Wicked Quick Biz Tip: Customer Service Agents Are People Too!
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Wicked Quick Biz Tip: Customer Service Agents Are People Too!
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About this listen
In this Wicked Quick Biz Tip, I share a story from our customer service annals. Being a customer service agent is hard enough without todays's angry climate, the holidays and supply chain shortages. Everyone loses their cool. But when one angry customer called us because a deadly plane crash quite possibly delayed her order...Well. It was time for an attitude adjustment and a lesson in compassion.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.