“Speaking requires feedback. We have to listen to ourselves. We have to listen to each other and give feedback in order to get better. Speaking is social.”
-Ruth Milligan

Ruth Milligan, founder of Articulation and curator of TEDxColumbus, dives into how better communication leads to better business — especially for bookkeepers and business owners who want to be more clear, confident, and effective.

In this episode, you’ll learn…

• The hidden cost of unclear communication
• How to fix filler words, jargon & “shaded habits”
• How to explain complex topics without dumbing them down

To learn more about Ruth, click here.

Connect with her on LinkedIn.

Time Stamp

02:14 – Helping people own their voice & ideas
02:53 – From speechwriter to TEDx coach to business owner
05:47 – What’s a “threshold concept” in speaking?
07:30 – Speaking is social: your audience decides the meaning
09:30 – Why technical experts lose audiences
14:35 – Bookkeepers: Your audience isn’t in your field
15:15 – The pain (and power) of watching yourself speak
17:43 – The power of feedback & self-awareness
20:30 – Emails that confuse vs. emails that get results
23:00 – Declarative vs. procedural knowledge
25:00 – Training clients: Why reschedules are your problem
34:18 – Using AI for voice notes & speech prep
37:28 – The risks of AI hallucinations with real content
41:23 – A direct takeaway for introverts: Watch your “shaded habits”
43:07 – What you don’t know can hurt your influence
45:48 – Breath: the simple fix for filler word
55:29 – Valuing yourself & your time

This episode is brought to you by our great friends at Hub Analytics!

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Hub Analytics is a financial platform that streamlines bookkeeping operations, so you can focus on what really matters—delivering high-quality results for your clients. With Hub's easy-to-use tools, you’ll save time, reduce errors, and gain deeper insights into your clients' financials!

Ready to take your bookkeeping to the next level?

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“Practice is what gives the consistent and reliable delivery of whatever you're mastering. So for me, I remind myself that I'm not faking, I'm becoming, I'm working on it until I become it.”
-Michelle Quiñonez

Michelle Quiñonez, CEO and partner at Financial Stories Inc, shares how childhood play led to a lifelong love for administration and business building. She opens up about her journey from stay-at-home mom to entrepreneur, and how her passion for structure and growth fueled the launch of a full-service accounting firm alongside her CPA co-founder.

In this episode, you’ll learn…

• Why keeping your word to yourself matters
• The impact of joining a CEO peer group
• Simple time-blocking that actually works

To learn more about Michelle, click here.

Connect with her on LinkedIn.

Time Stamp

00:53 - Michelle’s early influences: childhood office play & college mentorship
02:11 - MBA shift & why she chose the accounting field
04:04 - Founding her first solo business as a stay-at-home mom
05:01 - Pain points with external tax firms & why she co-founded Financial Stories
06:50 - Merging systems, hiring, remote tech stack & onboarding
08:19 - Surprises: how hard it is to find good people & differences in accounting roles
09:51 - Personal transformation, CEO roundtable, imposter syndrome reframed
12:00 - Time management
14:18 - Why business growth is about daily consistency & reps
16:35 - How Lisa Campbell & A2A influenced Michelle’s mindset & systems
19:45 - Setting clear intentions to stay present with her family
22:39 - Keeping your word—to yourself & how that shifted everything
25:47 - Visualizing success, parenting parallels & trusting your own word
31:33 - Her experience with Profit First & how it supports delegation
34:48 - Where to connect with Michelle

This episode is brought to you by our great friends at Hub Analytics!

Imagine having all your financial data in one place, with real-time analytics and customized reports at your fingertips.

Hub Analytics is a financial platform that streamlines bookkeeping operations, so you can focus on what really matters—delivering high-quality results for your clients. With Hub's easy-to-use tools, you’ll save time, reduce errors, and gain deeper insights into your clients' financials!

Ready to take your bookkeeping to the next level?

Book a demo to learn more and start your FREE trial TODAY!

“Just start small. Just start doing it. It'll take a while, most likely to kind of build. So start even before you feel like a hundred percent ready. Just start. It's a lot of it the first year or so, it's just like kind of practice too.”
-Morgan Law

Morgan Law, founder of Fine Points Bookkeeping and a popular YouTuber, shares how she transitioned from corporate life and copy editing to part-time bookkeeping, and eventually into full-time content creation. Morgan's story is packed with actionable advice for anyone starting or growing a bookkeeping business.

During this interview, you'll learn...

• How to build a thriving YouTube channel
• Why confidence, clarity & community are key for new bookkeepers
• How free certifications like the QuickBooks ProAdvisor program can jumpstart your journey

Click here to learn more about Morgan.

Connect with her on LinkedIn.

Check out her YouTube channel at this link.

Time Stamp

00:27 - Morgan’s Journey to Bookkeeping
01:49 - Early Hurdles in Starting a Business
02:37 - Starting on YouTube
03:54 - First Breakthrough Video
04:44 - Challenges with Growth
05:45 - YouTube vs Bookkeeping Today
06:36 - Common Struggles for Bookkeepers
08:32 - Content That Resonates
10:04 - Should Bookkeepers Start a Channel?
11:29 - Getting Started on YouTube
12:53 - Growth Timeline & Milestones
14:02 - Bookkeeping Today vs 10 Years Ago
18:53 - Favorite Tools & AI Experiments
20:14 - Resources for Listeners
22:02 - Value of Facebook groups & online communities

This episode is brought to you by our friends at Dext!

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