High staff turnover doesn’t just hurt your bottom line. It kills morale, slows execution, and drives away your best people. But what if you could fix that before a new hire even starts?Today, I’m joined by Ramli John, author of *Product-Led Onboarding* and founder of Delight Path. We talk about how onboarding isn’t just a checklist — it’s a powerful moment to show people what your company’s really about.We cover what it takes to make someone feel like they belong on day one, how small moments of delight can build real loyalty, and why getting to a “quick win” early on makes a massive difference in retention.🔹 Shrinking “time to first win” — and why it matters🔹 The best onboarding moment Ramli’s ever had (hint: Coffee Crisp)🔹 Building a 30-60-90 plan that sets people up to succeed🔹 How onboarding reflects your values and leadershipIf you’re leading teams, hiring frontline workers, or just want to keep the people you’ve invested in, this episode’s packed with practical ideas to make onboarding actually work.🎧 Tune in and let’s plug the leaky bucket.---Brought to you byTANDA – Unlocking employee retention, productivity, and happinesshttps://www.tanda.io---Find RamliDelight Path: https://www.delightpath.comLinkedIn: https://www.linkedin.com/in/ramlijohn---Connect with JesseLinkedIn: http://www.linkedin.com/in/jessechorInstagram: https://www.instagram.com/jessechorX: https://x.com/jessechorFacebook: https://www.facebook.com/jesse.chorThreads: https://www.threads.net/@jessechorLinktree: https://linktr.ee/jessechor---🎉 Shoutout for this episode#EmployeeExperience #OnboardingMatters #RetentionStrategies #LeadershipLessons #FrontlineTeams #MomentsOfDelight #Everboarding #TandaPodcast #UnlockedPotential #RamliJohn

In this episode of Unlocked Potential, I sit down with Henry Shi, co-founder of Super.com, to dive deep into how he scaled his company to over 50 million users and $150 million in annual revenue — and why staying lean, fast, and customer-focused made all the difference.

Henry shares the real behind-the-scenes stories:

🔹 Why a single billboard can build billion-dollar awareness

🔹 How to survive losing 80% of your revenue overnight (and come out stronger)

🔹 How AI is transforming opportunities for operators — not just tech giants

🔹 Lessons for owners and managers on building teams that don’t slow down as you scale

🔹 Why staying close to your customer matters more than ever — especially for frontline industries like hospitality, construction, and restaurants.

Whether you're an owner, operator, or future founder, this conversation is packed with practical, actionable insights to help you lead smarter, empower your teams, and embrace the future with confidence.

🎙️ Brought to you by

TANDA – Empowering frontline teams through better scheduling, onboarding, and performance tools.

www.tanda.io

🔗 Where to find Henry

LinkedIn:https://www.linkedin.com/in/henrythe9th/

Super.com: https://www.super.com/

🔗 Where to find Jesse

LinkedIn: https://www.linkedin.com/in/jessechor/

Instagram: https://www.instagram.com/jessechor/

X: https://x.com/jessechor

Facebook: https://www.facebook.com/jesse.chor

Threads: https://www.threads.net/@jessechor

Linktree: https://linktr.ee/jessechor

🎉 Shoutout of the Week

Shouting out Steph Curry—because apparently being the greatest shooter of all time wasn’t enough. Now he’s backing Super.com, a startup helping everyday people save money and build credit. From deep threes to deep impact, Steph’s showing up where it matters. 🔥

#Leadership #StartupGrowth #FrontlineTeams #AIForBusiness #BusinessExecution #HenryShi #SuperDotCom #Tanda #EmpowerYourTeam #OwnerOperator #UnlockedPotential #BusinessPodcast