Is your business growing, but it still feels messy?

This solo episode from Harv looks back at one year of The Handbook podcast, and it’s a big one. Harv recaps what he’s learned from a year of speaking with ops leaders across the agency world. He packages it all into one whirlwind tour of the five core pillars of operational maturity: people, process, tools, data, and growth.

If you’ve missed a few episodes (or want a cheat code to benchmark your agency’s ops maturity), this is your starting point. Or your reset.

Here’s what Harv dives into:

• Why operational maturity, not creativity or client relationships, is the biggest differentiator for scale
• What smart people practices actually look like, from efficient and effective hiring to career path frameworks
• How to build a sales engine that doesn’t rely on panicked effort or founder charisma
• Why a tech stack is only as good as the strategy underneath it
• What it really means to be data-driven, beyond just dashboards
• And what common agency growth mistakes still trip up even the most ambitious teams

Plus, you’ll hear key takeaways from guests like Manish Kapur, Karl Sakas, Preston Chandler, Jenny Plant, and many more.

Additional Resources:

• Harv’s webinar on documentation & best practice here: https://youtu.be/RroxOVlSwIk
• Learnings and tools from Freia Muehlenbein's 'how to pitch' episode: https://www.scoro.com/blog/how-to-pitch-a-client/

Follow Harv on LinkedIn: https://linkedin.com/in/harvnagra

Stay up to date with regular ops insights. Subscribe to The Handbook: The Operations Newsletter: https://www.scoro.com/podcast/#handbook

This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system.