Can better communication actually reduce malpractice claims?

In this episode of Trust Driven Trivia, Dr. Melanie Short leads a fun, fast-paced discussion with a diverse panel of healthcare pros exploring how simple shifts in language, tone, and presence can dramatically change patient outcomes—and provider liability.

From the surprising link between visit length and lawsuits to how tone of voice impacts patient trust, this episode delivers evidence-based insights with plenty of real-world relevance.

🎙️ Panelists:

• Dr. Catie Wonders – Chiropractor, Gettysburg, PA
• Maria Naidig, RN – Patient Advocate, Columbus, GA
• Dr. Jeff Langmaid – The Evidence Based Chiropractor, Tampa, FL
• Dr. Nolan Clausen – Chiropractor, Omaha, NE

🎯 In This Episode:

• Why emotional validation is key before clinical care
• The role of tone, body language, and even apology in malpractice risk
• How communication-and-resolution programs are changing hospital claims
• Real strategies to increase trust, reduce friction, and improve outcomes

Whether you’re a provider, nurse, or advocate, this conversation will challenge what you think you know about communication—and give you tools to improve it.

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

What if the secret to loving your practice again isn’t working more—but redefining what success means to you?

In this episode of Trust Driven Insights, Dr. Josh Satterlee is joined by coach and consultant Dr. Michelle Wendling to explore how healthcare providers can rediscover purpose, set boundaries, and create a practice that aligns with their energy, vision, and joy.

From rethinking your schedule to using empowering language, Michelle shares actionable insights and real stories of providers who broke the “rules” to find more fulfillment.

Whether you're running on autopilot or feeling drained by daily obligations, this conversation offers a clear, compassionate path back to purpose.

✅ In this episode, you’ll learn:

• How starting with vision helps unlock energy and clarity
• The “treehouse trick” for setting big, aligned goals
• Why certain words (like and vs but) change your mindset
• How to shift a draining schedule into a fulfilling one
• Real examples of providers creating practices they love

🔗 Learn more about Dr. Michelle Wendling:
https://www.bethebestchiropractor.com

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

What’s really getting in the way of trust between patients and providers?

In this episode of Trust Driven Trivia, our panel of experts explores the biggest communication breakdowns in healthcare—and how to overcome them. From unclear roles to unspoken expectations, we reveal how subtle missteps can quietly erode patient trust.

Whether you're a chiropractor, nurse, radiologist, or clinic owner, you'll walk away with practical strategies to build stronger relationships and improve patient outcomes.

🎙️ Panelists:

• Dr. Dwayne Golbek – Chiropractor
• Dr. Amanda Satterlee – Chiropractic Radiologist
• Maria Naidig – RN & Patient Advocate

🎯 In This Episode:

• The top reason patients don’t fully trust their providers
• How to communicate your role clearly and confidently
• Why tone and body language matter as much as your words
• The small shifts that build massive trust over time
• Real-world tips from professionals on the front lines

If you want to improve your patient communication and build a reputation for trust and connection—this episode is for you.

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Is your clinic space working for you—or slowly wearing you down?

In this episode of Trust Driven Insights, Dr. Josh Satterlee sits down with physiotherapist and design expert Meg Macpherson, founder of Articulate Design Co, to explore how intentional space design can improve patient trust, boost revenue, and reduce provider burnout.

From rethinking what a waiting room should feel like to designing with clinicians in mind (not just patients), Meg shares actionable strategies that will reshape how you view your practice environment.

Whether you're launching a new clinic or want to feel reconnected to your space, this conversation is packed with practical takeaways and inspiring stories.

🔍 What You’ll Learn:

• The #1 mistake clinics make when designing their space
• How better workflow reduces staff burnout and improves outcomes
• Why authenticity in your environment attracts the right patients
• Real-world design strategies—from barista-style welcome areas to sensory-friendly touches
• How to future-proof your space for efficiency and emotional impact

🎙️ Learn more about Meg:
https://www.articulatedesignco.com

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Can how you speak to a patient impact their outcome—before you even treat them?

