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The Product Experience

The Product Experience

By: Mind the Product
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The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) “go deep” with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.

© 2025 The Product Experience
Economics
Episodes
  • Why should we care about building accessible products? - Dee Miller (Director, Product Strategy & Insights, Adobe)
    Jul 9 2025

    In this episode of The Product Experience, Lily Smith and Randy Silver speak with Dee Miller, Director of Product Strategy and Insights for Product Equity at Adobe. Dee shares her personal journey into inclusive design, and discusses how Adobe is moving beyond accessibility compliance to build genuinely usable, inclusive, and emotionally accessible products.

    Featured Links: Follow Dee on LinkedIn | The Adobe Accessibility Checker | Listen to previous The Product Experience episode: 'Building Accessible Products' with Jonathan Hassell (CEO & Founder, Hassell Inclusion)

    Our Hosts
    Lily Smith
    enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

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    37 mins
  • The only rules you need for leading commercial product teams - Faith Forster (CPO, Legl)
    Jul 2 2025

    In this episode of The Product Experience, Lily and Randy speak with Faith Forster about the art of aligning product work with commercial outcomes. From redefining velocity as a function of customer value to implementing impact models that quantify ROI, Faith outlines practical frameworks to help product teams think commercially without compromising user value.

    She also explores the evolving role of AI in product development, the necessity of syncing planning cycles with business units, and why happy teams are the cornerstone of faster, better delivery.

    Key takeaways

    • Velocity = Value: Product velocity isn't about coding speed—it's about reducing time to customer value to improve ROI and lower opportunity cost.

    • Impact Modelling: A disciplined approach to estimating commercial outcomes before development helps product teams understand and justify their work.

    • AI Integration: Teams are expected to primarily use AI tools within three months to boost delivery speed and build organisational capability.

    • Viability from Day One: Pricing and revenue potential must be considered from the outset—not after feature completion.

    • Cross-Functional Alignment: Successful planning requires synchronising product cycles with finance, sales, and marketing calendars.

    • Happy Teams, Better Results: Reducing friction between design, engineering, and product roles directly impacts delivery speed and feature quality.

    Chapters
    00:00 – Redefining velocity: Why speed isn’t just about code
    01:05 – Faith’s journey from Dex to Legal
    03:02 – Introducing the commercial value talk
    04:51 – Understanding the P&L from a product lens
    08:07 – Why team cost-awareness matters
    10:00 – Building better impact models
    12:25 – Increasing ROI through value velocity
    16:37 – The AI imperative: Adoption, anxiety, and acceleration

    Our Hosts
    Lily Smith
    enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

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    39 mins
  • How to pick the right product tools for your team - Moshe Mikanovsky (Product Coach)
    Jun 25 2025

    In this episode of The Product Experience, Lily and Randy sit down with Moshe Mikanovsky—product coach, educator, and host of the Product for Product podcast—to explore what makes an effective product management toolkit. From identifying the real problems in your workflow to choosing and implementing tools that stick, Moshe outlines a pragmatic, user-centric approach to tool selection.

    Chapters:
    2:59 – From Engineering to Product Management
    5:25 – Why Choosing Tools is Hard
    8:11 – Elements of a Product Stack
    10:49 – From Roadmaps to Analytics
    14:01 – A Framework for Selecting Tools
    18:01 – Comparing Tools Beyond Features
    21:18 – Test and Validate Your Tool Choices
    26:01 – Why Implementation is Critical
    28:04 – What’s Changing in Product Tools
    29:26 – AI and the Future of Product Management
    32:01 – Keeping Your Stack Modern
    34:29 – Making the Case for Budget & ROI
    37:23 – When ROI Forces a Change
    38:45 – Final Thoughts & Listener Call to Action

    Featured Links: Follow Moshe on LinkedIn | Moshe's Product Manager Toolkit | PostHog

    Our Hosts
    Lily Smith
    enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    Show More Show Less
    40 mins

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