When Carrie Manning left her role as a school-based special education counselor, she wasn’t looking to just open a practice—she set out to build the kind of support system she knew kids and families truly needed.

In this episode of Trust Driven Insights, Dr. Josh Satterlee sits down with Carrie, founder of Reach Counseling in Fort Worth, Texas, to explore how she built a thriving therapy practice focused on neurodivergent kids, teens, and families. From the power of play therapy to the systems that prevent burnout, Carrie shares practical lessons and personal stories from her journey as both a clinician and business owner.

You’ll learn:

• How Carrie filled her caseload faster than expected—and what that revealed about community needs
• Why play therapy works (and why it’s misunderstood)
• How to build trust with kids, parents, and staff
• The biggest business challenges therapists face—and what Carrie wishes she'd learned earlier
• How automation and communication systems helped her grow without losing her sanity

If you’re a therapist, educator, or healthcare provider serving kids and families, this episode offers valuable insights into building a heart-forward, sustainable practice that works.

🔗 Learn more about Carrie Manning and Reach Counseling:
Website: reachcounselingtx.com
Instagram: @reachcounselingtx

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🎙️ Trust Driven Insights
Real conversations. Smarter care. Stronger business.
Hosted by Dr. Josh Satterlee | Powered by trustdrivencare.com

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

What if patients don’t want to see the neurosurgeon? Can a simple text message before surgery really improve recovery? And is cutting opioids actually tanking patient satisfaction?

In this episode of Trust Driven Trivia, Dr. Melanie Short is joined by Dr. Josh Satterlee, nurse advocate Maria Neidig, Dr. Dwayne Goblet, and Dr. Lauren Biestek to explore the surprising data shaping modern healthcare communication.

You’ll laugh, you’ll learn, and you might never look at satisfaction surveys the same way again.

In this episode:
✅ How limiting opioids might backfire on satisfaction scores
✅ The surprising power of texting patients pre-surgery
✅ Why patients don’t always want to see the top doc
✅ What makes telemedicine work (and what doesn’t)
✅ The real drivers behind poor survey results post-surgery

📲 Learn more about the tech powering better care at https://trustdrivencare.com/

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

How do you earn the trust of elite athletes, coaches, and pro teams—without chasing them down?

In this episode of Trust Driven Insights, Dr. Josh Satterlee talks with Dan Swinscoe, a physical therapist, strength coach, and founder of Train 2 Win, whose reputation has made him the go-to provider for athletes in the NFL, MLB, WNBA, and beyond.

Dan shares how showing up, giving generously, and staying humble led to high-level referrals—including from the Seattle Seahawks. From catching 90mph fastballs for clients to inviting a pro athlete’s wife over for Thanksgiving, Dan’s stories illustrate what building trust in healthcare really looks like.

In this conversation, you’ll learn:

• How to grow a referral-based practice without advertising
• Why trust starts with being genuine, not transactional
• The biggest mistake providers make when trying to “break in” to sports
• How emotional stress amplifies pain—and what that means for patient care
• What pro teams and great doctors look for in a trusted partner

Whether you’re just starting your career or looking to grow without burning out, this episode is packed with timeless wisdom for providers who want to lead with purpose and build something real.

Connect with Dan: https://t2wclinic.com

Hosted by Dr. Josh Satterlee
Powered by Trust Driven Care

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Why do patients really file malpractice claims? It turns out, it’s not the medical mistakes—it’s how we communicate (or don’t).

In this episode of Trust Driven Trivia, Dr. Melanie Short is joined by Dr. Josh Satterlee, Dr. Ed Lera, Dan Senko, and Christy Willis for a fast-paced, fun, and insightful dive into the role of communication in patient trust, compliance, and litigation.

✅ The #1 emotional trigger in malpractice lawsuits
✅ Which apology elements actually build trust
✅ The real impact of follow-up calls (with data!)
✅ How mobile apps and text messages affect patient behavior
✅ The surprising power of foam rollers (yep, really)

Equal parts educational and entertaining, this trivia-style episode blends research, stories, and laughs to explore how simple communication shifts can transform patient care—and even prevent lawsuits.

🧠 Want to streamline communication in your practice?
Visit https://trustdrivencare.com to learn how all-in-one messaging and automation can make your life easier.

