The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen
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The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen
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About this listen
Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen.
With a background in user experience and conversational AI, Gijs just might have a pretty good idea of where technology and automation are heading.
Here’s a sneak peek into the episode
- The beginnings of Flow.AI and the Khoros automation framework
- Supporting agents with automation by listening to their painpoints
- The velocity of conversational AI technology in different industries
- Using AI to help customers better utilize social channels to get what they want
- Guiding bots to be partners on our journey to create
Check out these Khoros resources for more information
- Take a tour of our Accelerated Community Management solution
- The High Cost of Low Agent Retention + NEW AUDIBLE VERSION
- Lensa AI photo editor faces backlash
To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform.
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