The Future of CX: Personalization and AI with Craig Stoss (Table Service 203) cover art

The Future of CX: Personalization and AI with Craig Stoss (Table Service 203)

The Future of CX: Personalization and AI with Craig Stoss (Table Service 203)

Listen for free

View show details

About this listen

In this episode of the Table Service podcast, host Jordan Hooker speaks with Craig Stoss, a customer experience veteran, about the evolving landscape of customer support and experience. They discuss the importance of contextualization in customer interactions, the role of personalization, and how AI can enhance support functions. Craig emphasizes the need for teams to adapt to changing customer expectations and the merging of support and success roles. The conversation also touches on hiring strategies, training for future needs, and the importance of proving the value of customer support within organizations.

Want to connect with Craig? Find him on LinkedIn: https://www.linkedin.com/in/cstoss/

Want to learn more about KODIF: https://kodif.ai/

Want to connect with Jordan? Find him on LinkedIn: https://www.linkedin.com/in/jordanhooker/

Table Service is presented by Tavolo Consulting, hosted by Jordan Hooker, music by Epidemic Sound.
No reviews yet
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.