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

In this debut episode of Trust Driven Insights, Dr. Josh Satterlee sits down with Dr. Annie Armstrong, founder of Head 2 Toe Spine and Sports Therapy, to explore her remarkable journey from a 750-square-foot startup to a thriving, 7-figure chiropractic and rehab clinic.

With nearly two decades of experience, Dr. Annie shares how she built a patient-first, team-driven model that prioritizes collaboration, communication, and long-term sustainability—without falling into the burnout trap.

You’ll hear how she:

• Integrated athletic trainers to expand care and improve outcomes
• Created seamless patient handoffs through intentional communication
• Overcame costly early mistakes (including one that hit the bottom line)
• Let go of ego to empower her team and grow her impact
• Learned to step back and take her Mondays back—literally

Whether you're a chiropractor, physical therapist, or any healthcare entrepreneur looking to scale a practice with heart and strategy, this conversation is packed with practical insights and inspiration.

Connect with Dr. Annie Armstrong:

https://www.head2toeclinic.com/

Hosted by Dr. Josh Satterlee
Powered by Trust Driven Care

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Welcome back to Trust Driven Trivia – where healthcare communication takes center stage!

How much does communication really matter in healthcare? In Episode 3 of Trust Driven Trivia, our panel dives into the surprising links between doctor-patient communication and malpractice. Discover how miscommunication can spark lawsuits, why a doctor's tone might predict malpractice, and the true impact of patient trust on health outcomes.

In this high-stakes trivia showdown, contestants Dr. Josh Satterlee, Dr. Dwayne Golbek, Ed Le Cara, and Dr. Molly Avola battle it out to crack these pressing questions. Join host Dr. Melanie Short for a fast-paced, fun exploration of one of healthcare’s most critical issues—with plenty of trivia twists along the way!

Explore Trust Driven Care at trustdrivencare.com and subscribe for more expert insights and engaging healthcare debates.

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Welcome back to Trust Driven Trivia – the ultimate healthcare research showdown! In Episode 2, our expert panel tackles six intense, research-driven medical trivia questions that will push the limits of your healthcare knowledge:

• Discover why patient trust is the #1 predictor of healthcare success
• Uncover what percentage of patients prefer discussing emotional health first
• Dive into the shocking truths about patient-centered care and self-efficacy
• Explore the mysteries of the placebo effect – how much is treatment, and how much is in your mind?

Returning runner-up Dr. Amanda Satterlee is back, hungry for redemption. Joining her in this high-stakes trivia battle are our fierce contenders: Dr. Curt Kippenberger, Ed Le Cara, DC, RN, PhD, ATC, CSCS, and Dan Swinscoe, MPT, CSCS. Who will emerge victorious in this ultimate test of healthcare mastery?

Join host Dr. Melanie Short as she leads this fast-paced, research-packed battle of wits where healthcare pros, researchers, and trivia enthusiasts collide over mind-bending medical questions.

Subscribe now and tune in for another thrilling episode of Trust Driven Trivia!

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Welcome to Trust Driven Trivia – the ultimate healthcare knowledge showdown, hosted by Dr. Melanie Short! Each episode brings together medical professionals, researchers, and healthcare enthusiasts for a fast-paced, research-driven trivia battle. Our contestants dive into breakthrough medical studies, patient care best practices, and quirky healthcare facts, challenging assumptions and sparking lively debates along the way.

This episode features Dr Josh Satterlee, Dr. Taylor Premer, Dr. Amanda Satterlee, Ed Le Cara, RN, DC, PHD, Dr. Daniel Braff, Dr. Mai Ta, and Dr. Dwayne Golbek.

Every episode features a dynamic mix of topics—from patient satisfaction and malpractice statistics to communication skills and unexpected medical curiosities. And as an added bonus, our trivia challenges will support a good cause, with prizes benefiting medical organizations in need.

Plus, discover Trust Driven Care: the future of patient communication. Streamline your patient engagement with automated text, email, and social media messaging. Learn more at trustdrivencare.com.

Subscribe now for weekly episodes filled with expert insights, fun research-based debates, and a whole lot of healthcare knowledge fun!

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/