In this powerful episode of Trust Driven Trivia, Dr. Melanie Short returns with a panel of healthcare pros to explore the research behind patient communication—and how simple shifts in conversation, tone, and delivery can dramatically improve care.

This episode features:

• 🧠 Dr. Dwayne Golbek, Chiropractor (Katusa, OK)
• 🩻 Dr. Amanda Satterlee, Chiropractic Radiologist (Las Vegas, NV)
• 👩‍⚕️ Maria Neidig, RN & Patient Advocate (Columbus, GA)

🎙️ Episode Highlights
✅ How effective introductions reduce patient anxiety
✅ Why combining verbal + written info improves retention
✅ When digital beats paper for patient memory
✅ The role of humility in building clinical trust
✅ What “Goals of Care” actually means—and why it matters
✅ The #1 predictor of treatment effectiveness (hint: it’s not equipment)

From pain care to end-of-life conversations, this round of trivia uncovers evidence-backed insights that will change the way you think about patient interaction. Fun, fast-paced, and full of real-world relevance.

Brought to you by Trust Driven Care—streamline all patient messaging and engagement in one simple platform.
👉 Visit trustdrivencare.com

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

In this episode of Trust Driven Insights, Dr. Josh Satterlee sits down with former elite high jumper–turned–chiropractor, Dr. Dwayne Golbek, to uncover how one powerful mindset shift changed the way he practices—and why trust is the foundation of every great patient outcome.

From the track to the treatment room, Dr. Golbek shares unforgettable stories that highlight the power of listening, asking the right question, and showing patients you truly care.

You’ll hear:
✅ The one question that finally unlocked a stubborn case of stiffness
✅ How asking about goals, not pain, changes everything
✅ Why silence often builds more trust than talking
✅ A surprising moment that led a patient to quit weed—overnight
✅ How elite coaching principles apply to everyday patient care

Whether you're a seasoned provider or early in your career, this episode will shift how you think about patient communication—and help you build the kind of trust that makes every part of your practice better.

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

📲 Can a text really change patient behavior?

In this episode of Trust Driven Trivia, host Dr. Melanie Short puts healthcare pros to the test with research-backed questions about communication strategies that actually work—from reminders to radiology visuals.

🎙️ Featuring chiropractors, a nurse advocate, and a physical therapist, this fast-paced, laugh-filled round explores:

✅ Do text reminders really improve health outcomes?
✅ Who should talk more in a visit—the doctor or the patient?
✅ Why humility may matter more than empathy
✅ Whether visual aids truly boost patient compliance
✅ The surprising impact of 13 well-timed texts to parents pre/post tonsillectomy

Whether you're in private practice or a hospital setting, you'll walk away with evidence-based takeaways that boost patient satisfaction without adding more work to your plate.

Brought to you by Trust Driven Care—seamless communication, simplified.
👉 Visit trustdrivencare.com

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

When Carrie Manning left her role as a school-based special education counselor, she wasn’t looking to just open a practice—she set out to build the kind of support system she knew kids and families truly needed.

In this episode of Trust Driven Insights, Dr. Josh Satterlee sits down with Carrie, founder of Reach Counseling in Fort Worth, Texas, to explore how she built a thriving therapy practice focused on neurodivergent kids, teens, and families. From the power of play therapy to the systems that prevent burnout, Carrie shares practical lessons and personal stories from her journey as both a clinician and business owner.

You’ll learn:

• How Carrie filled her caseload faster than expected—and what that revealed about community needs
• Why play therapy works (and why it’s misunderstood)
• How to build trust with kids, parents, and staff
• The biggest business challenges therapists face—and what Carrie wishes she'd learned earlier
• How automation and communication systems helped her grow without losing her sanity

If you’re a therapist, educator, or healthcare provider serving kids and families, this episode offers valuable insights into building a heart-forward, sustainable practice that works.

🔗 Learn more about Carrie Manning and Reach Counseling:
Website: reachcounselingtx.com
Instagram: @reachcounselingtx

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🎙️ Trust Driven Insights
Real conversations. Smarter care. Stronger business.
Hosted by Dr. Josh Satterlee | Powered by trustdrivencare.com

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/