Episodes

  • Champion from the Top

    Champion from the Top
    Jan 28 2026
    Adrian Davis emphasizes executive visibility and sponsorship. He shows how senior leaders can build feedback loops with the field, reinforce customer-centric decision-making, and embed customer success as an organizational value.

    Recorded by ROC Vox Recordin & Production, Rochester, NY www.rocvox.com
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    15 mins
  • Coach for Transformation

    Coach for Transformation
    Jan 26 2026
    Managers become multipliers when they foster a culture of learning and collaboration. Adrian Davis illustrates how coaching across departments—sales, service, operations, and marketing—creates cross-functional alignment and continuous improvement.

    Recorded by ROC Vox Recordin & Production, Rochester, NY www.rocvox.com
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    16 mins
  • Measure What Matters

    Measure What Matters
    Jan 20 2026
    Adrian Davis shifts focus from lagging metrics to leading indicators, teaching leaders to measure the behaviors that drive success. By tracking engagement, insight generation, and proactive conversations, organizations evolve from reactive to predictive performance.

    Recorded by ROC Vox Recordin & Production, Rochester, NY www.rocvox.com
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    21 mins
  • Build Disciplined Habits

    Build Disciplined Habits
    Dec 19 2025
    This episode moves from mindset to execution, emphasizing that reliability builds trust. Adrian reveals how consistent micro-habits elevate daily execution, replacing firefighting with strategic follow-through.

    Recorded by ROC Vox Recordin & Production, Rochester, NY www.rocvox.com
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    22 mins
  • Lead with Empathy and Insight

    Lead with Empathy and Insight
    Dec 9 2025
    This episode moves from mindset to execution, emphasizing that reliability builds trust. Adrian reveals how consistent micro-habits elevate daily execution, replacing firefighting with strategic follow-through.

    Recorded by ROC Vox Recordin & Production, Rochester, NY www.rocvox.com
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    23 mins
  • Make the Customer the Hero

    Make the Customer the Hero
    Dec 2 2025
    Using the Hero’s Journey as a metaphor, Adrian reframes customer relationships as collaborative quests. He challenges leaders to become guides who help customers overcome real-world villains—competitive threats, internal resistance, and market turbulence.

    Recorded by ROC Vox Recordin & Production, Rochester, NY www.rocvox.com
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    16 mins
  • The Six Principles of High Stakes Customers

    The Six Principles of High Stakes Customers
    Nov 24 2025
    Adrian Davis introduces the origins of the High Stakes Customer framework, sharing lessons from 30 years of experience managing complex, high-pressure relationships. This episode sets the foundation by exploring how the six principles emerged and why they are more relevant than ever.

    Recorded by ROC Vox Recordin & Production, Rochester, NY www.rocvox.com
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    23 mins