Episode 3 - Well-intentioned mishaps: when tech goes wrong
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Episode 3 - Well-intentioned mishaps: when tech goes wrong
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About this listen
#3. Sarah Penn (CEO of Mayflower Consulting) and Neil Benson (CEO of Superware) discuss the latest news and views affecting Australian superannuation professionals.
- Do we really care about 1 year fund returns or is it just marketing?
- Binding death benefit nominations - don't write 100.00%
- Sarah was at risk conference so wants to talk it.
- When good intentions end badly and what we can learn when it all goes sideways
Big ideas:
- the bow tie of risk management - example here: https://www.manycaps.com/blog/risk/8-steps-to-bow-tie-analysis.
- Neil has a new complaints scorecard tool: https://superware.ai/financial-services/complaints-scorecard
That Super Show
- Follow That Super Show on LinkedIn
- Visit That Super Show website
Sarah Penn, CEO of Mayflower Consulting
- Connect with Sarah on LinkedIn
- Follow Mayflower Consulting on LinkedIn
- Visit Mayflower Consulting's website
Neil Benson, CEO of Superware
- Connect with Neil on LinkedIn
- Follow Superware on LinkedIn
- Visit Superware's website
Recommendations:
- Coaching real leaders podcast https://hbr.org/2020/12/podcast-coaching-real-leaders
- Relay.App for creating AI agents: https://relay.app
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