In this episode, Carlos and François explore the transformative impact of AI in the automotive industry, with a particular focus on Stellantis and its partnership with Mistral AI. They discuss how traditional automakers are evolving into technology-driven companies, using AI to enhance customer experience, optimize manufacturing, and drive innovation. The conversation delves into the challenges of implementing AI, including scalability, data integrity, and bias, while also highlighting the importance of measuring ROI in AI initiatives. Tune in for an insightful discussion on the future of AI in the automotive sector and its implications for businesses navigating this shift.

Article (french): https://www.larevuedudigital.com/stel...
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00:00 AI Innovations in the Automotive Industry
02:28 Transforming Customer Experience with AI
04:53 Internal vs External AI Applications
07:41 Overcoming Implementation Challenges
10:24 Addressing Data Privacy and Bias
12:45 Measuring ROI in AI-Powered CX
15:32 Gradual vs Full-Scale AI Integration
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In this episode of *Transformation Heroes*, Carlos and François dive into the future of measuring customer satisfaction in 2025, uncovering the five key strategies CX leaders need to adopt to stay ahead.

They explore why traditional metrics alone are no longer enough and how businesses must integrate operational goals with customer experience KPIs to drive real impact. From enriching feedback with business context to leveraging AI for sentiment analysis and smarter survey design, they break down the tools and techniques that will redefine how satisfaction is measured.

The conversation also highlights the growing importance of omnichannel feedback, ensuring that insights from surveys, reviews, support interactions, and unstructured data come together in a unified system powered by AI. With customer expectations evolving rapidly, Carlos and François reveal how businesses can turn scattered feedback into clear, actionable improvements that drive loyalty and growth.

If you’re ready to take your customer satisfaction measurement to the next level, this episode is packed with the insights you need!

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Chapters

00:00 Measuring Customer Satisfaction: An Overview
03:45 Enriching Feedback with Business Context
07:39 Omni-Channel Feedback Collection
12:04 Sentiment Analysis and AI Integration
16:40 AI-Powered Surveys and Conversational Feedback

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Website: https://feedier.com/
Linkedin: / feedier

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Feedier website

In this episode, Carlos and Francois discuss the importance of centralizing feedback collection to enhance customer experience (CX). They explore four key strategies: focusing on the right feedback, ensuring compliance with regulations like GDPR, leveraging AI and automation for efficient feedback processing, and building strong data governance to manage feedback effectively. The conversation emphasizes the need for actionable insights, the role of technology in filtering and analyzing feedback, and the importance of a structured approach to data management in CX.

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Chapters

00:00 Centralizing Feedback for Enhanced Customer Experience
06:09 Ensuring Compliance in Feedback Management
11:54 Leveraging AI and Automation in Feedback Collection
17:17 Establishing Strong Data Governance for Feedback

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Website: https://feedier.com/
Linkedin: / feedier

Send us a text

Feedier website