also shares Salesforce’s approach to job redesign, skill-based management, and the rise of agent collaboration in day-to-day roles.


Links

  • LinkedIn: https://www.linkedin.com/in/ruth-hickin/
  • Article: https://www.hr-brew.com/stories/2025/03/28/hr-leaders-prioritize-l-and-d
  • Article: https://www.hr-brew.com/stories/2024/09/04/salesforce-ai-internal-talent-platform





What listeners say about Workforce Innovation at Salesforce in the Age of Artificial Intelligence with Ruth Hickin (VP, Workforce Innovation, Salesforce)

Average Customer Ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.com.au reviews

Amazon Reviews
No Reviews are Available
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.