Good morning! How’re you today? My name is Holland Knight and this is Have A Good Day. A discussion form for all of us who have survived and are currently working the customer service industry. I have been working in customer service for nearly a decade and currently manage a coffee shop with a team of four and let me tell you, the stories are never ending! Each week, we’ll be discussing customer and client stories that we all submit, both good and bad. From bridezilla nightmares to our favorite coffee shop regulars. Let’s all just sit back, relax, and talk about the real shit most people don’t see about these wonderful jobs we all have. As always, have a good day!