What if the key to Olympic success isn’t more training—but better warm-ups?

International strength & conditioning coach Rett Larson joins Dr. Josh Satterlee to share the now-famous “No Zombies”warm-up philosophy that helped the Chinese Women’s Volleyball Team win Olympic Gold in 2016—and continues to shape elite teams around the world.

Rett breaks down how rethinking the first 15 minutes of practice transformed performance, trust, and culture across multiple national programs. From gamified drills and neurological activation to creating fun, competition, and buy-in, this conversation reveals why warm-ups might be the most important part of your training day.

✅ How Rett’s “no zombies” approach keeps athletes fully engaged
✅ Turning warm-ups into reactive mini-training sessions
✅ Gamification and creativity with pool noodles, frisbees & Just Dance
✅ Building trust with head coaches and players through problem-solving
✅ Why fun + focus beats monotony every time

Whether you work in strength & conditioning, rehab, or coaching, this episode will change the way you think about preparation, performance, and human connection.

Follow Rett’s groundbreaking work & get his warm-up library!

Instagram: @Rettaurus

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Building trust isn’t just about listening — it’s about what you do next.

In Part 2 of his live talk, Dr. Josh Satterlee introduces the PATCH framework (Patient goals, Autonomy, Tailor, Communication basics, Humility) and shows how it transforms every patient interaction. From the 92-second rule for listening, to the dangers of interrupting too soon, Josh blends research with practical strategies you can apply right away.

In Part 2, you’ll learn:
✅ How to uncover patient goals and align them with your care plan
✅ Why offering autonomy increases follow-through and satisfaction
✅ The “92-second rule” and how it changes trust instantly
✅ Why pen and clipboard beat keyboard typing for active listening
✅ How texts and messages outperform emails for reminders and follow-ups
✅ A 4-part apology framework that can prevent complaints and lawsuits

This is the “how-to” playbook for turning communication into trust, and trust into long-term results.

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Trust is the currency of healthcare — and without it, patients miss visits, drop out of care plans, and withhold critical information.

In this live talk, Dr. Josh Satterlee explores the why behind patient communication. From the heartbreaking story of a missed diagnosis, to the research showing how often patients feel unheard, Josh lays out why no-shows and poor adherence are really trust problems.

In Part 1, you’ll learn:
✅ Why communication failures erode patient confidence
✅ How the “illusion of communication” shows up in daily practice
✅ What Ryan’s story reveals about asking high-trust questions in low-trust settings
✅ The surprising research on listening, recall, and malpractice claims
✅ Why humility, eye contact, and simple human touches (like using a name) matter more than complex jargon

We wrap Part 1 with practical drills on non-verbal communication, setting the stage for Part 2 where Josh dives into the PATCH framework and hands-on strategies you can use immediately in practice.

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Would you be proud to refer someone to your clinic?

Nicole Hogg wasn’t—until everything changed.

In this inspiring episode of Trust Driven Insights, Nicole shares her journey of co-running a mental health clinic with her husband, a psychiatrist, and how transforming their patient experience didn’t just boost outcomes—it reignited her passion for care.

Discover how:

• Their no-show rate dropped to nearly zero
• Patients started raving and leaving reviews
• Nicole rebuilt onboarding around connection, clarity, and care
• A Trust Driven Care event helped her shift from burnout to belief

From thoughtful intake forms to personalized birthday messages, Nicole shows how small, intentional systems can create powerful emotional impact—for both patients and providers.

Whether you're a clinic owner, office manager, or someone leading behind the scenes, this conversation will inspire you to reimagine what’s possible when you lead with purpose.

🔗 Learn more about Nicole:
https://www.hogghealth.life

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Can you automate your practice without losing the personal touch?

In this episode of Trust Driven Insights, Dr. Josh Satterlee sits down with chiropractor and systems expert Dr. Andy Van Hoewyk to uncover how automation transformed his clinic from stressful to streamlined.

From personalized videos to automated follow-ups, Dr. Andy shares the exact tools and workflows he uses to save time, reduce staff workload, and elevate the patient experience—without sacrificing trust.

