It's been a minute, but the AFSA Extra Credit Podcast is back for 2025 with fresh takes, knowledgeable experts and crucial conversations on the consumer credit industry.

In our first conversation of the year, Dan Bucherer chats with Bryan Chance and Katie Johar of Ernst & Young (EY) and Eva Kellershof of NETSOL on the evolving vehicle purchasing landscape and the direct-to-consumer (DTC) model. Brian and Katie take a deep dive into the impacts of the DTC model, what it could mean for business, the importance of a seamless customer journey and how the model can (and crucially, might not) deliver.

Eva talks about the crucial role that dealerships play in the vehicle purchase process and shares some cautionary observations and lessons learned from the European perspective.

And, because it seems like they're involved with everything, our panel touches on AI and EVs.

Special thanks to NETSOL for sponsoring this conversation. Learn more at https://netsoltech.com.

Guests

Bryan Chance, Global Client Service Partner, Global Connected Tech & Urban Mobility Leader, EY

Katie Johar, Americas Automotive, Captive, and Equipment Finance Leader, EY

Eva Kellershof, VP Sales North America and Europe, NETSOL

Host

Dan Bucherer, Senior Director, Member Services & Engagement, AFSA

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If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us.

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