You nailed the first visit.

They liked you. They opened up.

Then... the second visit happened.

This is the moment where they’re supposed to commit.

But instead, they get confused. Overloaded. Detached.

And ten visits later, they’re gone — quietly.

In this episode, Dr. Martin Harvey breaks down the 3 biggest second-visit mistakes chiropractors make that quietly kill retention:

The Timing Trap: Leave too big a gap, and the emotional urgency fades.

The Talking Trap: Go past 15 minutes, and they tune out.

The Targeting Mistake: Sell chiropractic features instead of lifestyle value.

You’ll learn why clarity builds confidence, why confusion kills commitment, and how to make the second visit the moment people lean in — not opt out.

🎯 Listen in to find out:

How to start with a powerful recap that reconnects with their emotional “why”

Why less is more when presenting findings

How to use “pain → prevention → performance” in a way that actually matters to them

And the #1 influence mistake that dilutes your message

If you’ve ever felt like you’re saying all the right things but people still drift away… this episode is for you.

To learn more about the Edinburgh Lectures, June 7th. https://www.chiropracticlectures.com/

Learn more about Daily Visit Communication 2.0

https://insideoutpractices.thinkific.com/courses/daily-visit

Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0

Email me - martin@insideoutpractices.com

You’re doing 90% right. So why are people still dropping out?

In this kickoff episode of The Retention Killer Series, Martin breaks down the 4 biggest mistakes chiropractors make on a new patient’s first visit—and how small tweaks can lead to big wins in retention.

You’ll learn:

• How to connect before you go clinical

• The one question that makes patients see the true size of their problem

• Why testing only for pain is a dead-end

• How to frame your exam so it actually means something

If you want better follow-through, better results, and more people staying under care—start here.

To learn more about the Difficult Situations online workshop https://unitedchiropractic.glueup.com/event/mastering-difficult-situations-with-martin-harvey-143579/

To learn more about the New Zealand Chiropractors Association Conference, May 24th and 25th. https://nzchiropractors.org/nzca-conference-2025/

To learn more about the Edinburgh Lectures, June 7th. https://www.chiropracticlectures.com/

Learn more about Daily Visit Communication 2.0

https://insideoutpractices.thinkific.com/courses/daily-visit

Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0

Email me - martin@insideoutpractices.com

Being liked is easy.
Being trusted ? That’s what builds a real practice.

In this episode, Martin sits down with Dr Dorte Bladt to unpack why so many chiropractors stop at being liked—and how that holds them back.

They dive into:

• The question that gets parents thinking: “Who’s your child’s chiropractor?”

• How to build trust without sounding pushy or fake.

• Why the real goal isn’t treating conditions—but helping kids grow and thrive.

• And how the Kids Summit has raised over $400,000 to fund groundbreaking research on chiropractic and child development.

A must-listen if you care about the future of chiropractic—and the next generation.

To learn more about Dorte's events https://www.dortebladt.com/

To learn more about the New Zealand Chiropractors Association Conference, May 24th and 25th. https://nzchiropractors.org/nzca-conference-2025/

To learn more about the Edinburgh Lectures, June 7th. https://www.chiropracticlectures.com/

Learn more about Daily Visit Communication 2.0

https://insideoutpractices.thinkific.com/courses/daily-visit

Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0

Email me - martin@insideoutpractices.com

Talking about science can either build your credibility—or blow it up.

In this episode, Martin breaks down how chiropractors should (and shouldn’t) communicate about science, especially on social media.

You’ll learn:

• Why social media is a marathon, not a sprint

• How to use Robert Cialdini’s 3-step framework to build trust

• Why science is the new currency of authority—and how to spend it wisely

• The danger of overselling (and why restraint actually wins more people over)

If you want your community to see you as credible and care about chiropractic, this is essential listening.

