Unmet Expectations of Senior Living Communities
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Unmet Expectations of Senior Living Communities
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About this listen
In this episode of Nurse to Nurse, Mandy and Gwen are joined by Rebecca Adelman, Esq., an attorney, entrepreneur, and nationally recognized thought leader in senior living, healthcare, and risk management. With nearly 35 years of experience representing senior living providers, she is the founder of Guide Path, a culture change and risk mitigation certification program for senior living communities.
Key Takeaways
- Delve into the critical issue of unmet expectations as the leading claim drivers in senior living communities.
- Understand the root causes of unmet expectations in senior living.
- Explore the impact on residents and families.
- Learn strategies to enhance resident satisfaction and reduce risk.
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