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We explore why organizations rush toward new tech, convinced that shiny equipment will solve their deepest problems when often the issues are fundamentally about training, judgment, and decision-making.

• The Boeing 737 MAX case study demonstrates how technological "fixes" without proper training led to catastrophic failures
• Most resource decisions are reactive, not strategic, with organizations buying gear instead of investing in people
• Tools are the default solution because they offer tangible ROI, political safety, and avoid accountability for leadership
• Technology enhances execution after a decision has been made but doesn't affect whether the decision itself was appropriate
• Training operates "left of bang" by teaching when to act and how to assess situations, regardless of available tools
• The critical question: "If you removed all your high-speed gear, would your people still make good decisions?"
• The real ROI comes from developing good judgment under pressure, not from acquiring more equipment
• Rather than measuring success by resources spent, focus on measurable outcomes and performance improvements

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Mental errors don't just lead to embarrassing moments—they can be fatal. When your brain categorizes something as familiar and routine, it filters out critical information that could save your life.

The duck versus platypus problem perfectly captures this dangerous cognitive trap. Both creatures share remarkably similar features—broad bills, webbed feet, semi-aquatic lifestyles—but only one has venomous spurs that could put you in the hospital. When you mistake a platypus for a duck, you've missed the most important detail.

Through two powerful real-world examples, we unpack how this error pattern repeats in high-stakes environments. A paramedic, responding to what appeared to be a routine medical call, was fatally stabbed by a patient with a violent history he never knew about. Law enforcement officers, celebrating their successful drug bust, failed to properly search a suspect who was carrying a loaded gun all the way into the jail. In both cases, what people thought they were seeing wasn't what was actually there.

The second analogy we explore—outrunning your headlights—explains why we miss these critical signals. Sometimes we're moving too fast to process what's in front of us. Other times, we've forgotten to turn on our mental headlights altogether. Either way, we're blind to dangers lurking ahead.

Our brains are wired for this type of error. Each time we successfully navigate a situation, dopamine reinforces the pattern, making us more confident and less careful the next time around. We follow our unconscious roadmap rather than creating our own, questioning, and exploring the territory.

This episode isn't about blaming victims of these errors—it's about recognizing the universal human tendency to miss critical information when we think we already know what we're dealing with. By slowing down, paying attention to incongruent signals, and getting comfortable with not immediately knowing all the answers, we can create the space needed to see things as they truly are.

Have you encountered your own duck versus platypus situations? We'd love to hear about times when slowing down and questioning assumptions made all the difference in your life or work.

Support the show

Website: https://thehumanbehaviorpodcast.buzzsprout.com/share

Facebook: https://www.facebook.com/TheHumanBehaviorPodcast

Instagram: https://www.instagram.com/thehumanbehaviorpodcast/

Patreon: https://www.patreon.com/ArcadiaCognerati

More about Greg and Brian: https://arcadiacognerati.com/arcadia-cognerati-leadership-team/

Send us a text

Support the show

Website: https://thehumanbehaviorpodcast.buzzsprout.com/share

Facebook: https://www.facebook.com/TheHumanBehaviorPodcast

Instagram: https://www.instagram.com/thehumanbehaviorpodcast/

Patreon: https://www.patreon.com/ArcadiaCognerati

More about Greg and Brian: https://arcadiacognerati.com/arcadia-cognerati-leadership-team/