To learn more about the New Zealand Chiropractors Association Conference, May 24th and 25th. https://nzchiropractors.org/nzca-conference-2025/

To learn more about the Edinburgh Lectures, June 7th. https://www.chiropracticlectures.com/

Learn more about Daily Visit Communication 2.0

https://insideoutpractices.thinkific.com/courses/daily-visit

Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0

Email me - martin@insideoutpractices.com

Your client’s getting results.
They’re moving better, sleeping better…
Then they drop the bomb:

“My GP said I shouldn’t see a chiropractor.”

What do you say next?

In this episode of Under the Influence, Martin walks you through how to handle medical skepticism without getting defensive. Learn how to stay calm, build trust, and use permission-based communication (plus a clever AI trick) to guide your client back to confidence — in their care, in you, and in chiropractic.

To learn more about the New Zealand Lectures, May 24th and 25th. https://nzchiropractors.org/nzca-conference-2025/

To learn more about the Edinburgh Lectures, June 7th. https://www.chiropracticlectures.com/

Learn more about Daily Visit Communication 2.0

https://insideoutpractices.thinkific.com/courses/daily-visit

Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0

Email me - martin@insideoutpractices.com

They’ve seen 7 different practitioners. No real results.

Then they meet you.

In this episode, Martin unpacks a client story that exposes a hidden epidemic in allied health — not just overservicing… but underservicing.

You’ll learn:

• Why clients drop out before care has a chance to work

• How fear of “looking salesy” leads to underservicing

• The role of structured testing in creating clarity, certainty, and results

• And how to confidently recommend care (without selling it)

A must-listen if you want to help more people — and help people more.

To learn more about the New Zealand Lectures, May 24th and 25th. https://nzchiropractors.org/nzca-conference-2025/

To learn more about the Edinburgh Lectures, June 7th. https://www.chiropracticlectures.com/

Learn more about Daily Visit Communication 2.0

https://insideoutpractices.thinkific.com/courses/daily-visit

Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0

Email me - martin@insideoutpractices.com

Most workshops are boring.
They’re built for efficiency, not impact.
Designed to tell, not connect.

In this episode, Martin answers a listener’s question: How do you run a regular patient workshop that actually builds connection and helps people see the value of chiropractic care—personally?

You’ll learn:

• Why workshop attendance is dropping (and what to do about it)

• How to flip the format from “what we do” to “what helps them”

• A framework that sparks belief shifts—without sounding like a pitch

• What Netflix can teach you about getting people to show up

If you’re still running “new patient orientations,” this one might sting. But it’ll also inspire.

Learn more about the New Zealand Lectures, May 24th and 25th. https://nzchiropractors.org/nzca-conference-2025/

Learn more about the Edinburgh Lectures, June 7th. https://www.chiropracticlectures.com/

Learn more about Daily Visit Communication 2.0

https://insideoutpractices.thinkific.com/courses/daily-visit

Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0

Email me - martin@insideoutpractices.com

Every chiropractor wants to grow.
More new people. More bookings. More traction.

So the go-to move?
Run some Facebook ads. Boost an Instagram post. Try Google.

But what if chasing more isn’t the answer?

In this episode, Martin challenges two big myths in chiropractic:

1. That growth comes from always needing new clients.

2. That paid ads are the best (or only) way to get them.

Martin shares a smarter, more sustainable path to practice growth built on retention, connection, and clear communication.

You’ll learn:

• Why paid ads feel like fast food: quick fix, short impact.

• Why retention is the most overlooked growth strategy.

• How your PVA tells you exactly where your focus should be.

• Low-cost, high-trust ways to build your community—without begging the algorithm.

📈 If you’re tired of feeling like you’re always hustling for the next new client, this episode will help you flip the script.

Learn more about the New Zealand Lectures, May 24th and 25th. https://nzchiropractors.org/nzca-conference-2025/

Learn more about the Edinburgh Lectures, June 7th. https://www.chiropracticlectures.com/

Learn more about Daily Visit Communication 2.0

https://insideoutpractices.thinkific.com/courses/daily-visit

Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0

Email me - martin@insideoutpractices.com