If you could see product management through a CEO’s eyes, would it change the way you lead? In this episode of the Product Porch, Todd Blaquiere and Joe Ghali sit down with Ben Clarke, former CEO of BetterRX, to explore what executive leaders look for in top-tier product managers.

Ben shares his journey from KPMG to Amazon to leading BetterRX through a product-led transformation. He opens up about why product management is the beating heart of an organization, how product managers can build trust and alignment with executives, and what it means to truly put the product team in a position to drive growth.

Whether you’re looking to build credibility at the leadership table or just trying to speak the CEO’s language, this conversation is packed with insight you can use right away.

Listen now to understand how executives think, and how to make your work matter to them. So pull up a chair, we can’t wait to see on the porch!

Introduction and Opening Remarks
[00:00] Episode intro – Joe and Todd introduce the discussion on seeing product management through a CEO’s eyes while welcoming guest, Ben Clarke, former CEO of BetterRX.
[00:25] CEO mindset – Ben explains that a CEO’s main job is growth and why PMs need to understand that.

Evolution of Product Management at BetterRx
[01:31] Early challenges – Ben shares how BetterRx operated without formal product management in its early days.
[02:38] Building a function – Ben describes the shift toward a data-driven, product-led organization.
[04:37] Failing fast – Ben talks about learning to iterate quickly and embed experimentation into culture.

Becoming a Product-Led Company
[05:42] Cultural shift – Ben reflects on the company value “there’s always a better way” and how it encouraged innovation.
[08:06] Product first – Ben outlines how product decisions guided marketing, sales, and customer experience.
[10:01] Reinforcing mindset – Todd recalls how daily routines and metrics kept the product-led culture strong.

Hiring and Leadership Lessons
[10:56] Finding leaders – Ben explains what he looked for when hiring the first VP of Product.
[12:52] Performance and values – Ben highlights why consistent results and cultural fit mattered most.
[15:11] Product drives growth – Ben positions product as central to strategy and revenue creation.

Building Executive Trust
[16:41] Expert alignment – Ben shares why CEOs rely on leaders who are experts in their domains.
[19:10] Healthy pushback – Ben encourages PMs to challenge decisions respectfully to find better answers.
[22:20] Trust through transparency – Ben advises staying open, sharing progress, and communicating results.
[23:34] Stay ahead – Ben urges PMs to anticipate needs and bring ideas before they’re asked.

Emotional Jobs to Be Done
[28:00] Understanding the CEO – Ben explains that CEOs want partners who help them grow the business.
[28:45] Speaking the language – Todd connects this to communicating strategy and aligning priorities effectively.

Key Takeaways and Closing Reflections
[30:30] Acting like a leader – Joe reminds PMs to propose solutions and lead with confidence.
[32:10] Building trust – Ben emphasizes that mutual respect and open dialogue make work faster and more rewarding.
[33:27] Final thoughts – Todd and Joe close by encouraging PMs to view their work through the CEO’s perspective.

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Ever find yourself wondering if great product ideas really start with a problem… or if sometimes the solution shows up first and you just have to make sense of it? In this episode, Ryan and Joe dig into the messy middle of product discovery, where ideas aren’t magic and where PMs are constantly juggling customer discovery, internal requests, and the pressure to move fast.

They share examples like Juicero and Google Glass, explore what actually makes an idea worth validating, and unpack how product managers can avoid falling in love with a solution too early. You’ll hear what to do when stakeholders hand you fully baked ideas, how to test assumptions quickly, and why continuous discovery matters no matter where the idea came from.

If you’re tired of playing referee between problem-first and solution-first thinking, pull up a chair on the porch and let this conversation help you figure out your next move, spark a better debate with your team, or rethink how you approach your own backlog.

Introduction and Opening Remarks
[00:00] Episode intro – Sets up the core debate around where great product ideas begin.
[00:24] Framing the question – Introduces the tension between problem-first and solution-first thinking.

