Within the Trenches Ep 613 cover art

Within the Trenches Ep 613

Within the Trenches Ep 613

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About this listen

Ep 613 features Jen, a Quality Assurance and Training Manager with Chagrin Valley 911 Dispatch out of Ohio.

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Episode topics –

  • Jen’s path from criminal justice student to finding a lasting career in dispatch.

  • The highs and lows of dispatcher training, including tough trainers and the importance of mentorship.

  • Real stories about adapting to regionalized dispatch operations and handling high-stress situations.

  • Calls that stick with dispatchers–from tragic emergencies to unexpectedly emotional moments.

  • Lessons learned, advice for new dispatchers, and how the profession shapes the people behind the headset.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
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