Three Ways Pressure Warps Performance Metrics–and What Leaders Must Do Instead
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Three Ways Pressure Warps Performance Metrics–and What Leaders Must Do Instead
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About this listen
The blog post
Accurate data is essential in any system–for diagnosing problems, guiding decisions, and driving improvement. But when leaders react poorly to uncomfortable data, the message often gets buried, and the system loses its ability to learn.
When the truth becomes dangerous to report, people stop sharing it. That's when improvement stops too.
Just recently, a senior government statistician in the U.S. was abruptly dismissed following the release of a disappointing jobs report. The data was valid. The revisions were routine. But the report didn't support the preferred narrative. So the messenger was blamed.
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