Caffeine and Product Camp Insights
[00:40] Problem-space reminder – Highlights why products fail when teams skip understanding the real problem.
[01:17] Jumping to solutions – Explains risks of moving too quickly into solution mode without customer insight.

The Chicken or the Egg Debate
[02:38] Origin of ideas – Argues that ideas form from observing frustration or unmet needs.
[03:17] Two development paths – Defines problem-first vs. solution-first approaches.
[05:14] Juicero example – Shows how solutions fail when they don’t solve a meaningful problem.
[06:19] Desire-driven products – Notes that some successful products satisfy wants, not problems.

Advice for Product Managers
[07:52] Testing assumptions – Encourages validating ideas instead of committing too early.
[11:07] Avoid solution bias – Emphasizes staying curious before investing in any one idea.
[13:04] Share context early – Recommends involving cross-functional partners throughout discovery.
[13:45] Balanced backlogs – Suggests mixing new ideas with solution requests that need validation.

Product Lifecycle and Strategy
[14:47] Start with problems – Advises beginning net-new work with discovery to reduce risk.
[19:57] Competing in growth – Warns against copying competitors without understanding customer needs.
[25:48] Responding to shifts – Describes adapting to market changes through broader exploration.
[27:34] Spotting signals – Highlights listening for emerging customer and market cues.
[29:38] Embracing ambiguity – Explains why navigating the messy middle matters more than choosing a side.
[30:09] Balancing inputs – Reinforces that both problems and solutions can be valid starting points.

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Every product manager knows the feeling: standing in front of a slide deck that’s full of facts but empty of feeling. You’ve got the data, the details, the deadlines — yet somehow, your message still misses the mark. The roadmap reads right, but no one’s moved by it.

That’s where your journey begins.

You’ve been the quiet architect — building, balancing, and bridging ideas — but now it’s time to become the storyteller. The one who doesn’t just ship features, but shapes futures. The one who can make people care.

This episode is your call to adventure. Todd and Ryan are the porch-side mentors who hand you the torch — the tools and tales to help you turn dry updates into vivid narratives. You’ll learn how to trade metrics for meaning, and roadmaps for revelations.

Through story frameworks, laughter, and lived experience, they show you how to move hearts before you move numbers. Because great products don’t just solve problems — they tell stories people believe in.

By the end, you’ll start to see it: every backlog is a plotline, every sprint is a scene, and every user is a character waiting for you to lead them to something better.

Your product isn't just a plan. It’s a journey. And you’re the hero holding the pen.
So pull up a chair on the porch. This is where your next great story begins.

Chapter 1: The Monsters Inc. Story

• [00:00] A playful start — monsters, laughter, and why stories stick.
• [00:41] The theme: storytelling as a must-have product skill.

Chapter 2: The Prince Story

• [02:00] A lesson in audience — the wrong story at the wrong time.
• [03:21] How a good story can turn insight into impact.

Chapter 3: Facts vs. Stories

• [05:16] Turning facts into meaning and connection.
• [07:00] Why adults still learn best through story.

Chapter 4: Storytelling for Product Managers

• [07:51] Using stories to motivate without authority.
• [08:40] Real use cases: vision, empathy, and change management.

Chapter 5: Empathy and Emotion

• [12:00] How stories build connection across teams.
• [13:14] Storytelling isn’t a soft skill—it’s a learnable craft.

Chapter 6: Storytelling Frameworks

• [17:04] The Hero’s Journey and the “three Cs.”
• [25:23] The “What Is vs. What Could Be” structure.
• [27:00] The Story Spine and other storytelling models.

Chapter 7: Practice and Presence

• [31:00] The difference between designing and delivering a story.
• [33:00] Practice, pacing, and reading the room.
• [35:41] Enthusiasm is contagious—model the energy you want.

Chapter 8: Go Tell Stories

• [38:23] Pick a framework and start small.
• [39:53] The only way to learn storytelling is by doing it.
• [40:08] Closing reminder: stories are fun—enjoy the process.

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