Whether you're launching your first clinic or scaling an established practice, this episode is packed with practical tips you can implement right away.

✅ In This Episode:

• The one spreadsheet that revolutionized Dr. Andy’s workflow
• How automation replaced two full-time roles—without losing the human touch
• Why consistency is the key to trust and 5-star experiences
• How Dr. Andy automates patient communication from intake to review
• Tools, Zaps, and scripts that streamline outreach after school visits, 5Ks, and more

You don’t need more staff—you need smarter systems.

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Can you build a thriving, multi-provider acupuncture clinic—and still love your job?

In this episode of Trust Driven Insights, Dr. Josh Satterlee interviews Dr. Rachel Kohl, founder of Integrative Acupuncture in Las Vegas. Rachel shares her journey from renting a single room to leading one of Nevada’s most respected acupuncture clinics.

From name tags and room assignments to licensing reform and burnout prevention, this episode gives a behind-the-scenes look at how intentional systems can create a deeply human healthcare experience at scale.

In This Episode, You’ll Learn:
✅ How Rachel scaled a group acupuncture practice from the ground up
✅ Why Las Vegas is a unique place to practice medicine
✅ How small systems like printed room schedules reduce chaos
✅ The hidden power of name tags, GIFs, and birthday texts to build trust
✅ How automation supports her team and improves care
✅ Why a 4-day workweek transformed her clinic’s culture

Whether you’re a solo practitioner or leading a growing team, Rachel’s story will inspire you to scale with soul—and create a clinic you’re proud of.

🔗 Learn more about Dr. Rachel Kohl:
https://integrativeacupuncturesn.com

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

Can better communication actually reduce malpractice claims?

In this episode of Trust Driven Trivia, Dr. Melanie Short leads a fun, fast-paced discussion with a diverse panel of healthcare pros exploring how simple shifts in language, tone, and presence can dramatically change patient outcomes—and provider liability.

From the surprising link between visit length and lawsuits to how tone of voice impacts patient trust, this episode delivers evidence-based insights with plenty of real-world relevance.

🎙️ Panelists:

• Dr. Catie Wonders – Chiropractor, Gettysburg, PA
• Maria Naidig, RN – Patient Advocate, Columbus, GA
• Dr. Jeff Langmaid – The Evidence Based Chiropractor, Tampa, FL
• Dr. Nolan Clausen – Chiropractor, Omaha, NE

🎯 In This Episode:

• Why emotional validation is key before clinical care
• The role of tone, body language, and even apology in malpractice risk
• How communication-and-resolution programs are changing hospital claims
• Real strategies to increase trust, reduce friction, and improve outcomes

Whether you’re a provider, nurse, or advocate, this conversation will challenge what you think you know about communication—and give you tools to improve it.

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/

What if the secret to loving your practice again isn’t working more—but redefining what success means to you?

In this episode of Trust Driven Insights, Dr. Josh Satterlee is joined by coach and consultant Dr. Michelle Wendling to explore how healthcare providers can rediscover purpose, set boundaries, and create a practice that aligns with their energy, vision, and joy.

From rethinking your schedule to using empowering language, Michelle shares actionable insights and real stories of providers who broke the “rules” to find more fulfillment.

Whether you're running on autopilot or feeling drained by daily obligations, this conversation offers a clear, compassionate path back to purpose.

✅ In this episode, you’ll learn:

• How starting with vision helps unlock energy and clarity
• The “treehouse trick” for setting big, aligned goals
• Why certain words (like and vs but) change your mindset
• How to shift a draining schedule into a fulfilling one
• Real examples of providers creating practices they love

🔗 Learn more about Dr. Michelle Wendling:
https://www.bethebestchiropractor.com

Thanks for tuning in to Trust Driven Trivia – where healthcare knowledge meets a fun, competitive twist! If you enjoyed the episode, be sure to subscribe, leave a review, and share with fellow healthcare enthusiasts. Stay connected and dive deeper into the world of healthcare insights at trustdrivencare.com. Join us again next week for another round of fast-paced, research-driven trivia—because every fact counts in the game of healthcare! Learn more at https://trustdrivencare.com/