Unified Commerce Benchmark: How Manhattan Associates and Google Transform Retail Excellence at Shop Talk with Ann Ruckstuhl and Kapil Dabi cover art

Unified Commerce Benchmark: How Manhattan Associates and Google Transform Retail Excellence at Shop Talk with Ann Ruckstuhl and Kapil Dabi

Unified Commerce Benchmark: How Manhattan Associates and Google Transform Retail Excellence at Shop Talk with Ann Ruckstuhl and Kapil Dabi

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Our conversation focuses on how retailers can accelerate their innovation and technology adoption to enhance customer lifetime value. It emphasizes the importance of benchmarking as a tool for retailers to understand their position in the market and to find inspiration from peers who are successfully leveraging technology.


Takeaways

  • We're trying to help retailers accelerate and innovate.
  • Benchmark gives perspective on utilizing technology.
  • Retailers are improving customer lifetime value.
  • There are retailers leap-frogging in innovation.
  • The benchmark provides a roadmap for retailers.
  • You are not alone in your journey.
  • Look at the report for insights.
  • Utilizing technology at scale is essential.
  • There are things you can do to improve.
  • Retailers can learn from others' successes.


Chapters

00:00
Introduction to Unified Commerce

24:14
The Importance of Unified Commerce Benchmarking

27:26
Consumer Behavior and Technology Integration

30:19
Empowering Retail Associates with Technology

33:18
The Role of AI in Retail

36:25
Future Trends in Retail Technology

39:22
Conclusion and Resources for Retailers
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