Why do patients really file malpractice claims? It turns out, it’s not the medical mistakes—it’s how we communicate (or don’t).

In this episode of Trust Driven Trivia, Dr. Melanie Short is joined by Dr. Josh Satterlee, Dr. Ed Lera, Dan Senko, and Christy Willis for a fast-paced, fun, and insightful dive into the role of communication in patient trust, compliance, and litigation.

✅ The #1 emotional trigger in malpractice lawsuits
✅ Which apology elements actually build trust
✅ The real impact of follow-up calls (with data!)
✅ How mobile apps and text messages affect patient behavior
✅ The surprising power of foam rollers (yep, really)

Equal parts educational and entertaining, this trivia-style episode blends research, stories, and laughs to explore how simple communication shifts can transform patient care—and even prevent lawsuits.

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Visit https://trustdrivencare.com to learn how all-in-one messaging and automation can make your life easier.

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/