Jump into the importance of being skilled at breaking bad news, and how it impacts us and our clients. We look at a framework and set of principles for breaking bad news and I run through a case example that I had last week to demonstrate these principles at work. The rundown: - The AMAZING impact we can have if we're skilled enough

- The SPIKES model and why I don't use it - Prepare yourself

- Prepare your client - Have direct and digestible communication

- Empathise

- Getting defensive and justifying your actions when things go wrong

- A real case example

- Main points

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Reach out to me if you have any QUESTIONS, SUGGESTIONS for future episodes, or STORIES you'd like featured:

Instagram: drjesseburgess

LinkedIn: http://linkedin.com/in/jesse-burgess-723071209

Your clinical decision-making personal assistant: www.thevetcloud.weebly.com

An exploration on how to change someone's mind and how to constructively disagree with someone.

This episode includes:

- how to disagree in a way that reduces your anxiety and pressure

- strategies from world-renowned negotiation experts and psychologists on how to change someone's mind

- how to tackle challenging topics like raw feeding, anti-vax, QOL discussions, the 'obesity chat', 'he's not in any pain', force-free

Breakdown:

- When to disagree

- The winner's mindset going in

- The first step: Rapport and Safety - Help them feel understood - ask, mirror, paraphrase

- Find common ground

- Tactical questioning

- Street epistemology and motivational interviewing

- 'How' and 'What' questions and Confidence scales

- How to share our thoughts - Lessons from expert negotiators

- Binary bias

If you find this episode useful, please share it with a friend or leave a review. It really helps us to reach more people and make a larger impact.

Reach out to me if you have any QUESTIONS, SUGGESTIONS for future episodes, or STORIES you'd like featured:

Instagram: drjesseburgess

LinkedIn: http://linkedin.com/in/jesse-burgess-723071209

Your clinical decision-making personal assistant: www.thevetcloud.weebly.com

I believe that this is one of THE BIGGEST drivers of our industry's reputation. How me make our recommendations determines how we are perceived by our clients and the general public.

We will go through some common examples and a framework to easily structure your next recommendation. You will be able to implement this IMMEDIATELY and notice results today! Join me for a super important conversation!